Results for “Defense programs” — Page 56

NASA NTRS2011

Lunar Surface Systems Supportability Technology Development Roadmap

The Lunar Surface Systems Supportability Technology Development Roadmap is a guide for developing the technologies needed to enable the supportable, sustainable, and affordable exploration of the Moon and other destinations beyond Earth. Supportability is defined in terms of space maintenance, repair, and related logistics. This report considers the supportability lessons learned from NASA and the Department of Defense. Lunar Outpost supportability needs are summarized, and a supportability technology strategy is established to make the transition from high logistics dependence to logistics independence. This strategy will enable flight crews to act effectively to respond to problems and exploit opportunities in an environment of extreme resource scarcity and isolation. The supportability roadmap defines the general technology selection criteria. Technologies are organized into three categories: diagnostics, test, and verification; maintenance and repair; and scavenge and recycle. Furthermore, "embedded technologies" and "process technologies" are used to designate distinct technology types with different development cycles. The roadmap examines the current technology readiness level and lays out a four-phase incremental development schedule with selection decision gates. The supportability technology roadmap is intended to develop technologies with the widest possible capability and utility while minimizing the impact on crew time and training and remaining within the time and cost constraints of the program.

Oeftering, Richard C.↗

NASA NTRS2013

Human Exploration of Near-Earth Asteroids

A major goal for NASA's human spaceflight program is to send astronauts to near-Earth asteroids (NEA) in the coming decades. Missions to NEAs would undoubtedly provide a great deal of technical and engineering data on spacecraft operations for future human space exploration while conducting in-depth scientific examinations of these primitive objects. However, before sending human explorers to NEAs, robotic investigations of these bodies would be required to maximize operational efficiency and reduce mission risk. These precursor missions to NEAs would fill crucial strategic knowledge gaps concerning their physical characteristics that are relevant for human exploration of these relatively unknown destinations. Dr. Paul Abell discussed some of the physical characteristics of NEOs that will be relevant for EVA considerations, reviewed the current data from previous NEA missions (e.g., Near-Earth Asteroid Rendezvous (NEAR) Shoemaker and Hayabusa), and discussed why future robotic and human missions to NEAs are important from space exploration and planetary defense perspectives.

Abell, Paul↗

NASA NTRS2013

Human Exploration of Near-Earth Asteroids

A major goal for NASA's human spaceflight program is to send astronauts to near-Earth asteroids (NEA) in the coming decades. Missions to NEAs would undoubtedly provide a great deal of technical and engineering data on spacecraft operations for future human space exploration while conducting in-depth scientific examinations of these primitive objects. However, before sending human explorers to NEAs, robotic investigations of these bodies would be required to maximize operational efficiency and reduce mission risk. These precursor missions to NEAs would fill crucial strategic knowledge gaps concerning their physical characteristics that are relevant for human exploration of these relatively unknown destinations. Dr. Paul Abell discussed some of the physical characteristics of NEOs that will be relevant for EVA considerations, reviewed the current data from previous NEA missions (e.g., Near-Earth Asteroid Rendezvous (NEAR) Shoemaker and Hayabusa), and discussed why future robotic and human missions to NEAs are important from space exploration and planetary defense perspectives.

Abell, Paul↗

NASA NTRS1996

Monolithic Microwave Integrated Circuit (MMIC) Phased Array Demonstrated With ACTS

Monolithic Microwave Integrated Circuit (MMIC) arrays developed by the NASA Lewis Research Center and the Air Force Rome Laboratory were demonstrated in aeronautical terminals and in mobile or fixed Earth terminals linked with NASA's Advanced Communications Technology Satellite (ACTS). Four K/Ka-band experimental arrays were demonstrated between May 1994 and May 1995. Each array had GaAs MMIC devices at each radiating element for electronic beam steering and distributed power amplification. The 30-GHz transmit array used in uplinks to ACTS was developed by Lewis and Texas Instruments. The three 20-GHz receive arrays used in downlinks from ACTS were developed in cooperation with the Air Force Rome Laboratory, taking advantage of existing Air Force integrated-circuit, active-phased-array development contracts with the Boeing Company and Lockheed Martin Corporation. Four demonstrations, each related to an application of high interest to both commercial and Department of Defense organizations, were conducted. The location, type of link, and the data rate achieved for each of the applications is shown. In one demonstration-- an aeronautical terminal experiment called AERO-X--a duplex voice link between an aeronautical terminal on the Lewis Learjet and ACTS was achieved. Two others demonstrated duplex voice links (and in one case, interactive video links as well) between ACTS and an Army high-mobility, multipurpose wheeled vehicle (HMMWV, or "humvee"). In the fourth demonstration, the array was on a fixed mount and was electronically steered toward ACTS. Lewis served as project manager for all demonstrations and as overall system integrator. Lewis engineers developed the array system including a controller for open-loop tracking of ACTS during flight and HMMWV motion, as well as a laptop data display and recording system used in all demonstrations. The Jet Propulsion Laboratory supported the AERO-X program, providing elements of the ACTS Mobile Terminal. The successful performance of experimental, proof-of-concept MMIC K/Ka-band arrays developed with U.S. industry in field demonstrations with ACTS indicates that high density MMIC integration at 20 and 30 GHz is indeed feasible. The successful development and demonstration of the MMIC array systems was possible only because of significant intergovernmental and Government/industry cooperation and the high level of teamwork within Lewis. The results provide a strong incentive for continuing the focused development of MMIC-array technology for satellite communications applications, with emphasis on packaging and cost issues, and for continuing the planning and conducting of other appropriate demonstrations or experiments of phased-array technology with ACTS. Given the present pressures on reducing funding for research and development in Government and industry, the extent to which this can be continued in a cooperative manner will determine whether MMIC array technology will make the transition from the proof-of-concept level to the operational system level.

Source record↗

DOE OSTI2025

Species‐Specific Epigenetic Signature Associates With Heat Stress Tolerance in the Perennial Tree Species Populus

Epigenetic regulation in annual plants is recognized as a key component of recurring stress acclimation and adaptation, but reports on perennial tree species are limited. In this study, two contrasting tree species, Populus trichocarpa and Populus deltoides, and an F1 hybrid cross between them showed species-specific epigenetic and physiological responses to heat stress (42°C) following priming (35°C). By analyzing whole-genome methylation, transcriptomics, proteomics, metabolomics, and photosynthesis parameters, we found that P. deltoides expresses specific epigenetic signatures in response to heat, resulting in improved photosynthetic efficiency compared to P. trichocarpa. Conversely, P. trichocarpa displayed stress signaling and defense mechanisms that could not sustain a net assimilation rate despite maintaining higher gas exchange. Heat stress following priming in hybrid plants increased transcript levels of thermotolerance-related transcription factors, such as SPL12. Selected regions in the promoter of SPL12 showed differential methylation between direct heat stress and priming followed by heat stress. As a result, upregulation of downstream genes and associated increases in protein and metabolite abundance for stress adaptation were exhibited. Consequently, hybrid plants showed enhanced photosynthesis and gas exchange rates, a trait lacking in P. trichocarpa. These results imply that priming may not be universally effective in enhancing plant performance under stress, particularly in perennial tree species. However, priming can acclimate the perennial tree species P. deltoides to withstand elevated temperature stress better. Our study has demonstrated that priming-based stress adaptation is species-specific but can be attained through crossbreeding, indicating its potential use in breeding programs.

DNA methylation↗

NASA NTRSDate not supplied

LEIA: An Investigation of Radiation Risks to Biology at the Lunar South Pole

Radiation and reduced gravity pose biological risks to crewed deep space exploration. At the cellular level, radiation damage can be amplified by reduced gravity. Empirical evidence on cellular responses to beyond low Earth orbit (BLEO) environments is imperative to develop effective countermeasures for crew health and in-space biomanufacturing. The Lunar Explorer Instrument for Space Biology Applications (LEIA) project is developing an instrument suite to be delivered to the south polar region of the Moon by the Commercial Lunar Payload Services (CLPS) program. This presentation will provide an overview of the LEIA hardware, experiments, and mission timeline. The LEIA instruments include the BioSensor, the ARES charged particle detector, and the Mini-FND. The BioSensor is an autonomous light emitting diode (LED)-based spectrophotometer and microfluidic incubator. The BioSensor activates yeast cultures and can measure cell growth, metabolic activity, and carotenoid production. The ARES is a Timepix-based charged particle radiation detector that measures dose, dose rate, and linear energy transfer spectra. The Mini-FND is a fast neutron detector that measures albedo neutron flux and energy spectra. Combined, these instruments will be used for yeast genetics experiments to quantify growth, metabolism, and synthetic biology-enabled production of human nutrients, while taking real time measurements of biologically relevant radiation exposure on the lunar surface. These data will be used to test the importance of selected DNA damage repair and reactive oxygen species defense pathways in mitigating cellular damage from lunar surface radiation.

Yeast↗

NASA NTRSDate not supplied

LEIA: An Investigation of Radiation Risks to Biology at the Lunar South Pole

Radiation and reduced gravity pose biological risks to crewed deep space exploration. At the cellular level, radiation damage can be amplified by reduced gravity. Empirical evidence on cellular responses to beyond low Earth orbit (BLEO) environments is imperative to develop effective countermeasures for crew health and in-space biomanufacturing. The Lunar Explorer Instrument for Space Biology Applications (LEIA) project is developing an instrument suite to be delivered to the south polar region of the Moon by the Commercial Lunar Payload Services (CLPS) program. This presentation will provide an overview of the LEIA hardware, experiments, and mission timeline. The LEIA instruments include the BioSensor, the ARES charged particle detector, and the Mini-FND. The BioSensor is an autonomous light emitting diode (LED)-based spectrophotometer and microfluidic incubator. The BioSensor activates yeast cultures and can measure cell growth, metabolic activity, and carotenoid production. The ARES is a Timepix-based charged particle radiation detector that measures dose, dose rate, and linear energy transfer spectra. The Mini-FND is a fast neutron detector that measures albedo neutron flux and energy spectra. Combined, these instruments will be used for yeast genetics experiments to quantify growth, metabolism, and synthetic biology-enabled production of human nutrients, while taking real time measurements of biologically relevant radiation exposure on the lunar surface. These data will be used to test the importance of selected DNA damage repair and reactive oxygen species defense pathways in mitigating cellular damage from lunar surface radiation.

Yeast↗

DOE OSTI2024

Simulations of stand-off runaway electron beam termination by tungsten particulates for tokamak disruption mitigation

Abstract Stand-off runaway electron termination by injected tungsten particulates offers a plausible option in the toolbox of disruption mitigation. Tungsten is an attractive material choice for this application due to large electron stopping power and high melting point. To assess the feasibility of this scheme, we simulate runaway collisions with tungsten particulates using the MCNP program for incident runaway energies ranging from 1 to 10 MeV. We assess runaway termination from energetics and collisional kinematics perspectives. Energetically, the simulations show that 99% of runaway beam energy is removed by tungsten particulates on a timescale of 4–9 µ s. Kinematically, the simulations show that 99% of runaways are terminated by absorption or backscattering on a timescale of 3–4 µ s. By either metric, the runaway beam is effectively terminated before the onset of particulate melting. Furthermore, the simulations show that secondary radiation emission by tungsten particulates does not significantly impact the runaway termination efficacy of this scheme. Secondary radiation is emitted at lower particle energies than the incident runaways and with a broad angular distribution such that the majority of secondary electrons emitted will not experience efficient runaway re-acceleration. Overall, the stand-off runaway termination scheme is a promising concept as a last line of defense against runaway damage in ITER, SPARC, and other future burning-plasma tokamaks.

70 PLASMA PHYSICS AND FUSION TECHNOLOGY↗

NASA NTRS2016

Decision Analysis Methods Used to Make Appropriate Investments in Human Exploration Capabilities and Technologies

NASA is transforming human spaceflight. The Agency is shifting from an exploration-based program with human activities in low Earth orbit (LEO) and targeted robotic missions in deep space to a more sustainable and integrated pioneering approach. Through pioneering, NASA seeks to address national goals to develop the capacity for people to work, learn, operate, live, and thrive safely beyond Earth for extended periods of time. However, pioneering space involves daunting technical challenges of transportation, maintaining health, and enabling crew productivity for long durations in remote, hostile, and alien environments. Prudent investments in capability and technology developments, based on mission need, are critical for enabling a campaign of human exploration missions. There are a wide variety of capabilities and technologies that could enable these missions, so it is a major challenge for NASA's Human Exploration and Operations Mission Directorate (HEOMD) to make knowledgeable portfolio decisions. It is critical for this pioneering initiative that these investment decisions are informed with a prioritization process that is robust and defensible. It is NASA's role to invest in targeted technologies and capabilities that would enable exploration missions even though specific requirements have not been identified. To inform these investments decisions, NASA's HEOMD has supported a variety of analysis activities that prioritize capabilities and technologies. These activities are often based on input from subject matter experts within the NASA community who understand the technical challenges of enabling human exploration missions. This paper will review a variety of processes and methods that NASA has used to prioritize and rank capabilities and technologies applicable to human space exploration. The paper will show the similarities in the various processes and showcase instances were customer specified priorities force modifications to the process. Specifically, this paper will describe the processes that the NASA Langley Research Center (LaRC) Technology Assessment and Integration Team (TAIT) has used for several years and how those processes have been customized to meet customer needs while staying robust and defensible. This paper will show how HEOMD uses these analyses results to assist with making informed portfolio investment decisions. The paper will also highlight which human exploration capabilities and technologies typically rank high regardless of the specific design reference mission. The paper will conclude by describing future capability and technology ranking activities that will continue o leverage subject matter experts (SME) input while also incorporating more model-based analysis.

Williams-Byrd, Julie↗

NASA NTRS2016

A Roadmap to Interstellar Flight

In the nearly 60 years of spaceflight we have accomplished wonderful feats of exploration that have shown the incredible spirit of the human drive to explore and understand our universe. Yet in those 60 years we have barely left our solar system with the Voyager 1 spacecraft launched in 1977 finally leaving the solar system after 37 years of flight at a speed of 17 km/s or less than 0.006% the speed of light. As remarkable as this is we will never reach even the nearest stars with our current propulsion technology in even 10 millennium. We have to radically rethink our strategy or give up our dreams of reaching the stars, or wait for technology that does not currently exist. While we all dream of human spaceflight to the stars in a way romanticized in books and movies, it is not within our power to do so, nor it is clear that this is the path we should choose. We posit a technological path forward, that while not simple, it is within our technological reach. We propose a roadmap to a program that will lead to sending relativistic probes to the nearest stars and will open up a vast array of possibilities of flight both within our solar system and far beyond. Spacecraft from gram level complete spacecraft on a wafer ("wafersats") that reach more than _ c and reach the nearest star in 20 years to spacecraft with masses more than 105 kg (100 tons) that can reach speeds of greater than 1000 km/s. These systems can be propelled to speeds currently unimaginable with existing propulsion technologies. To do so requires a fundamental change in our thinking of both propulsion and in many cases what a spacecraft is. In addition to larger spacecraft, some capable of transporting humans, we consider functional spacecraft on a wafer, including integrated optical communications, imaging systems, photon thrusters, power and sensors combined with directed energy propulsion. The costs can be amortized over a very large number of missions beyond relativistic spacecraft as such planetary defense, beamed energy for distant spacecraft, sending power back to Earth, stand-off composition analysis of solar system targets, long range laser communications, SETI searches and even terra forming. The human factor of exploring the nearest stars and exo-planets would be a profound voyage for humanity, one whose non-scientific implications would be enormous. It is time to begin this inevitable journey far beyond our home.

Interstellar Flight↗

NASA NTRS2019

A Roadmap to Interstellar Flight

In the nearly 60 years of spaceflight we have accomplished wonderful feats of exploration that have shown the incredible spirit of the human drive to explore and understand our universe. Yet in those 60 years we have barely left our solar system with the Voyager 1 spacecraft launched in 1977 finally leaving the solar system after 37 years of flight at a speed of 17 km/s or less than 0.006% the speed of light. As remarkable as this, to reach even the nearest stars with our current propulsion technology will take 100 millennium. We have to radically rethink our strategy or give up our dreams of reaching the stars, or wait for technology that does not currently exist. While we all dream of human spaceflight to the stars in a way romanticized in books and movies, it is not within our power to do so, nor it is clear that this is the path we should choose. We posit a path forward, that while not simple, it is within our technological reach. We propose a roadmap to a program that will lead to sending relativistic probes to the nearest stars and will open up a vast array of possibilities of flight both within our solar system and far beyond. Spacecraft from gram level complete spacecraft on a wafer (“wafersats”) that reach more than ¼ c and reach the nearest star in 20 years to spacecraft with masses more than 105 kg (100 tons) that can reach speeds of greater than 1000 km/s. These systems can be propelled to speeds currently unimaginable with existing propulsion technologies. To do so requires a fundamental change in our thinking of both propulsion and in many cases what a spacecraft is. In addition to larger spacecraft, some capable of transporting humans, we consider functional spacecraft on a wafer, including integrated optical communications, imaging systems, photon thrusters, power and sensors combined with directed energy propulsion. The costs can be amortized over a very large number of missions beyond relativistic spacecraft as such planetary defense, beamed energy for distant spacecraft, sending power back to Earth, stand-off composition analysis of solar system targets, long range laser communications, SETI searches and even terra forming. The human factor of exploring the nearest stars and exo-planets would be a profound voyage for humanity, one whose non-scientific implications would be enormous. It is time to begin this inevitable journey far beyond our home.

Lubin, Philip↗

DOE OSTI2018

A safety and licensing roadmap to identify the research and development gaps of commercial molten salt reactors

Molten salt reactors (MSRs) both inherently and through good design possess highly desirable safety attributes. Successful commercial deployment of MSRs is heavily dependent on establishing their safety characteristics in a well-coordinated licensing requirements program. The approach outlined is based on adapting the MSR licensing process to the current LWR–based NRC process that exists today, which has been the traditional approach used by new technologies such as the Pebble Bed Reactor licensing application, the Clinch River Breeder Reactor licensing application, and more recently the NuScale licensing application. NRC has recognized some of the unique passively safe aspects of advanced non-LWR reactors and has introduced an advanced reactor strategic plan which will address policy issues that need to be addressed to accommodate advanced reactor concepts within the existing regulatory framework. Examples of some of these policy issues are the use of functional containment, the use of mechanistic source terms, and more reliance on performance-based and risk-informed regulatory processes, such as the Licensing Modernization Project, which emphasizes the use of risk-informed processes to select licensing basis events, safety categorization of SSC, and well-defined defense-in-depth systems. Applying performance-based, risk-informed regulatory processes is, consequently, vital to substantially decreasing the cost, time, and uncertainty of commercial MSR reactor licensing while providing for the health and safety of the public and protecting the environment. This document is intended to provide a roadmap for the MSR licensing and safety activities necessary to provide a success path to commercialization.

22 GENERAL STUDIES OF NUCLEAR REACTORS↗

DOE OSTI2018

Permeability and Direct Shear Test Determinations of Barnwell Core in Support of UNESE

A critical component of the Underground Nuclear Explosion Signatures Experiment (UNESE) program is a realistic understanding of the post-detonation processes and changes in the environment that produce observable physical and radio-chemical signatures. Rock and fracture properties are essential parameters for any UNESE test bed. In response to the need for accurate modeling scenarios of these observations, an experimental program to determine the permeability and direct shear fracture properties of Barnwell core was developed. Room temperature gas permeability measurements of Barnwell core dried at 50degC yield permeability ranging from 6.24E-02 Darcys to 6.98E-08 Darcys. Friction angles from the direct shear tests vary from 28.1deg to 44.4deg for residual shear strength and average 47.9deg for peak shear strength. Cohesion averaged 3.2 psi and 13.3 psi for residual and peak shear strength values respectively. The work presented herein is the initial determination of an ongoing broader material characterization effort.

45 MILITARY TECHNOLOGY, WEAPONRY, AND NATIONAL DEF↗

DOE OSTI2018

New Los Alamos space instrument goes for a spin

Scientists and engineers at Los Alamos National Laboratory are using a unique centrifuge facility to evaluate a flight-ready telemetry system for evaluating a nuclear weapons test missile launch. "The telemetry unit was designed and manufactured by Los Alamos' Intelligence and Space Research Division," said Telemetry Program Manager Myles Fitzgerald. "Telemetry is a data stream of information on temperature, acceleration, vibration, strain, all the conditions a system encounters during a test flight." Because a test missile flight ultimately ends with the test system completely destroyed, telemetry data from the flight must be collected by receiving stations along the flight path. "The purpose of the centrifuge test is to subject the electronics to a high gravitational load (G-load) that's representative of what the system will experience when re-entering the Earth's atmosphere," said weapons test engineer Alex Cusick.

45 MILITARY TECHNOLOGY, WEAPONRY, AND NATIONAL DEF↗

DOE OSTI2018

New Los Alamos space instrument goes for a spin

Scientists and engineers at Los Alamos National Laboratory are using a unique centrifuge facility to evaluate a flight-ready telemetry system for evaluating a nuclear weapons test missile launch. "The telemetry unit was designed and manufactured by Los Alamos' Intelligence and Space Research Division," said Telemetry Program Manager Myles Fitzgerald. "Telemetry is a data stream of information on temperature, acceleration, vibration, strain, all the conditions a system encounters during a test flight." Because a test missile flight ultimately ends with the test system completely destroyed, telemetry data from the flight must be collected by receiving stations along the flight path. "The purpose of the centrifuge test is to subject the electronics to a high gravitational load (G-load) that's representative of what the system will experience when re-entering the Earth's atmosphere," said weapons test engineer Alex Cusick.

45 MILITARY TECHNOLOGY, WEAPONRY, AND NATIONAL DEF↗

DOE OSTI2019

Ensuring Future Qualified Employees through Workforce Development Initiatives - 19183

UCOR, an AECOM-led partnership with Jacobs, manages the cleanup of the 2,200-acre East Tennessee Technology Park for its client, the U.S. Department of Energy (DOE), in Oak Ridge, Tennessee. The site was contaminated with radioactive, hazardous and industrial wastes generated by more than 40 years of national defense and energy missions. While successfully conducting its cleanup responsibilities, DoE's Oak Ridge Office of Environmental Management and UCOR are strongly committed to developing the current and future workforce through the application of multiple partnering opportunities and the use of innovative learning techniques that are adaptive to different generations of learners. The goal is to maintain a highly-skilled workforce for cleanup activities while establishing bridges for the development and placement of our future workforce. The training and professional development of the UCOR workforce is provided by multiple sources, including UCOR in-house training, trade unions, regional higher educational institutions and regional technical schools. In concert with these partners, UCOR is working to maintain and expand the existing talent base, enhance safety, improve processes, and resolve challenges through aggressive and well-coordinated initiatives designed to develop the future workforce. While UCOR's efforts are primarily focused on the cleanup of DOE facilities, its workforce development programs can also benefit the commercial nuclear power industry - both in ongoing plant operations and in decommissioning aging plants as they come to the end of their useful life. UCOR's Workforce Development Program is built on four distinct pillars: - Higher Education; - Community Colleges; - Apprenticeship Readiness Program; - K-12 STEM Program. (authors)

96 KNOWLEDGE MANAGEMENT AND PRESERVATION↗

DOE OSTI2024

Analyzing the Inflation Reduction Act and the Bipartisan Infrastructure Law for Their Effects on Nuclear Cost Data

Decarbonizing to meet aggressive climate change mitigation targets requires energy transition within all sectors. In the industrial sector, emissions will need to decrease by 65–90% by 2050 to avert global warming greater than 1.5°C (IPCC 2022). The Inflation Reduction Act (IRA), Bipartisan Infrastructure Law (BIL), and Defense Production Act (DPA) have clean energy requirements and provide financial incentives to accelerate the use of clean energy technologies in the industrial sector. It is important to note that IRA is the most extensive action ever taken by Congress and the U.S. government to combat climate change (US CBO 2021, 2022). The energy system provisions comprise most of the estimated climate and energy support. A better understanding of those provisions in the above mentioned acts and laws is crucial to assessing their impact on the equivalent energy costs to the power plant owners (impact on net revenue in $/MWh) across different energy technologies, market deployment potential offered to different energy technologies applications, and energy system research modeling. The purpose of the report is to shed light on IRA and BIL provisions with particular attention to impacts on the nuclear industry. The report also seeks to understand potential equivalent energy cost savings for nuclear energy technologies from other laws and programs in conjunction with IRA, BIL, loan program guarantees, and DPA. The report reviews recent legislation on energy policy and translates that policy to impacts on equivalent nuclear costs for the purpose of modeling policy in energy scenarios.

11 NUCLEAR FUEL CYCLE AND FUEL MATERIALS↗

DOE OSTI2019

Performance of the Chemical Facility Anti-Terrorism Standards Help Desk

The Chemical Facility Anti-Terrorism Standards (CFATS) Help Desk, managed by the Oak Ridge National Laboratory (ORNL), provides user assistance using a multi-tiered structure in support of the U.S. Department of Homeland Security (DHS) CFATS program. The CFATS Help Desk consists of a Call Service Center (CSC), managed by ORNL, and a group of ORNL Subject Matter Experts (SMEs). The CSC, operated by an ORNL subcontractor, resolves front-line issues (called “Tier 1”) or escalates more technical issues (called “Tier 2”) to the ORNL SMEs. Issues resolvable only by DHS (called “Tier 3”) are escalated to DHS. The CFATS Help Desk has captured and reported on usage data since 2007 and has implemented measures to improve user experience. This paper describes how the CFATS Help Desk provides support and how usage statistics are presented.

45 MILITARY TECHNOLOGY, WEAPONRY, AND NATIONAL DEF↗