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NASA NTRS2003

User and Task Analysis of the Flight Surgeon Console at the Mission Control Center of the NASA Johnson Space Center

Astronauts in a space station are to some extent like patients in an intensive care unit (ICU). Medical support of a mission crew will require acquisition, transmission, distribution, integration, and archiving of significant amounts of data. These data are acquired by disparate systems and will require timely, reliable, and secure distribution to different communities for the execution of various tasks of space missions. The goal of the Comprehensive Medical Information System (CMIS) Project at Johnson Space Center Flight Medical Clinic is to integrate data from all Medical Operations sources, including the reference information sources and the electronic medical records of astronauts. A first step toward the full CMIS implementation is to integrate and organize the reference information sources and the electronic medical record with the Flight Surgeons console. In order to investigate this integration, we need to understand the usability problems of the Flight Surgeon's console in particular and medical information systems in general. One way to achieve this understanding is through the use of user and task analyses whose general purpose is to ensure that only the necessary and sufficient task features that match users capacities will be included in system implementations. The goal of this summer project was to conduct user and task analyses employing cognitive engineering techniques to analyze the task of the Flight Surgeons and Biomedical Engineers (BMEs) while they worked on Console. The techniques employed were user interviews, observations and a questionnaire to collect data for which a hierarchical task analysis and an information resource assessment were performed. They are described in more detail below. Finally, based on our analyses, we make recommendations for improvements to the support structure.

Johnson, Kathy A.↗
NASA NTRS2003

ASK Magazine

Many of the stories in this magazine for NASA project managers are written by project managers, who use anecdotes from their experience to illustrate managerial lessons. This issue also includes features, an interview, and book reviews.

Post, Todd↗
NASA NTRS2002

Air Traffic Control Response to Delays: A System Study of Newark International Airport

Airport delays are a significant problem in the United States air transportation system. Between 1999 and 2000 the number of flights delayed increased by 20 percent despite only a 0.4% increase in total operations. Newark International Airport (EWR), one of New York City's primary airports, is one of the airports in the United States most impacted by delays. Newark had the highest percentage of operations delayed in 1999, and was second only to LaGuardia Airport in 2000. Nearly 85% of delays at Newark are caused by adverse weather impacting an airport that may be characterized as having limited capacity and a very full schedule. Although Newark is heavily impacted by weather, delays have not increased significantly since 1998. This indicates that the airlines, air traffic control (ATC), and the Port Authority of New York and New Jersey have successfully adapted. On June 29, 2000, a research team from MIT visited Newark airport to assess the effectiveness of any adaptations made, and to collect data on airline and ATC departure operations, and of the national and local weather affecting the airport. Airline and ATC personnel were also interviewed. Results of this study indicate that airspace capacity limitations downstream of the airport are a primary flow constraint at the airport, and that these constraints are the source of most surface delays. A number of tactical ATC responses to delays were examined, including the application of restrictions, re-routing with the help of the National Playbook, and the use of decision-aiding tools such as the Dynamic Spacing Program (DSP) and the Integrated Terminal Weather System (ITWS). Improved interfacility communications and further utilization of runway 11-29 were identified as other tactical responses to delays, whilst the formation of the Air Traffic Control System Command Center and the New York Airspace redesign were identified as thekey strategic ATC responses to delays. Particularly the New York airspace redesign has great potential to reduce delays at the airport. Because delays at Newark are caused by downstream flow constraints, the responses at the airport can be applied to other airports as delays from downstream constraints increase. Such an increase in delays system wide from downstream constraints is inevitable as the system becomes more congested.

Evans, Antony D.↗
NASA NTRS2003

Modeling and Control of Airport Queueing Dynamics under Severe Flow Restrictions

Based on field observations and interviews with controllers at BOS and EWR, we identify the closure of local departure fixes as the most severe class of airport departure restrictions. A set of simple queueing dynamics and traffic rules are developed to model departure traffic under such restrictions. The validity of the proposed model is tested via Monte Carlo simulation against 10 hours of actual operations data collected during a case-study at EWR on June 29,2000. In general, the model successfully reproduces the aggregate departure congestion. An analysis of the average error over 40 simulation runs indicates that flow-rate restrictions also significantly impact departure traffic; work is underway to capture these effects. Several applications and what-if scenarios are discussed for future evaluation using the calibrated model.

Carr, Francis↗
NASA NTRS2003

Using CASE to Adopt Organizational Learning at NASA

The research direction was articulated in a statement of work created in collaboration between two program colleagues, an outside researcher and an internal user. The researcher was to deliver an implemented CASE tool (CasewiseTM) that was to be used to serve non-traditional (i.e., not software development related) organizational purposes. The explicitly stated functions of the tool were the support of 1) ISO-9000 compliance in the documentation of processes and 2) the management of process improvement. The collaborative team consisted of the researcher (GT), a full-time accompanying student (CRO), and the user (JD). The team originally focused on populating the CASE repository for the purpose of solving the two primary objectives. Consistent with the action research approach, several additional user requirements emerged as the project evolved, needs became apparent in discussions about how the tool would be used to solve organizational problems. These deliverables were contained within the CASE repository: 1) the creation of a paradigm diagram 2) the creation of a context diagram 3) the creation of child diagrams 4) the generation of 73 issues relating to organizational change 5) a compendium of stakeholder interview transcripts All record keeping was done manually and then keyed into the CASE interface. An issue is the difference between an organization s current situation (action) and its collective ideals.

Templeton, Gary F.↗
NASA NTRS2003

Using CASE to Exploit Process Modeling in Technology Transfer

A successful business will be one that has processes in place to run that business. Creating processes, reengineering processes, and continually improving processes can be accomplished through extensive modeling. Casewise(R) Corporate Modeler(TM) CASE is a computer aided software engineering tool that will enable the Technology Transfer Department (TT) at NASA Marshall Space Flight Center (MSFC) to capture these abilities. After successful implementation of CASE, it could then go on to be applied in other departments at MSFC and other centers at NASA. The success of a business process is dependent upon the players working as a team and continuously improving the process. A good process fosters customer satisfaction as well as internal satisfaction in the organizational infrastructure. CASE provides a method for business process success through functions consisting of systems and processes business models; specialized diagrams; matrix management; simulation; report generation and publishing; and, linking, importing, and exporting documents and files. The software has an underlying repository or database to support these functions. The Casewise. manual informs us that dynamics modeling is a technique used in business design and analysis. Feedback is used as a tool for the end users and generates different ways of dealing with the process. Feedback on this project resulted from collection of issues through a systems analyst interface approach of interviews with process coordinators and Technical Points of Contact (TPOCs).

Renz-Olar, Cheryl↗
NASA NTRS2003

Columbia Accident Investigation Board. Volume One

The Columbia Accident Investigation Board's independent investigation into the February 1, 2003, loss of the Space Shuttle Columbia and its seven-member crew lasted nearly seven months. A staff of more than 120, along with some 400 NASA engineers, supported the Board's 13 members. Investigators examined more than 30,000 documents, conducted more than 200 formal interviews, heard testimony from dozens of expert witnesses, and reviewed more than 3,000 inputs from the general public. In addition, more than 25,000 searchers combed vast stretches of the Western United States to retrieve the spacecraft's debris. In the process, Columbia's tragedy was compounded when two debris searchers with the U.S. Forest Service perished in a helicopter accident. This report concludes with recommendations, some of which are specifically identified and prefaced as 'before return to flight.' These recommendations are largely related to the physical cause of the accident, and include preventing the loss of foam, improved imaging of the Space Shuttle stack from liftoff through separation of the External Tank, and on-orbit inspection and repair of the Thermal Protection System. The remaining recommendations, for the most part, stem from the Board's findings on organizational cause factors. While they are not 'before return to flight' recommendations, they can be viewed as 'continuing to fly' recommendations, as they capture the Board's thinking on what changes are necessary to operate the Shuttle and future spacecraft safely in the mid- to long-term. These recommendations reflect both the Board's strong support for return to flight at the earliest date consistent with the overriding objective of safety, and the Board's conviction that operation of the Space Shuttle, and all human space-flight, is a developmental activity with high inherent risks.

SPACE SHUTTLE COLUMBIA↗
NASA NTRS2002

Propulsion Ground Testing with High Test Peroxide: Lessons Learned

Propulsion Ground Testing with High Test Peroxide (85 to 98% concentration) began at the NASA John C. Stennis Space Center in calendar year 1998, when the E3 Test Facility was modified to accomodate hydrogen peroxide (H2O2) in order to suport the research and development testing of the USAF Upper Stage Flight Experiment rocket engine. Since that time, efforts have continued to provide actual and planned test services to various customers, both U.S. Government and Commercial, in the ground test of many test articles, ranging from gas generators, to catalyst beds, to turbomachinery, to main injectors, to combustion chambers, to integrated rocket engines, to integrated stages. Along this path, and over the past 4 years, there has been both the rediscovery of previously learned lessons, through literature search, archive review, and personal interviews, as well as the learning of many new lessons as new areas are explored and new endeavors are tried. This paper will summarize those lessons learned in an effort to broaden the knowledge base as High Test Peroxide is considered more widely for use in rocket propulsion applications.

Bruce, Robert↗
NASA NTRS2003

TDRS-1 Going Strong at 20

This video presents an overview of the first Tracking and Data Relay Satellite (TDRS-1) in the form of text, computer animations, footage, and an interview with its program manager. Launched by the Space Shuttle Challenger in 1983, TDRS-1 was the first of a network of satellites used for relaying data to and from scientific spacecraft. Most of this short video is silent, and consists of footage and animation of the deployment of TDRS-1, written and animated explanations of what TDRS satellites do, and samples of the astronomical and Earth science data they transmit. The program manager explains in the final segment of the video the improvement TDRS satellites brought to communication with manned space missions, including alleviation of blackout during reentry, and also the role TDRS-1 played in providing telemedicine for a breast cancer patient in Antarctica.

Source record↗
NASA NTRS2004

ASK Talks with William Readdy

An interview with William Readdy is presented.Rsaddy graduated From the United States Naval Academy in 1974. After eleven years service as a naval aviator and test pilot, he joined NASA in 1986 as a research pilot. His technical assignments to date have included Training and Safety Officer, Orbiter project staff; NASA Director of Operations in Star City, Russia; and Space Shuttle Program Development Manager.

Source record↗
NASA NTRS2004

The Wallops Flight Facility Rapid Response Range Operations Initiative

While the dominant focus on short response missions has appropriately centered on the launch vehicle and spacecraft, often overlooked or afterthought phases of these missions have been launch site operations and the activities of launch range organizations. Throughout the history of organized spaceflight, launch ranges have been the bane of flight programs as the source of expense, schedule delays, and seemingly endless requirements. Launch Ranges provide three basic functions: (1) provide an appropriate geographical location to meet orbital other mission trajectory requirements, (2) provide project services such as processing facilities, launch complexes, tracking and data services, and expendable products, and (3) assure safety and property protection to participating personnel and third-parties. The challenge with which launch site authorities continuously struggle, is the inherent conflict arising from projects whose singular concern is execution of their mission, and the range s need to support numerous simultaneous customers. So, while tasks carried out by a launch range committed to a single mission pale in comparison to efforts of a launch vehicle or spacecraft provider and could normally be carried out in a matter of weeks, major launch sites have dozens of active projects separate sponsoring organizations. Accommodating the numerous tasks associated with each mission, when hardware failures, weather, maintenance requirements, and other factors constantly conspire against the range resource schedulers, make the launch range as significant an impediment to responsive missions as launch vehicles and their cargo. The obvious solution to the launch site challenge was implemented years ago when the Department of Defense simply established dedicated infrastructure and personnel to dedicated missions, namely an Inter Continental Ballistic Missile. This however proves to be prohibitively expensive for all but the most urgent of applications. So the challenge becomes how can a launch site provide acceptably responsive mission services to a particular customer without dedicating extensive resources and while continuing to serve other projects? NASA's Wallops Flight Facility (WFF) is pursuing solutions to exactly this challenge. NASA, in partnership with the Virginia Commercial Space Flight Authority, has initiated the Rapid Response Range Operations Initiative (R3Ops). R3Ops is a multi-phased effort to incrementally establish and demonstrate increasingly responsive launch operations, with an ultimate goal of providing ELV-class services in a maximum of 7-10 days from initial notification routinely, and shorter schedules possible with committed resources. This target will be pursued within the reality of simultaneous concurrent programs, and ideally, largely independent of specialized flight system configurations. WFF has recently completed Phase 1 of R3Ops, an in-depth collection (through extensive expert interviews) and software modeling of individual steps by various range disciplines. This modeling is now being used to identify existing inefficiencies in current procedures, to identify bottlenecks, and show interdependencies. Existing practices are being tracked to provide a baseline to benchmark against as new procedures are implemented. This paper will describe in detail the philosophies behind WFF's R3Ops, the data collected and modeled in Phase 1, and strategies for meeting responsive launch requirements in a multi-user range environment planned for subsequent phases of this initiative.

Underwood, Bruce E.↗
NASA NTRS2002

Preliminary Effect of Synthetic Vision Systems Displays to Reduce Low-Visibility Loss of Control and Controlled Flight Into Terrain Accidents

An experimental investigation was conducted to study the effectiveness of Synthetic Vision Systems (SVS) flight displays as a means of eliminating Low Visibility Loss of Control (LVLOC) and Controlled Flight Into Terrain (CFIT) accidents by low time general aviation (GA) pilots. A series of basic maneuvers were performed by 18 subject pilots during transition from Visual Meteorological Conditions (VMC) to Instrument Meteorological Conditions (IMC), with continued flight into IMC, employing a fixed-based flight simulator. A total of three display concepts were employed for this evaluation. One display concept, referred to as the Attitude Indicator (AI) replicated instrumentation common in today's General Aviation (GA) aircraft. The second display concept, referred to as the Electronic Attitude Indicator (EAI), featured an enlarged attitude indicator that was more representative of a glass display that also included advanced flight symbology, such as a velocity vector. The third concept, referred to as the SVS display, was identical to the EAI except that computer-generated terrain imagery replaced the conventional blue-sky/brown-ground of the EAI. Pilot performance parameters, pilot control inputs and physiological data were recorded for post-test analysis. Situation awareness (SA) and qualitative pilot comments were obtained through questionnaires and free-form interviews administered immediately after the experimental session. Initial pilot performance data were obtained by instructor pilot observations. Physiological data (skin temperature, heart rate, and muscle flexure) were also recorded. Preliminary results indicate that far less errors were committed when using the EAI and SVS displays than when using conventional instruments. The specific data example examined in this report illustrates the benefit from SVS displays to avoid massive loss of SA conditions. All pilots acknowledged the enhanced situation awareness provided by the SVS display concept. Levels of pilot stress appear to be correlated with skin temperature measurements.

Glaab, Louis J.↗
NASA NTRS2004

Impact of Operating Context on the Use of Structure in Air Traffic Controller Cognitive Processes

This paper investigates the influence of structure on air traffic controllers cognitive processes in the TRACON, En Route, and Oceanic environments. Radar data and voice command analyses were conducted to support hypotheses generated through observations and interviews conducted at the various facilities. Three general types of structure-based abstractions (standard flows, groupings, and critical points) have been identified as being used in each context, though the details of their application varied in accordance with the constraints of the particular operational environment. Projection emerged as a key cognitive process aided by the structure-based abstractions, and there appears to be a significant difference between how time-based versus spatial-based projection is performed by controllers. It is recommended that consideration be given to the value provided by the structure-based abstractions to the controller as well as to maintain consistency between the type (time or spatial) of information support provided to the controller.

Davison, Hayley J.↗
NASA NTRS2004

Use of Structure as a Basis for Abstraction in Air Traffic Control

The safety and efficiency of the air traffic control domain is highly dependent on the capabilities and limitations of its human controllers. Past research has indicated that structure provided by the airspace and procedures could aid in simplifying the controllers cognitive tasks. In this paper, observations, interviews, voice command data analyses, and radar analyses were conducted at the Boston Terminal Route Control (TRACON) facility to determine if there was evidence of controllers using structure to simplify their cognitive processes. The data suggest that controllers do use structure-based abstractions to simplify their cognitive processes, particularly the projection task. How structure simplifies the projection task and the implications of understanding the benefits structure provides to the projection task was discussed.

Davison, Hayley J.↗
NASA NTRS2004

Concurrent Engineering for the Management of Research and Development

The Management of Research and Development (R&D) is facing the challenges of reducing time from R&D to customer, reducing the cost of R&D, having higher accountability for results (improved quality), and increasing focus on customers. Concurrent engineering (CE) has shown great success in the automotive and technology industries resulting in significant decreases in cycle time, reduction of total cost, and increases in quality and reliability. This philosophy of concurrency can have similar implications or benefits for the management of R&D organizations. Since most studies on the application of CE have been performed in manufacturing environments, research into the benefits of CE into other environments is needed. This paper presents research conducted at the NASA Glenn Research Center (GRC) investigating the application of CE in the management of an R&D organization. In particular the paper emphasizes possible barriers and enhancers that this environment presents to the successful implementation of CE. Preliminary results and recommendations are based on a series of interviews and subsequent surveys, from which data has been gathered and analyzed as part of the GRC's Continuous Improvement Process.

DelRosario, Ruben↗
NASA NTRS2004

Modeling Forest Understory Fires in an Eastern Amazonian Landscape

Forest understory fires are an increasingly important cause of forest impoverishment in Ammonia, but little is known of the landscape characteristics and climatic phenomena that determine their occurrence. We developed empirical functions relating the occurrence of understory fires to landscape features near Paragominas, a 35- yr-old ranching and logging center in eastern Ammonia. An historical sequence of maps of forest understory fire was created based on field interviews With local farmers and Landsat TM images. Several landscape features that might explain spatial variations in the occurrence of understory fires were also mapped and co-registered for each of the sample dates, including: forest fragment size and shape, forest impoverishment through logging and understory fires, source of ignition (settlements and charcoal pits), roads, forest edges, and others. The spatial relationship between forest understory fire and each landscape characteristic was tested by regression analyses. Fire probability models were then developed for various combinations of landscape characteristics. The analyses were conducted separately for years of the El Nino Southern Oscillation (ENSO), which are associated with severe drought in eastern Amazonia, and non-ENS0 years. Most (91 %) of the forest area that burned during the 10-yr sequence caught fire during ENSO years, when severe drought may have increased both forest flammability and the escape of agricultural management fires. Forest understory fires were associated with forest edges, as reported in previous studies from Ammonia. But the strongest predictor of forest fire was the percentage of the forest fragment that had been previously logged or burned. Forest fragment size, distance to charcoal pits, distance to agricultural settlement, proximity to forest edge, and distance to roads were also correlated with forest understory fire. Logistic regression models using information on fragment degradation and distance to ignition sources accurately predicted the location of lss than 80% of the forest fires observed during the ENSO event of 1997- 1998. In this Amazon landscape, forest understory fire is a complex function of several variables that influence both the flammability and ignition exposure of the forest.

Alencar, A. A. C.↗
NASA NTRS2004

Effects of Meteorological Conditions on Reactions to Noise Exposure

More than 80,000 residents' responses to transportation noise at different times of year provide the best, but imprecise, statistical estimates of the effects of season and meteorological conditions on community response to noise. Annoyance with noise is found to be slightly statistically significantly higher in the summer than in the winter in a seven-year study in the Netherlands. Analyses of 41 other surveys drawn from diverse countries, climates, and times of year find noise annoyance is increased by temperature, and may be increased by more sunshine, less precipitation, and reduced wind speeds. Meteorological conditions on the day of the interview or the immediately preceding days do not appear to have any more effect on reactions than do the conditions over the immediately preceding weeks or months.

Shepherd, Kevin P.↗
NASA NTRS2003

Using Simulations to Investigate Decision Making in Airline Operations

This paper examines a range of methods to collect data for the investigation of decision-making in airline Operations Control Centres (OCCs). A study was conducted of 52 controllers in five OCCs of both domestic and international airlines in the Asia-Pacific region. A range of methods was used including: surveys, interviews, observations, simulations, and think-aloud protocol. The paper compares and evaluates the suitability of these techniques for gathering data and provides recommendations on the application of simulations. Keywords Data Collection, Decision-Making, Research Methods, Simulation, Think-Aloud Protocol.

Bruce, Peter J.↗