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NASA NTRS2002

ISO 9000 and/or Systems Engineering Capability Maturity Model?

For businesses and organizations to remain competitive today they must have processes and systems in place that will allow them to first identify customer needs and then develop products/processes that will meet or exceed the customers needs and expectations. Customer needs, once identified, are normally stated as requirements. Designers can then develop products/processes that will meet these requirements. Several functions, such as quality management and systems engineering management are used to assist product development teams in the development process. Both functions exist in all organizations and both have a similar objective, which is to ensure that developed processes will meet customer requirements. Are efforts in these organizations being duplicated? Are both functions needed by organizations? What are the similarities and differences between the functions listed above? ISO 9000 is an international standard of goods and services. It sets broad requirements for the assurance of quality and for management's involvement. It requires organizations to document the processes and to follow these documented processes. ISO 9000 gives customers assurance that the suppliers have control of the process for product development. Systems engineering can broadly be defined as a discipline that seeks to ensure that all requirements for a system are satisfied throughout the life of the system by preserving their interrelationship. The key activities of systems engineering include requirements analysis, functional analysis/allocation, design synthesis and verification, and system analysis and control. The systems engineering process, when followed properly, will lead to higher quality products, lower cost products, and shorter development cycles. The System Engineering Capability Maturity Model (SE-CMM) will allow companies to measure their system engineering capability and continuously improve those capabilities. ISO 9000 and SE-CMM seem to have a similar objective, which is to document the organization's processes and certify to potential customers the capability of a supplier to control the processes that determine the quality of the product or services being produced. The remaining sections of this report examine the differences and similarities between ISO 9000 and SE-CMM and make recommendations for implementation.

Sampson E. Gholston↗

DOE OSTI2022

Applications of GIS and remote sensing in public participation and stakeholder engagement for watershed management

The use of Geographic Information Systems (GIS) and remote sensing technologies for the development of water quality management programs and for post-implementation assessments has increased dramatically in the past decade. This increase in adoption has been made more accessible through the interfaces of many popular software tools used in the regulation and assessment of water quality. Customized applications of these tools will increase, as ease of access and affordability of directly monitored and remotely sensed datasets improve over time. Concurrently, there is a need for inclusive participatory engagement with stakeholders to achieve solutions to current watershed management challenges. This paper explores the potential of these GIS and remote sensing datasets, tools, models, and immersive engagement technologies from other domains, for improving public participation and stakeholder engagement throughout the watershed planning process. To do so, an initial review is presented about the use of GIS and remote sensing in watershed management and its role in impairment identification, model development, and planning and implementation. Then, ways in which GIS and remote sensing can be integrated with stakeholder engagement through (1) leveraging GIS and remote sensing datasets, and (2) stakeholder engagement approaches including outreach and education, modeler-led development, and stakeholder-led involvement and feedback, are discussed. Finally, future perspectives on the potential for transforming public participation and stakeholder engagement in the watershed management process through applications of GIS and remote sensing are presented.

54 ENVIRONMENTAL SCIENCES↗

NASA NTRS1992

Strategic planning as a focus for continuous improvement. A case study

What do most of the successful people and organizations in our world have in common? Instead of worrying about the future, they work to create it. They have a plan, or a vision of what they want to accomplish and they focus their efforts on success. Strategic planning has been described as a disciplined, ongoing process to produce fundamental decisions and actions that shape what an organization is, what it does, and how it will respond to a changing environment. This case study discussion will evaluate the relationship between strategic planning and Total Quality Management (TQM), or continuous improvement, through the experience of the NASA Johnson Space Center in developing a strategy for the future. That experience clearly illustrates the value of strategic planning in setting the framework and establishing the overall thrust of continuous improvement initiatives. Equally significant, the fundamentals of a quality culture such as strong customer and supplier partnerships, participative involvement, open communications, and ownership were essential in overcoming the challenges inherent in the planning process. A reinforced management commitment to the quality culture was a clear, long-term benefit.

Oneill, John W.↗

NASA NTRS2015

Systems Engineering, Quality and Testing

AS9100 has little to say about how to apply a Quality Management System (QMS) to aerospace test programs. There is little in the quality engineering Body of Knowledge that applies to testing, unless it is nondestructive examination or some type of lab or bench testing. If one examines how the systems engineering processes are implemented throughout a test program; and how these processes can be mapped to AS9100, a number of areas for involvement of the quality professional are revealed.

Shepherd, Christena C.↗

NASA NTRS1993

Mission Operations and Command Assurance: Automating an Operations TQM Task

A long-term program is in progress at JPL to reduce cost and risk of mission operations through defect prevention and error management. A major element of this program, Mission Operations and Command Assurance (MO&QA), provides a system level function on flight projects to instill quality in mission operations. MO&CA embodies the Total Quality Management (TQM) principle of Continuous Process Inprovement (CPI) and uses CPI in applying automation to mission operations to reduce risk and costs. MO&CA has led efforts to apply and has implemented automation in areas that impact the daily flight project environment including Incident Surprise Anomoly tracking and reporting; command data verification, tracking, and reporting; and command support data usage. MO&CA's future work in automation will take into account that future missions systems must be designed to avoid increasing error through the introduction of automation, while adapting to the demands of smaller flight teams.

automation↗

NASA NTRS1991

Assured Crew Return Vehicle

The developmental status is discussed regarding the 'lifeboat' vehicle to enhance the safety of the crew on the Space Station Freedom (SSF). NASA's Assured Crew Return Vehicle (ACRV) is intended to provide a means for returning the SSF crew to earth at all times. The 'lifeboat' philosophy is the key to managing the development of the ACRV which further depends on matrixed support and total quality management for implementation. The risk of SSF mission scenarios are related to selected ACRV mission requirements, and the system and vehicle designs are related to these precepts. Four possible ACRV configurations are mentioned including the lifting-body, Apollo shape, Discoverer shape, and a new lift-to-drag concept. The SCRAM design concept is discussed in detail with attention to the 'lifeboat' philosophy and requirements for implementation.

D A Stone↗

NASA NTRS2016

A Summary of OMI NO2 Data for Air Quality Applications

As a member of NASA's Air Quality Applied Sciences Team (AQAST), I will update air quality managers on the status of various NASA satellite datasets that are relevant for air quality applications. I will also present a new website that contains NASA Aura OMI nitrogen dioxide data and shows US city trends and comparisons to EPA surface monitor data. Since this is the final AQAST meeting, I will summarize my contributions to AQAST over the last five years.

Air Quality↗

NASA NTRS1992

Profile of a cell test database and a corresponding reliability database

The development of computerized control, and data retrieval for aerospace cell testing affords an excellent opportunity to incorporate three specific concepts to both manage the test area and to track product performance on a real-time basis. The adoption and incorporation of precepts fostered by this total quality management (TQM) initiative are critical to us for retaining control of our business while substantially reducing the separate quality control inspection activity. Test discrepancies are all 'equally bad' in cell acceptance testing because, for example, we presently do not discriminate between 1 or 25 mV for an overvoltage condition. We must take leadership in classifying such discrepancies in order to expedite their clearance and redirect our resources for prevention activities. The development and use of engineering alerts (or guardbanding) which more closely match our product capabilities and are toleranced tighter than the required customer specification are paramount to managing the test unit in order to remain both quality and cost effective.

Brearley, George R.↗

NASA NTRS1980

Meteorological and air pollution modeling for an urban airport

Results are presented of numerical experiments modeling meteorology, multiple pollutant sources, and nonlinear photochemical reactions for the case of an airport in a large urban area with complex terrain. A planetary boundary-layer model which predicts the mixing depth and generates wind, moisture, and temperature fields was used; it utilizes only surface and synoptic boundary conditions as input data. A version of the Hecht-Seinfeld-Dodge chemical kinetics model is integrated with a new, rapid numerical technique; both the San Francisco Bay Area Air Quality Management District source inventory and the San Jose Airport aircraft inventory are utilized. The air quality model results are presented in contour plots; the combined results illustrate that the highly nonlinear interactions which are present require that the chemistry and meteorology be considered simultaneously to make a valid assessment of the effects of individual sources on regional air quality.

Swan, P. R.↗

NASA NTRSDate not supplied

Towards A Flexible Data Fusion Tool Incorporating Model, Satellite, Regulatory Monitor and Low-Cost Sensor Data for Air Quality Estimation and Forecasting

Air quality managers, researchers, and concerned community scientists around the world have a variety of sources for air quality information, ranging from traditional regulatory monitoring networks and atmospheric chemistry models to remote sensing data products and low-cost sensor networks. However, the ability to incorporate data from these disparate sources and synthesize a comprehensive overview of the local air quality situation remains a considerable barrier for many end-users. This presentation will outline a tool, currently in development, which will address this need using a flexible data fusion approach. The tool will make use of air quality forecast model outputs (primarily from the NASA GEOS-CF composition forecast modeling system), satellite remote sensing data (from instruments including MODIS, VIIRS, TROPOMI, plus TEMPO for the US when available), and in-situ data from official regulatory and/or low-cost networks where these are available. The ability to incorporate data from low-cost sensor networks will be a key feature of the tool; it will make use of other available data sources to calibrate the low-cost sensor data on a regional scale, then use these calibrated low-cost sensor data for localized updating to resolve finer-scale air quality patterns. Development of this tool is taking place with the help of national and international partners and end-user groups, coordinated through the US EPA and the United Nations Environment Programme (UNEP). The tool is being developed on the Google Earth Engine cloud computing platform to facilitate integration of diverse data sources and free access by a broad community of end-users. Stewardship of the tool will be passed to US EPA and UNEP to support future activities with end-users in the US and around the world, and the tool itself will remain freely accessible. We hope that this tool will lower the barrier to entry for various user groups worldwide, including community scientists, who struggle to integrate disparate data sources to gain insight into their local air quality situations. This presentation will cover the early stages of the development of the tool, including the underlying methods and some pilot case studies in integrating low-cost sensor data.

global models↗

NASA NTRS1990

NASA Excellence Award for Quality and Productivity 1989 highlights. The 1989 recipient: Lockheed Engineering and Sciences Company

The NASA Excellence Award for Productivity and Quality is the result of NASA's desire to encourage superior quality and the continuous improvement philosophy in the aerospace industry. It is awarded to NASA contractors, subcontractors, and suppliers who have demonstrated sustained excellence, customer orientation, and outstanding achievements in a total quality management (TQM) environment. The 'highlights' booklet is intended to transfer successful techniques demonstrated by the performance and quality of major NASA contractors.

Source record↗

NASA NTRS1993

Systems design analysis applied to launch vehicle configuration

As emphasis shifts from optimum-performance aerospace systems to least lift-cycle costs, systems designs must seek, adapt, and innovate cost improvement techniques in design through operations. The systems design process of concept, definition, and design was assessed for the types and flow of total quality management techniques that may be applicable in a launch vehicle systems design analysis. Techniques discussed are task ordering, quality leverage, concurrent engineering, Pareto's principle, robustness, quality function deployment, criteria, and others. These cost oriented techniques are as applicable to aerospace systems design analysis as to any large commercial system.

Ryan, R.↗

NASA NTRS1991

Summary Report of the Seventh Annual NASA/Contractors Conference on Quality and Productivity: "Total Quality Leadership"

Source record↗

NASA NTRS1991

7th Annual NASA/Contractors Conference on Quality and Productivity: "Total Quality Leadership"

More than 750 NASA, government, contractor, and academic representatives attended the Seventh Annual NASA/Contractors Conference on Quality and Productivity on October 12-13, 1990, in Grenelefe, Florida. The panel presentations and keynote speeches revolving around the theme of 'Total Quality Leadership' provided a solid base of understanding of the importance, benefits, and principles of total quality management. The implementation of these strategies is critical if we are to effectively pursue our mission of continuous quality improvement and reliability in our products, processess, and services. The annual NASA/contractors conferences serve as catalysts for achieving success in this mission. The conference was highlighted by the announcement of the first recipients of the George M. Low Trophy: NASA's Quality and Excellence Award. My congratulations go out to all nine finalist organizations and to the two recipients of this prestigious honor: Rockwell Space Systems Division and Marotta Scientific Controls, Inc. (the first small business to achieve this honor). These organizations have demonstrated a commitment to quality that is unsurpassed in the aerospace industry. This report summarizes the presentations and is not intended to be a verbatim proceedings document. You are encouraged to contact the speakers with any requests for further information.

Source record↗

NASA NTRS1986

Procedures and tools for building large Ada systems

Some of the problems unique to building a very large Ada system are addressed. This is done through examples from experience. In the winter of 1985 and 1986, Intermetrics bootstrapped the Ada compiler, which was being built over the last few years. This system consists of about one million lines of full Ada. Over the last few years a number of procedures and tools were adopted for managing the life cycle of each of the many parts of an Ada system. Many of these procedures are well known to most system builders: release management, quality assurance testing; and source file revision control. Others are unique to working in an Ada language environment; i.e., recompilation management, Ada program library management, and managing multiple implementations. First a look is taken at how a large Ada system is broken down into pieces. The Ada definition leaves unspecified a number of issues that the system builder must address: versions, subsystems, multiple implementations, and synchronization of branched development paths. Having introduced how the Ada systems are decomposed, a look is taken, via a series of examples, at how the life cylces of those parts is managed. The procedures and tools used to manage the evolution of the system are examined. It is hoped that other Ada system builders can build upon the experience of the last few years.

Hyde, Ben↗

NASA NTRS1992

Implementation of quality improvement techniques for management and technical processes in the ACRV project

Total Quality Management (TQM) is a cooperative form of doing business that relies on the talents of everyone in an organization to continually improve quality and productivity, using teams and an assortment of statistical and measurement tools. The objective of the activities described in this paper was to implement effective improvement tools and techniques in order to build work processes which support good management and technical decisions and actions which are crucial to the success of the ACRV project. The objectives were met by applications in both the technical and management areas. The management applications involved initiating focused continuous improvement projects with widespread team membership. The technical applications involved applying proven statistical tools and techniques to the technical issues associated with the ACRV Project. Specific activities related to the objective included working with a support contractor team to improve support processes, examining processes involved in international activities, a series of tutorials presented to the New Initiatives Office and support contractors, a briefing to NIO managers, and work with the NIO Q+ Team. On the technical side, work included analyzing data from the large-scale W.A.T.E.R. test, landing mode trade analyses, and targeting probability calculations. The results of these efforts will help to develop a disciplined, ongoing process for producing fundamental decisions and actions that shape and guide the ACRV organization .

Raiman, Laura B.↗

NASA NTRS2014

A Systems Engineering Approach to Quality Assurance for Aerospace Testing

On the surface, it appears that AS9100 has little to say about how to apply a Quality Management System (QMS) to major aerospace test programs (or even smaller ones). It also appears that there is little in the quality engineering Body of Knowledge (BOK) that applies to testing, unless it is nondestructive examination (NDE), or some type of lab or bench testing associated with the manufacturing process. However, if one examines: a) how the systems engineering (SE) processes are implemented throughout a test program; and b) how these SE processes can be mapped to the requirements of AS9100, a number of areas for involvement of the quality professional are revealed. What often happens is that quality assurance during a test program is limited to inspections of the test article; what could be considered a manufacturing al fresco approach. This limits the quality professional and is a disservice to the programs and projects, since there are a number of ways that quality can enhance critical processes, and support efforts to improve risk reduction, efficiency and effectiveness. The Systems Engineering (SE) discipline is widely used in aerospace to ensure the progress from Stakeholder Expectations (the President, Congress, the taxpayers) to a successful, delivered product or service. Although this is well known, what is not well known is that these same SE processes are implemented in varying complexity, to prepare for and implement test projects that support research, development, verification and validation, qualification, and acceptance test projects. Although the test organization's terminology may vary from the SE terminology, and from one test service provider to another, the basic process is followed by successful, reliable testing organizations. For this analysis, NASA Procedural Requirements (NPR) 7123.1, NASA Systems Engineering Processes and Requirements is used to illustrate the SE processes that are used for major aerospace testing. Many of these processes are also implemented for smaller test projects, and this set of processes will also look familiar to those who have participated in launch site activation and flight demonstrations.

Shepherd, Christena C.↗

NASA NTRS2015

A Systems Engineering Approach to Quality Assurance for Aerospace Testing

On the surface, it appears that AS91001 has little to say about how to apply a Quality Management System (QMS) to major aerospace test programs (or even smaller ones). It also appears that there is little in the quality engineering Body of Knowledge (BOK)2 that applies to testing, unless it is nondestructive examination (NDE), or some type of lab or bench testing associated with the manufacturing process. However, if one examines: a) how the systems engineering (SE) processes are implemented throughout a test program; and b) how these SE processes can be mapped to the requirements of AS9100, a number of areas for involvement of the quality professional are revealed. What often happens is that quality assurance during a test program is limited to inspections of the test article; what could be considered a manufacturing al fresco approach. This limits the quality professional and is a disservice to the programs and projects, since there are a number of ways that quality can enhance critical processes, and support efforts to improve risk reduction, efficiency and effectiveness.

Shepherd, Christena C.↗