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At least 19 records
All sourcesNASA NTRSDOE OSTI
NASA NTRS2011

Social-Cognitive Biases in Simulated Airline Luggage Screening

This study illustrated how social cognitive biases affect the decision making process of air1ine luggage screeners. Participants (n = 96) performed a computer simulated task to detect hidden weapons in 200 x-ray images of passenger luggage. Participants saw each image for two (high time pressure) or six seconds (low time pressure). Participants observed pictures of the "passenger" who owns the luggage . The "pre-anchor group" answered questions about the passenger before the luggage image appeared, the "post-snchor" group answered questions after the luggage appeared, and the "no-anchor group" answered no questions. Participants either stopped or did not stop the bag. and rated their confidence in their decision. Participants under high time pressure had lower hit rates and higher false alarms, Significant differences between the pre-, no-, and post-anchor groups were based on the gender and race of the passengers. Participants had higher false alarm rates in response to male than female passengers.

Brown, Jeremy R.↗
NASA NTRS1990

Summary of presentation for research on social structure, agreement, and conflict in groups in extreme and isolated environments

Despite a vast amount of research, little is known concerning the effect of group structure, and individuals' understanding of that structure, on conflict in Antarctic groups. The overall objective of the research discussed is to determine the interrelationships of group structure, social cognition, and group function and conflict in isolated and extreme environments. In the two decades following WWII, a large body of research focused on the physiological, psychological, and social psychological factors affecting the functioning of individuals and groups in a variety of extreme and isolated environments in both the Arctic and Antarctic. There are two primary reasons for further research of this type. First, Antarctic polar stations are considered to be natural laboratories for the social and behavioral sciences and provide an opportunity to address certain theoretical and empirical questions concerned with agreement and conflict in social groups in general and group behavior in extreme, isolated environments in particular. Recent advances in the analysis of social networks and intracultural variation have improved the methods and have shifted the theoretical questions. The research is motivated by three classes of questions: (1) What are the characteristics of the social relations among individuals working and living together in extreme and isolated environments?; (2) What do individuals understand about their group, how does that understanding develop, and how is it socially distributed?; and (3) What is the relationship between that understanding and the functioning of the social group? Answers to these questions are important if we are to advance our knowledge of how individuals and groups adapt to extreme environments. Second, although Antarctic winter-over candidates may be evaluated as qualified on the basis of individual characteristics, they may fail to adapt because of certain characteristics of the social group. Consequently, the ability of winter-over-groups to adapt to these extreme conditions has varied dramatically from year to year. In the past, differences in personality, background, and social status have led to conflicts between individuals or cliques precipitating, in turn, an overall decline in morale, failure to accomplish work tasks, and increases in insomnia, depression, anxiety, and alcohol abuse. A better understanding of the role of group structure and social cognition in processes of group adaptation and conflict in Antarctica would contribute towards the revision of existing screening methods, potentially leading to a reduction of group conflict and improved performance of scientific research and support activities. An improved screening protocol for the Antarctic would also have applications for other isolated environments such as scientific outposts and the proposed NASA space station. In sum, this research will (1) contribute significantly to our theoretical understanding of the role of social structure and cognition in the functioning of groups in isolation; (2) complement current work on health and adaptation in polar environments; and (3) provide for models of the formation of group structure that will aid in the development of improved procedures for assembling groups for the Antarctic and other isolated environments (e.g., space stations).

Source record↗
NASA NTRS2004

Cognitive Modeling of Social Behaviors

The driving theme of cognitive modeling for many decades has been that knowledge affects how and which goals are accomplished by an intelligent being (Newell 1991). But when one examines groups of people living and working together, one is forced to recognize that whose knowledge is called into play, at a particular time and location, directly affects what the group accomplishes. Indeed, constraints on participation, including roles, procedures, and norms, affect whether an individual is able to act at all (Lave & Wenger 1991; Jordan 1992; Scribner & Sachs 1991). To understand both individual cognition and collective activity, perhaps the greatest opportunity today is to integrate the cognitive modeling approach (which stresses how beliefs are formed and drive behavior) with social studies (which stress how relationships and informal practices drive behavior). The crucial insight is that norms are conceptualized in the individual &nd as ways of carrying out activities (Clancey 1997a, 2002b). This requires for the psychologist a shift from only modeling goals and tasks - why people do what they do - to modeling behavioral patterns-what people do-as they are engaged in purposeful activities. Instead of a model that exclusively deduces actions from goals, behaviors are also, if not primarily, driven by broader patterns of chronological and located activities (akin to scripts). This analysis is particular inspired by activity theory (Leont ev 1979). While acknowledging that knowledge (relating goals and operations) is fundamental for intelligent behavior, activity theory claims that a broader driver is the person s motives and conceptualization of activities. Such understanding of human interaction is normative (i.e., viewed with respect to social standards), affecting how knowledge is called into play and applied in practice. Put another way, how problems are discovered and framed, what methods are chosen, and indeed who even cares or has the authority to act, are all constrained by norms, which are conceived and enacted by individuals.

Clancey, William J.↗
NASA NTRS1991

Electronic collaboration: Some effects of telecommunication media and machine intelligence on team performance

Both NASA and DoD have had a long standing interest in teamwork, distributed decision making, and automation. While research on these topics has been pursued independently, it is becoming increasingly clear that the integration of social, cognitive, and human factors engineering principles will be necessary to meet the challenges of highly sophisticated scientific and military programs of the future. Images of human/intelligent-machine electronic collaboration were drawn from NASA and Air Force reports as well as from other sources. Here, areas of common concern are highlighted. A description of the author's research program testing a 'psychological distancing' model of electronic media effects and human/expert system collaboration is given.

Wellens, A. Rodney↗
NASA NTRS2003

Rethinking Human-Centered Computing: Finding the Customer and Negotiated Interactions at the Airport

The breakdown in the air transportation system over the past several years raises an interesting question for researchers: How can we help improve the reliability of airline operations? In offering some answers to this question, we make a statement about Huuman-Centered Computing (HCC). First we offer the definition that HCC is a multi-disciplinary research and design methodology focused on supporting humans as they use technology by including cognitive and social systems, computational tools and the physical environment in the analysis of organizational systems. We suggest that a key element in understanding organizational systems is that there are external cognitive and social systems (customers) as well as internal cognitive and social systems (employees) and that they interact dynamically to impact the organization and its work. The design of human-centered intelligent systems must take this outside-inside dynamic into account. In the past, the design of intelligent systems has focused on supporting the work and improvisation requirements of employees but has often assumed that customer requirements are implicitly satisfied by employee requirements. Taking a customer-centric perspective provides a different lens for understanding this outside-inside dynamic, the work of the organization and the requirements of both customers and employees In this article we will: 1) Demonstrate how the use of ethnographic methods revealed the important outside-inside dynamic in an airline, specifically the consequential relationship between external customer requirements and perspectives and internal organizational processes and perspectives as they came together in a changing environment; 2) Describe how taking a customer centric perspective identifies places where the impact of the outside-inside dynamic is most critical and requires technology that can be adaptive; 3) Define and discuss the place of negotiated interactions in airline operations, identifying how these interactions between customers and airline employees provided new insights into design problems in the airline system; 4) Show how taking a customer-centric perspective influences the HCC design of an airline system and make recommendations for new architectures and intelligent devices that will enable airline systems to adapt flexibly to delay situations, supporting both customers and airline employees.

Wales, Roxana↗
NASA NTRS2002

Multiagent Work Practice Simulation: Progress and Challenges

Modeling and simulating complex human-system interactions requires going beyond formal procedures and information flows to analyze how people interact with each other. Such work practices include conversations, modes of communication, informal assistance, impromptu meetings, workarounds, and so on. To make these social processes visible, we have developed a multiagent simulation tool, called Brahms, for modeling the activities of people belonging to multiple groups, situated in a physical environment (geographic regions, buildings, transport vehicles, etc.) consisting of tools, documents, and computer systems. We are finding many useful applications of Brahms for system requirements analysis, instruction, implementing software agents, and as a workbench for relating cognitive and social theories of human behavior. Many challenges remain for representing work practices, including modeling: memory over multiple days, scheduled activities combining physical objects, groups, and locations on a timeline (such as a Space Shuttle mission), habitat vehicles with trajectories (such as the Shuttle), agent movement in 3d space (e.g., inside the International Space Station), agent posture and line of sight, coupled movements (such as carrying objects), and learning (mimicry, forming habits, detecting repetition, etc.).

Clancey, William J.↗
NASA NTRS2001

Multiagent Work Practice Simulation: Progress and Challenges

Modeling and simulating complex human-system interactions requires going beyond formal procedures and information flows to analyze how people interact with each other. Such work practices include conversations, modes of communication, informal assistance, impromptu meetings, workarounds, and so on. To make these social processes visible, we have developed a multiagent simulation tool, called Brahms, for modeling the activities of people belonging to multiple groups, situated in a physical environment (geographic regions, buildings, transport vehicles, etc.) consisting of tools, documents, and a computer system. We are finding many useful applications of Brahms for system requirements analysis, instruction, implementing software agents, and as a workbench for relating cognitive and social theories of human behavior. Many challenges remain for representing work practices, including modeling: memory over multiple days, scheduled activities combining physical objects, groups, and locations on a timeline (such as a Space Shuttle mission), habitat vehicles with trajectories (such as the Shuttle), agent movement in 3D space (e.g., inside the International Space Station), agent posture and line of sight, coupled movements (such as carrying objects), and learning (mimicry, forming habits, detecting repetition, etc.).

Clancey, William J.↗
NASA NTRS1999

Human Exploration Ethnography of the Haughton-Mars Project, 1998-1999

During the past two field seasons, July 1988 and 1999, we have conducted research about the field practices of scientists and engineers at Haughton Crater on Devon Island in the Canadian Arctic, with the objective of determining how people will live and work on Mars. This broad investigation of field life and work practice, part of the Haughton-Mars Project lead by Pascal Lee, spans social and cognitive anthropology, psychology, and computer science. Our approach involves systematic observation and description of activities, places, and concepts, constituting an ethnography of field science at Haughton. Our focus is on human behaviors-what people do, where, when, with whom, and why. By locating behavior in time and place-in contrast with a purely functional or "task oriented" description of work-we find patterns constituting the choreography of interaction between people, their habitat, and their tools. As such, we view the exploration process in terms of a total system comprising a social organization, facilities, terrain/climate, personal identities, artifacts, and computer tools. Because we are computer scientists seeking to develop new kinds of tools for living and working on Mars, we focus on the existing representational tools (such as documents and measuring devices), learning and improvization (such as use of the internet or informal assistance), and prototype computational systems brought to the field. Our research is based on partnership, by which field scientists and engineers actively contribute to our findings, just as we participate in their work and life.

Clancey, William J.↗
NASA NTRS1990

SHAPA: An interactive software tool for protocol analysis applied to aircrew communications and workload

As modern transport environments become increasingly complex, issues such as crew communication, interaction with automation, and workload management have become crucial. Much research is being focused on holistic aspects of social and cognitive behavior, such as the strategies used to handle workload, the flow of information, the scheduling of tasks, the verbal and non-verbal interactions between crew members. Traditional laboratory performance measures no longer sufficiently meet the needs of researchers addressing these issues. However observational techniques are better equipped to capture the type of data needed and to build models of the requisite level of sophistication. Presented here is SHAPA, an interactive software tool for performing both verbal and non-verbal protocol analysis. It has been developed with the idea of affording the researchers the closest possible degree of engagement with protocol data. The researcher can configure SHAPA to encode protocols using any theoretical framework or encoding vocabulary that is desired. SHAPA allows protocol analysis to be performed at any level of analysis, and it supplies a wide variety of tools for data aggregation, manipulation. The output generated by SHAPA can be used alone or in combination with other performance variables to get a rich picture of the influences on sequences of verbal or nonverbal behavior.

James, Jeffrey M.↗
NASA NTRS2006

Clear Speaking about Machines: People are Exploring Mars, Not Robots

The primary responsibility of all scientists is to ensure the integrity of their work. For cognitive and social scientists, this means first and foremost preserving clarity about what we know about people, and not allowing descriptions of technology to demean or obscure the reality of how people think, behave, and live. Without this clarity, engineering requirements analyses, tool design, and evaluations of people will be confused. A sharp, uncompromising understanding about the nature of people is essential if we are to design and fit new technologies that are appropriate and successful for NASA's mission operations.

Clancey, William J.↗
NASA NTRS2020

Effects of Long-Duration Space Flight on Training Retention and Transfer

The space environment imposes on the astronaut crew significant physiological, psycho-social, and cognitive loads that can not be replicated on the ground. These loads likely impact crew performance. To date, no systematic data collection has taken place to understand the effects of such loads on crew members ability to retain trained knowledge and skills, and to transfer such knowledge and skills to novel situations. The research described here was originally requested by HRP management to be the first such study to systematically collect data on the effects of long duration space flight on training retention and transfer. Because current theories of retention and transfer are based on results obtained in university laboratories using undergraduate students as research participants, and because crew time in space is very expensive, this study was designed to compare the performance of 4 groups of subjects: crew members in space, crew members on the ground, crew-like subjects, and university undergraduate students. Results from the ground-phase of the study reported here demonstrate that crew members performance under cognitive load can not be predicted from the performance of university undergraduate students. It is still an open question the extent to which crew members cognitive performance in space can be predicted from the performance of crew members on the ground.

Barshi, Immanuel↗
NASA NTRS2020

Effects of Long-Duration Space Flight on Training Retention and Transfer

The space environment imposes on the astronaut crew significant physiological, psycho-social, and cognitive loads that can not be replicated on the ground. These loads likely impact crew performance. To date, no systematic data collection has taken place to understand the effects of such loads on crew members’ ability to retain trained knowledge and skills, and to transfer such knowledge and skills to novel situations. The research described here was originally requested by HRP management to be the first such study to systematically collect data on the effects of long duration space flight on training retention and transfer. Because current theories of retention and transfer are based on results obtained in university laboratories using undergraduate students as research participants, and because crew time in space is very expensive, this study was designed to compare the performance of 4 groups of subjects: crew members in space, crew members on the ground, crew-like subjects, and university undergraduate students. Results from the ground-phase of the study reported here demonstrate that crew members’ performance under cognitive load can not be predicted from the performance of university undergraduate students. It is still an open question the extent to which crew members’ cognitive performance in space can be predicted from the performance of crew members on the ground.

training↗
NASA NTRSDate not supplied

Astronauts' Performance: The Retention and Transfer of Training

The space environment imposes on the astronaut crew significant physiological, psycho-social, and cognitive loads that can not be replicated on the ground. These loads likely impact crew performance. To date, no systematic data collection has taken place to understand the effects of such loads on crew members’ ability to retain trained knowledge and skills, and to transfer such knowledge and skills to novel situations. The research described here was originally designed to be the first such study to systematically collect data on the effects of long duration space flight on training retention and transfer. Because current theories of retention and transfer are based on results obtained in university laboratories using undergraduate students as research participants, and because crew time in space is very expensive, this study was designed to compare the performance of 4 groups of subjects: crew members in space, crew members on the ground, crew-like subjects, and university undergraduate students. Results from the ground-phase of the study reported here demonstrate that crew members’ performance under cognitive load can not be predicted from the performance of university undergraduate students. It is still an open question the extent to which crew members’ cognitive performance in space can be predicted from the performance of crew members on the ground.

training↗
NASA NTRS2021

Exploration Mission Tasks: A Technical Manual

This technical manual is an abridgement of the Generalizable Skills and Knowledge for Exploration Missions (NASA/CR-2018-22045) report (Stuster et al., 2019), describing research conducted under Cooperative Agreement 80NSSC18K0042 for the Human Factors and Behavioral Performance Element, Human Research Program, located at the National Aeronautics and Space Administration’s (NASA) Johnson Space Center. The research identified tasks that will be conducted by human crew during an expedition to Mars, and the abilities, skills, and knowledge that will be required of crew members. The 3-year study uses research methods that were developed to analyze the work performed by a variety of civilian and military occupational specialties and is consistent with Human Factors methods. The work began by developing a comprehensive inventory of 1,125 tasks that are likely to be performed during the 12 phases of the first human expeditions to Mars, from launch to landing 30 months later. Sixty subject matter experts (SMEs) rated expedition tasks in terms of (likely) frequency of performance, difficulty to learn, and importance to mission success; a fourth metric (criticality), was derived by summing the mean ratings of the three dimensions. Seventy-two SMEs placed the physical, cognitive, and social abilities necessary to perform the tasks in order of importance for specialist domains identified by the task analysis. The research team then identified: 1) Abilities, skills, and knowledge that can be retained and generalized across tasks and 2) Implications for crew size and composition. Study results also led to recommendations concerning equipment, habitats, and procedures for exploration-class space missions. Note: The full-mission task inventory was developed during a comprehensive review of documentation and concepts of operations. It was understood by the study team that the tasks were based on currently available information, and that the tools, equipment, propulsion methods, and/or other aspects of actual human expeditions to Mars might be different from those described here, as a consequence of technological development and evolving Mars Design Reference Missions. The purpose and scope of this technical manual is to present the core, actionable information that resulted from this research. The abridged format is intended to address the needs of development and research teams to quickly access, discern, and use the information in the course of their exploration-related work.

Brandin Munson↗
NASA NTRS2005

Introduction to System Health Engineering and Management in Aerospace

This paper provides a technical overview of Integrated System Health Engineering and Management (ISHEM). We define ISHEM as "the paper provides a techniques, and technologies used to design, analyze, build, verify, and operate a system to prevent faults and/or minimize their effects." This includes design and manufacturing techniques as well operational and managerial methods. ISHEM is not a "purely technical issue" as it also involves and must account for organizational, communicative, and cognitive f&ms of humans as social beings and as individuals. Thus the paper will discuss in more detail why all of these elements, h m the technical to the cognitive and social, are necessary to build dependable human-machine systems. The paper outlines a functional homework and architecture for ISHEM operations, describes the processes needed to implement ISHEM in the system life-cycle, and provides a theoretical framework to understand the relationship between the different aspects of the discipline. It then derives from these and the social and cognitive bases a set of design and operational principles for ISHEM.

Johnson, Stephen B.↗
NASA NTRS2014

MDO and Cross-Disciplinary Practice in R&D: A Portrait of Principles and Current Practice

For several decades, Multidisciplinary Design Optimization (MDO) has served an important role in aerospace engineering by incorporating physics based disciplinary models into integrated system or sub-system models for use in research, development, (R&D) and design. This paper examines MDO's role in facilitating the integration of the researchers from different single disciplines during R&D and early design of large-scale complex engineered systems (LaCES) such as aerospace systems. The findings in this paper are summarized from a larger study on interdisciplinary practices and perspectives that included considerable empirical data from surveys, interviews, and ethnography. The synthesized findings were derived by integrating the data with theories from organization science and engineering. The over-arching finding is that issues related to cognition, organization, and social interrelations mostly dominate interactions across disciplines. Engineering issues, such as the integration of hardware or physics-based models, are not as significant. Correspondingly, the data showed that MDO is not the primary integrator of researchers working across disciplines during R&D and early design of LaCES. Cognitive focus such as analysis versus design, organizational challenges such as incentives, and social opportunities such as personal networks often drove the human interactive practices among researchers from different disciplines. Facilitation of the inherent confusion, argument, and learning in crossdisciplinary research was identified as one of several needed elements of enabling successful research across disciplines.

Rivas McGowan, Anna-Maria↗
NASA NTRS2014

Interdisciplinary Interactions During R&D and Early Design of Large Engineered Systems

Designing Large-Scale Complex Engineered Systems (LaCES) such as aircraft and submarines requires the input of thousands of engineers and scientists whose work is proximate in neither time nor space. Comprehensive knowledge of the system is dispersed among specialists whose expertise is in typically one system component or discipline. This study examined the interactive work practices among such specialists seeking to improve engineering practice through a rigorous and theoretical understanding of current practice. This research explored current interdisciplinary practices and perspectives during R&D and early LaCES design and identified why these practices and perspectives prevail and persist. The research design consisted of a three-fold, integrative approach that combined an open-ended survey, semi-structured interviews, and ethnography. Significant empirical data from experienced engineers and scientists in a large engineering organization were obtained and integrated with theories from organization science and engineering. Qualitative analysis was used to obtain a holistic, contextualized understanding. The over-arching finding is that issues related to cognition, organization, and social interrelations mostly dominate interactions across disciplines. Engineering issues, such as the integration of hardware or physics-based models, are not as significant. For example, organization culture is an important underlying factor that guided researchers more toward individual sovereignty over cross-disciplinarity. The organization structure and the engineered system architecture also serve as constraints to the engineering work. Many differences in work practices were observed, including frequency and depth of interactions, definition or co-construction of requirements, clarity or creation of the system architecture, work group proximity, and cognitive challenges. Practitioners are often unaware of these differences resulting in confusion and incorrect assumptions regarding work expectations. Cognitively, the enactment and coconstruction of knowledge are the fundamental tasks of the interdisciplinary interactions. Distributed and collective cognition represent most of the efforts. Argument, ignorance, learning, and creativity are interrelated aspects of the interactions that cause discomfort but yield benefits such as problem mitigation, broader understanding, and improved system design and performance. The quality and quantity of social interrelations are central to all work across disciplines with reciprocity, respectful engagement, and heedful interrelations being significant to the effectiveness of the engineering and scientific work.

McGowan, Anna-Maria Rivas↗
NASA NTRS1994

Integrating human factors knowledge into certification: The point of view of the Internatioanal Civil Aviation Organization (ICAO)

It is appropriate here to repeat the analogy described in the introduction to this paper which is that: The consideration of human factors requirements during the design stage of advanced, new technology systems may be seen as resting over a three-legged stool. The first leg, the equipment that a system will utilize to achieve its goals, has traditionally attracted ergonomic considerations associated with equipment design, usually centered around 'knobs and dials.' Lately, this view has expanded to include the so-called other important aspect of Human Factor's study which deals with the cognitive, behaviorial and social processes of the human operators. Study in this area must be furthered. The second leg of the stool, the procedures to operate the equipment, however, has been largely unaddressed. Procedures are not inherent to equipment, but must be developed. The importance of proper human factors consideration in the design of procedures can not be overstated. Lastly, the third leg of the stool, the certification of personnel who will operate the equipment, is very much underway, but far from being complete. The real quest now, however, is to integrate these three legs into an indivisible one. Finally, and most importantly, this workshop and its topic are extremely timely in that we are at the dawn of the most ambitious development ever undertaken in international civil aviation. This would allow us the rather unique opportunity to put theory into practice in the near future by ensuring that the concepts developed and furthered by this workshop and the follow-up are implemented in the design and certification of the ICAO future CNS/ATM systems described earlier in this paper. Now is the time to incorporate human factors requirements during the certification processes of these systems. This might act as a test to the feasibility of these ideas. Such endeavors represent a challenge for the research, engineering, training, operational and regulatory communities. But there is certainly more to be gained by attempting to meet the challenge rather than refraining from progress by decrying the difficulties involved.

Maurino, Daniel↗