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Is Structured Agile an Oxymoron? Tales from Implementing and Executing Agile in a US Government Environment

To paraphrase a famous quote, "No plan survives contact with the reality." Software (SW) development is often a classic example of this: whatever the plan was for a particular development, it often does not survive contact with technical realities, budget realities, program realities and schedule realities. Traditionally, SW development has followed a waterfall methodology with requirements being rigorously specified before the design, which was completed before the coding and unit testing started, which were in turn finished before validation and verification started. This model of SW engineering derives much from the HW engineering of large systems, and has been the standard methodology used in US government software acquisitions and systems for decades, with highly variable results. US Government SW requirements are built around Waterfall concepts, which assume that the plan will survive contact with reality, or at least that modifications to the plan are relatively small, and relatively few.Because of the inefficiencies and difficulties inherent in Waterfall, the commercial SW world started using a different SW development methodology called Agile more than 20 years ago. Agile believes that a plan should evolve and learn rapidly in response to the realities encountered. At its core, there are a few key elements of Agile:- A small team of people which is highly flexible and adaptive. The team collaborates and interoperates through sophisticated development architectures and release environments- An iterative, incremental development and release approach which is based upon the concept that knowledge comes from experience within the team, and that the team makes decisions based upon what it knows- A team culture which prizes transparency, inspection and adaptation. These values are necessary so that the team experience and decision making is transparent and responsive to the realities encountered during development and testingSo, how to use Agile in a US Government environment? GMSEC (Goddard Mission Services Evolution Center) develops satellite ground system software for NASA and other US Government agencies. The SW developed by the team contains a large code base of many applications used within satellite mission operations centers. It spans the full gamut of SW development types: from SW which is in a classic maintenance and sustainment mode, to new developments with a fairly well understood scope and approach, to new developments whose scope and approach are quite unclear and which require significant research and prototyping. Team members move between all of these different types of SW development. Waterfall was inadequate to the programmatic and technical needs of the team, as well as the various types of SW development being done. The software plan was not surviving contact with the technical and programmatic realities experienced by the team. To address this, the team started a small pilot project in 2016 to test the use of Agile within a small subset of the team for a new web services application. In early 2018, the use of Agile was expanded to the whole team and all the software, but we had to fulfill the NASA SW development requirements. And we needed to do this while still remaining true to the key Agile elements of transparency, inspection and adaption. In order to do this, the team worked very closely with the Software Process Improvement (SPI) team at NASA Goddard, as well as NASA engineering manageme

Beech, Theresa W.↗

Antiproton Trapping for Advanced Space Propulsion Applications

The Summary of Research parallels the Statement of Work (Appendix I) submitted with the proposal, and funded effective Feb. 1, 1997 for one year. A proposal was submitted to CERN in October, 1996 to carry out an experiment on the synthesis and study of fundamental properties of atomic antihydrogen. Since confined atomic antihydrogen is potentially the most powerful and elegant source of propulsion energy known, its confinement and properties are of great interest to the space propulsion community. Appendix II includes an article published in the technical magazine Compressed Air, June 1997, which describes CERN antiproton facilities, and ATHENA. During the period of this grant, Prof. Michael Holzscheiter served as spokesman for ATHENA and, in collaboration with Prof. Gerald Smith, worked on the development of the antiproton confinement trap, which is an important part of the ATHENA experiment. Appendix III includes a progress report submitted to CERN on March 12, 1997 concerning development of the ATHENA detector. Section 4.1 reviews technical responsibilities within the ATHENA collaboration, including the Antiproton System, headed by Prof. Holzscheiter. The collaboration was advised (see Appendix IV) on June 13, 1997 that the CERN Research Board had approved ATHENA for operation at the new Antiproton Decelerator (AD), presently under construction. First antiproton beams are expected to be delivered to experiments in about one year. Progress toward assembly of the ATHENA detector and initial testing expected in 1999 has been excellent. Appendix V includes a copy of the minutes of the most recently documented collaboration meeting held at CERN of October 24, 1997, which provides more information on development of systems, including the antiproton trapping apparatus. On February 10, 1998 Prof. Smith gave a 3 hour lecture on the Physics of Antimatter, as part of the Physics for the Third Millennium Lecture Series held at MSFC. Included in Appendix VI are notes and graphs presented on the ATHENA experiment. Portable antiproton trap has been under development. The goal is to store and transport antiprotons from a production site, such as Fermilab near Chicago, to a distant site, such as Huntsville, AL, thus demonstrating the portability of antiprotons.

Smith, Gerald A.↗

Pathways to Carbon Neutrality 2050 in Malaysia and Kuala Lumpur

Malaysia has recently set an ambitious target of achieving carbon neutrality as early as 2050. To accomplish this, the country will need to strategically reduce its emissions across all sectors. In 2020, Malaysia emitted approximately 368 MtCO2e, with the largest sources of emissions including electricity (36% of total emissions), transportation (17%), and industry (15%)1. We find that the greatest reductions in emissions can therefore come from decarbonizing power generation and electrifying end-use sectors. Digitalization, smart technologies, and improved energy efficiency will significantly reduce economy-wide energy consumption. By leveraging efficient technologies, both Malaysia and Kuala Lumpur can address the challenges posed by rapid urbanization and climate change. Digitalization is a broad category that includes a variety of measures; for example, the wide adoption of high-efficiency appliances and lighting or improved building energy codes in the buildings sector. Similarly, technological improvements can advance industrial energy efficiency, and for transportation, smart technologies cover a shift from private to public transportation and the greater use of electric vehicles. While renewable energy (RE) will play a crucial role in decarbonization, achieving carbon neutrality in certain sectors will be difficult without emerging technologies like carbon capture and storage (CCS) and innovative fuel sources such as hydrogen. In order for Malaysia to rely on CCS as a mitigation option, early investment and incentives to the private sector will be critical. This holds for the use of hydrogen as well: investing in the necessary technology, infrastructure, and human capital will allow Malaysia to position itself as an innovator in the region and leverage these advanced technologies as a key part of its climate strategy. Another possible carbon removal option other than CCS would be a land-use sink; however, given that Malaysia is still developing and may deforest in the near-term, this report does not focus on the mitigation potential of land-use change. With its innovative and bold climate plans, Kuala Lumpur is primed to be a leader in regional climate change efforts. Kuala Lumpur is also engaged in several international collaborations to ensure sustainable city development such as the C40 network and the ASEAN Smart Cities Partnership. As such, the city will play a critical role in contributing to Malaysia’s overall climate goals and as a policy trendsetter through ambitious, scalable plans. One key factor in these emissions reductions is that Kuala Lumpur has full control over its building guidelines, allowing for ambitious policies resulting in significant emissions reductions. However, in other sectors, Kuala Lumpur has less direct control over regulations; for example, power generation and integration of RE are largely in the hands of the Malaysian government. With limited and primarily light industry, Kuala Lumpur’s contributions to emissions reductions here are curbed. And, while Kuala Lumpur has control over local transportation policies like increasing access to and quality of public transportation, broad shifts in transportation will stem from national-level policies. As such, multi-level governance is an integral component of Malaysia’s climate strategy and coordination between local and national governments will be essential in reducing emissions and achieving other climate goals. This report addresses these and other key challenges and opportunities Malaysia faces on the road to carbon neutrality.

29 ENERGY PLANNING, POLICY, AND ECONOMY↗

The North Alabama Lightning Mapping Array: Recent Results and Future Prospects

The North Alabama Lightning Mapping Array became operational in November 2001 as a principal component of a severe weather test bed to infuse new science and technologies into the short-term forecasting of severe and hazardous weather and the warning decision-making process. The LMA project is a collaboration among NASA scientists, National Weather Service (NWS) weather forecast offices (WFOs), emergency managers, and other partners. The time rate-of-change of storm characteristics and life-cycle trending are accomplished in real-time through the second generation Lightning Imaging Sensor Data Applications Display (LISDAD II) system, initially developed in T997 through a collaboration among NASA/MSFC, MIT/Lincoln Lab and the Melbourne, FL WFO. LISDAD II is now a distributed decision support system with a JAVA-based display application that allows anyone, anywhere to track individual storm histories within the Tennessee Valley region of the southeastern U.S. Since the inauguration of the LMA there has been an abundance of severe weather. During 23-24 November 2001, a major tornado outbreak was monitored by LMA in its first data acquisition effort (36 tornadoes in Alabama). Since that time the LMA has collected a vast amount of data on hailstorms and damaging wind events, non-tornadic supercells, and ordinary non-severe thunderstorms. In this paper we provide an overview of LMA observations and discuss future prospects for improving the short-term forecasting of convective weather.

Goodman, S. J.↗

Los Angeles Urban Development Utilizing Nasa Earth Observations to Evaluate the Impact of Tree Coverage on Urban Heat Mitigation

In recent decades, Los Angeles, California has experienced an increase in summer temperatures that has intensified the urban heat island effect. The expansion of developed areas has contributed significantly to this phenomenon by trapping and reradiating heat, posing dangerous health risks to residents. To mitigate this problem, organizations including City Plants and the L.A.’s Office of City Forest Management have implemented initiatives to promote urban greening and tree planting, which help cool down vulnerable communities. In collaboration with these partners, NASA DEVELOP has undertaken a study to investigate the role of trees in urban environments and their effectiveness in reducing local urban heat islands.

Leyla Namazie↗

Decision and Control of Complex Systems – A Data-Drive Framework

During the project period, we have collaborated with other team members and developed novel algorithms for novelty detection, continual learning, and graph learning algorithms for dynamic systems. The results are documented in publications and meeting notes. Moreover, we leverage virtual collaboration tools (such as Basecamp, Microsoft Teams and Zoom) for technical exchanges. Our research on novelty detection was published at AAAI 2022 and Lecture Notes in Artificial Intelligence, Springer Nature. The newly developed algorithms were successfully applied to realistic cases, including thermal data from buildings at Pacific Northwest National Lab and microelectronic data provided by GlobalFoundries. Multiple publications have been produced from this project, in collaboration with other team members. Three PhD students were supported in this project to conduct their research.

42 ENGINEERING↗

Large Scale Experiments on Spacecraft Fire Safety

Full scale fire testing complemented by computer modelling has provided significant know how about the risk, prevention and suppression of fire in terrestrial systems (cars, ships, planes, buildings, mines, and tunnels). In comparison, no such testing has been carried out for manned spacecraft due to the complexity, cost and risk associated with operating a long duration fire safety experiment of a relevant size in microgravity. Therefore, there is currently a gap in knowledge of fire behaviour in spacecraft. The entire body of low-gravity fire research has either been conducted in short duration ground-based microgravity facilities or has been limited to very small fuel samples. Still, the work conducted to date has shown that fire behaviour in low-gravity is very different from that in normal-gravity, with differences observed for flammability limits, ignition delay, flame spread behaviour, flame colour and flame structure. As a result, the prediction of the behaviour of fires in reduced gravity is at present not validated. To address this gap in knowledge, a collaborative international project, Spacecraft Fire Safety, has been established with its cornerstone being the development of an experiment (Fire Safety 1) to be conducted on an ISS resupply vehicle, such as the Automated Transfer Vehicle (ATV) or Orbital Cygnus after it leaves the ISS and before it enters the atmosphere. A computer modelling effort will complement the experimental effort. Although the experiment will need to meet rigorous safety requirements to ensure the carrier vehicle does not sustain damage, the absence of a crew removes the need for strict containment of combustion products. This will facilitate the possibility of examining fire behaviour on a scale that is relevant to spacecraft fire safety and will provide unique data for fire model validation. This unprecedented opportunity will expand the understanding of the fundamentals of fire behaviour in spacecraft. The experiment is being developed by an international topical team that is collaboratively defining the experiment requirements and performing supporting analysis, experimentation and technology development. This paper presents the objectives, status and concept of this project.

Urban, David L.↗

Large Scale Experiments on Spacecraft Fire Safety

Full scale fire testing complemented by computer modelling has provided significant knowhow about the risk, prevention and suppression of fire in terrestrial systems (cars, ships, planes, buildings, mines, and tunnels). In comparison, no such testing has been carried out for manned spacecraft due to the complexity, cost and risk associated with operating a long duration fire safety experiment of a relevant size in microgravity. Therefore, there is currently a gap in knowledge of fire behaviour in spacecraft. The entire body of low-gravity fire research has either been conducted in short duration ground-based microgravity facilities or has been limited to very small fuel samples. Still, the work conducted to date has shown that fire behaviour in low-gravity is very different from that in normal gravity, with differences observed for flammability limits, ignition delay, flame spread behaviour, flame colour and flame structure. As a result, the prediction of the behaviour of fires in reduced gravity is at present not validated. To address this gap in knowledge, a collaborative international project, Spacecraft Fire Safety, has been established with its cornerstone being the development of an experiment (Fire Safety 1) to be conducted on an ISS resupply vehicle, such as the Automated Transfer Vehicle (ATV) or Orbital Cygnus after it leaves the ISS and before it enters the atmosphere. A computer modelling effort will complement the experimental effort. Although the experiment will need to meet rigorous safety requirements to ensure the carrier vehicle does not sustain damage, the absence of a crew removes the need for strict containment of combustion products. This will facilitate the possibility of examining fire behaviour on a scale that is relevant to spacecraft fire safety and will provide unique data for fire model validation. This unprecedented opportunity will expand the understanding of the fundamentals of fire behaviour in spacecraft. The experiment is being developed by an international topical team that is collaboratively defining the experiment requirements and performing supporting analysis, experimentation and technology development. This paper presents the objectives, status and concept of this project.

Urban, David↗

Markov Process to Evaluate the Value Proposition of a Risk-Informed Predictive Maintenance Strategy

To achieve high-capacity factors, the nuclear fleet has relied on labor-intensive and time-consuming operation and preventive maintenance programs for plant systems. Manually performed inspection, calibration, testing, and maintenance of plant assets at periodic frequencies, along with time-based replacement of assets irrespective of condition, have resulted in a costly, labor-centric business model. Fortunately, there are technologies that can eliminate unnecessary preventive maintenance activities by deploying risk-informed predictive maintenance, enabling the transition to a technology-centric business model. The technology-centric business model will enable plants to optimize and automate maintenance activities, leading to cost reductions since labor is a rising cost and technology is a declining cost. The implementation of scalable technologies and methodologies across plant systems and across the nuclear fleet is critical for successful deployment of a risk-informed predictive maintenance strategy at commercial nuclear power plants. The work presented in the report is being developed as part of a collaborative research effort between Idaho National Laboratory and Public Service Enterprise Group Nuclear, LLC. This report describes the technical basis using the Markov Process to evaluate the value proposition for the risk-informed predictive maintenance strategy for the circulating water system. The plant process data from the Salem nuclear plant’s circulating water system is utilized to develop a Markov chain risk models and formulation to estimate the loss and gain in revenue based on plant availability. The outcomes presented in this report provides the technical basis for extensive quantitative evaluation of a scalable risk-informed predictive maintenance strategy as part of future research.

46 INSTRUMENTATION RELATED TO NUCLEAR SCIENCE AND ↗

Simulation to Flight Test for a UAV Controls Testbed

The NASA Flying Controls Testbed (FLiC) is a relatively small and inexpensive unmanned aerial vehicle developed specifically to test highly experimental flight control approaches. The most recent version of the FLiC is configured with 16 independent aileron segments, supports the implementation of C-coded experimental controllers, and is capable of fully autonomous flight from takeoff roll to landing, including flight test maneuvers. The test vehicle is basically a modified Army target drone, AN/FQM-117B, developed as part of a collaboration between the Aviation Applied Technology Directorate (AATD) at Fort Eustis, Virginia and NASA Langley Research Center. Several vehicles have been constructed and collectively have flown over 600 successful test flights, including a fully autonomous demonstration at the Association of Unmanned Vehicle Systems International (AUVSI) UAV Demo 2005. Simulations based on wind tunnel data are being used to further develop advanced controllers for implementation and flight test.

Motter, Mark A.↗

Introducing NOODLES: Collaborative Visualization in a Flavorful Package

We introduce NOODLES, a lightweight collaborative visualization and analysis protocol. NOODLES was developed to enable new scientific workflows while enhancing existing pipelines. Using a technology-minimal approach to strengthen applicability, this protocol allows researchers to tie disparate software together as well as making domain specific visualizations accessible across various platforms and form factors. In this talk we discuss background, challenges, and gaps in the current tool landscape that lead to the development of the protocol. We then describe the design of the protocol and present several use cases to demonstrate the efficacy of NOODLES in addressing complex visualization challenges and how it co-exists with existing tools. We conclude by outlining in-progress work and potential avenues for future development within the NOODLES framework.

collaborative analysis↗

A Collaboration Website for Muon Catalyzed Fusion and Muon Beam Production

This research initiative establishes a dynamic online platform geared towards supporting the burgeoning Muon Catalyzed Fusion collaboration, focusing on the concurrent development of particle accelerators and transport beamlines for muon beams. The central feature of this endeavor is the creation of a multifaceted website comprising both public facing and private sections to cater to diverse user needs. The public segment is meticulously designed to serve as an educational hub, featuring information pages targeted at the general public alongside private pages exclusively accessible to collaboration members. These pages will host an array of multimedia elements, ranging from images and text animations to video lectures, covering an extensive spectrum of topics integral to the science of Muon Catalyzed Fusion. Encompassing areas such as Acceleration, Applications, Instrumentation, Beamline Design, and beam dynamics design codes, the educational content aims to make complex scientific concepts more accessible to a broader audience. Ensuring seamless accessibility across various devices and operating systems, the website incorporates integration with collaborative tools such as Google Docs for document collaboration, GitHub for code repository management, and WordPress for blogging with interactive commenting features. The bifurcation between public and private sections is a strategic approach to maintaining transparency while safeguarding proprietary research and works in progress. The public pages are strategically crafted to disseminate information, showcasing the latest endeavors and achievements within the NK Labs collaboration, including lectures, published papers, and regular blog posts open to public comments. On the other hand, the private section provides collaboration members with a secure space to share unpublished or nonpublic research, fostering collaborative efforts through integrated Google Docs and Python Plotty for shared graphing work. In essence, this ambitious project endeavors to bridge the gap between complex scientific knowledge and public understanding, enhance collaboration among researchers, and serve as a dynamic and inclusive platform for sharing and advancing the state-of-the-art in Muon Catalyzed Fusion and Accelerators.

72 PHYSICS OF ELEMENTARY PARTICLES AND FIELDS↗

Development of a Silicon Drift Detector Array: An X-Ray Fluorescence Spectrometer for Remote Surface Mapping

Over the past three years NASA Marshall Space Flight Center has been collaborating with Brookhaven National Laboratory to develop a modular Silicon Drift Detector (SDD) X-Ray Spectrometer (XRS) intended for fine surface mapping of the light elements of the moon. The value of fluorescence spectrometry for surface element mapping is underlined by the fact that the technique has recently been employed by three lunar orbiter missions; Kaguya, Chandrayaan-1, and Chang e. The SDD-XRS instrument we have been developing can operate at a low energy threshold (i.e. is capable of detecting Carbon), comparable energy resolution to Kaguya (<150 eV at 5.9 keV) and an order of magnitude lower power requirement, making much higher sensitivities possible. Furthermore, the intrinsic radiation resistance of the SDD makes it useful even in radiation-harsh environments such as that of Jupiter and its surrounding moons.

Gaskin, Jessica A.↗

Investigations into Gravitational Wave Emission from Compact Body Inspiral into Massive Black Holes

In contrast to year 1 (when much of the activity associated with this grant focused upon developing our group at MIT), year 2 was a period of very focused attention on research problems. We made significant progress developing relativistic waveforms for the extreme mass ratio inspiral problem; we have pushed forward a formalism our group developed for mapping the spacetimes of massive compact objects; and, in collaboration with the Caltech group, we began to develop a framework for addressing issues in LISA data analysis for extreme mass ratio systems.

Hughes, Scott A.↗

Scalable Technologies Achieving Risk-Informed Condition-Based Predictive Maintenance Enhancing the Economic Performance of Operating Nuclear Power Plants

The primary objective of the research presented in this report is to develop scalable technologies that are deployable across plant assets and across the nuclear fleet to achieve risk-informed predictive maintenance (PdM) strategies at commercial nuclear power plants (NPPs). Over the years, the nuclear fleet has relied on labor-intensive and time-consuming preventive maintenance (PM) programs, driving up operation and maintenance (O&M) costs to achieve high capacity factors. A well-constructed risk-informed PdM approach for an identified plant asset has been developed in this research, taking advantage of advancements in data analytics, machine learning (ML), artificial intelligence (AI), physics-informed modeling, and visualization. These technologies would allow commercial NPPs to reliably transition from current labor-intensive PM programs to a technology driven PdM program, eliminating unnecessary O&M costs. The work presented in the report is being developed as part of a collaborative research effort between Idaho National Laboratory and Public Service Enterprise Group Nuclear, LLC. This report (1) reflects the results of work by LWRS Program researchers with PSEG, Nuclear LLC-owned Salem and Hope Creek Nuclear Power Plants; (2) presents utilization of circulating water system (CWS) heterogeneous data and fault modes from both the Salem and Hope Creek nuclear power plant sites to develop salient fault signatures associated with each fault mode; (3) describes the integration of component-level predictive models into a robust system-level model enabled by the federated-transfer learning; (4) describes the development of physics-informed model of circulating water pump and motor; (5) develops a scalable risk and economic model; and (6) outlines the development of a user-centric visualization application. The outcomes presented in this report lays the foundation and provides a much-needed technical basis to focus on explainability and trustworthiness of ML and AI-based technologies, as part of future research.

46 INSTRUMENTATION RELATED TO NUCLEAR SCIENCE AND ↗

Satellite-Based Solar Forecasting Including Maintenance of Computer and Storage Equipment at CSU/CIRA (CRADA Final Report)

The Cooperative Institute for Research in the Atmosphere (CIRA) at Colorado State University (CSU) proposes to continue its research partnership with the NREL in Golden, CO. The partnership resonates with the goals outlined in a Memorandum of Understanding between the Department of Energy and the Department of Commerce (with the National Oceanic and Atmospheric Administration (NOAA)) signed in 2011. This CRADA will sustain the research partnership and provide an avenue and resources for ongoing collaborations, including the maintenance of NREL-furnished computer and storage equipment at CSU/CIRA. There is no formal exchange of funds in this CRADA; support above and beyond the in-kind items outlined in this document will come on a best-effort basis and/or in association with formal sponsored-research enabled collaborations. The research conducted under this CRADA continues to work toward enabling and improving short-term solar energy forecasting as developed under previous CIRA/CSU and NREL collaborations, with specific focus on point-based (e.g., solar farm) forecasting on the 1-3 hour timeframe. Under the best-effort actions during the CRADA period, technical maintenance of CIRA's existing satellite-based solar forecasting algorithm ("CIRACast"; Miller et al., 2017) was continued to maintain operability with evolving datasets. These efforts benefit the public by maintaining national capability for point solar forecasting using geostationary observation platforms, and laying the groundwork for future technical improvements as opportunities arise.

14 SOLAR ENERGY↗

A Preliminary Study of Peer-to-Peer Human-Robot Interaction

The Peer-to-Peer Human-Robot Interaction (P2P-HRI) project is developing techniques to improve task coordination and collaboration between human and robot partners. Our work is motivated by the need to develop effective human-robot teams for space mission operations. A central element of our approach is creating dialogue and interaction tools that enable humans and robots to flexibly support one another. In order to understand how this approach can influence task performance, we recently conducted a series of tests simulating a lunar construction task with a human-robot team. In this paper, we describe the tests performed, discuss our initial results, and analyze the effect of intervention on task performance.

Fong, Terrence↗

Hybridized Agile Software Development of Flight Control Team Tools for International Space Station's Payload Operations Integration Center

Ground systems operations at the National Aeronautics and Space Administration's (NASA) Payload Operations and Integration Center (POIC) at Marshall Space Flight Center (MSFC) recently increased via a High Operations Tempo (HOT) initiative, in order to support more science activities with a fourth crew member on the International Space Station (ISS). The Flight Control Team's (FCT) need to support this increasing pace of payload science operations was the impetus for creating a series of new tools. While their need was clear, the full scope and user experience for each tool was not as well-understood, thus establishing a fixed set of initial requirements was not feasible. A hybridized Agile Software Development (ASD) paradigm was created to take advantage of this uncertainty, plan for it, permit the exploration of novel concepts, and also facilitate a rapid and flexible response to inevitably changing requirements. The POIC's hybridized ASD approach places preeminent focus on providing customer value through the delivery of high quality, customer-focused solutions in short timeframes. This has been successfully achieved through creating unprecedented modes of cooperation and collaboration between operations and software development teams, frequent user evaluations of the software with well-defined feedback mechanisms, increased human factors involvement, and a dedication to successful outcomes by the whole of the POIC. Since space science operations and software development are not typically so closely linked, this paper discusses an approach that offers an optimal way to provide an increased return on investment and a faster time-to-completion than traditional software development paradigms, while aiming at delivering high quality products and customer-driven value.

Albers, Cerese M.↗