We're Here to Help You

Abstract

Air Force lore tells us that the two biggest lies you will ever hear on the tarmac are when the Inspector General steps off the plane and says to the Wing Commander, "We're here to help you," and the Wing Commander replies, "We're glad to see you." Not too surprisingly, a similar relationship is often perceived between a project manager and the mission assurance representative (especially for operations). This perception intensifies as budgets shrink and missions shorten, after all, where is the value added? That is the question we will examine for three small, short projects: Phoenix, WISE, and Grail (which is yet to launch). All have limited resources to devote to "niceties" and a very short mission to reap the benefits for their operations. We will examine how mission operations assurance evolved for each project, what worked well, what could have been improved, and how these lessons can be applied to ensure mission operations assurance is a value added function for Grail and future small missions.