Engineering Papers⌕ Search

SEARCH · Engineering Papers

Results for “quality management”

Search indexed NASA NTRS and DOE OSTI research on propulsion, heat transfer, battery materials and energy systems. Follow report and document links to the original sources.

Quote a phrase for an exact phrase match. Source license links do not imply unrestricted reuse.

At least 73 records · Page 4
All sourcesNASA NTRSDOE OSTI
NASA NTRS1994

Method for optimizing resource allocation in a government organization

The managers in Federal agencies are challenged to control the extensive activities in government and still provide high-quality products and services to the American taxpayers. Considering today's complex social and economic environment and the $3.8 billion daily cost of operating the Federal Government, it is evident that there is a need to develop decision-making tools for accurate resource allocation and total quality management. The goal of this thesis is to provide a methodical process that will aid managers in Federal Government to make budgetary decisions based on the cost of services, the agency's objectives, and the customers' perception of the agency's product. A general resource allocation procedure was developed in this study that can be applied to any government organization. A government organization, hereafter the 'organization,' is assumed to be a multidivision enterprise. This procedure was applied to a small organization for the proof of the concept. This organization is the Technical Services Directorate (TSD) at the NASA Lewis Research Center in Cleveland, Ohio. As part of the procedure, a nonlinear programming model was developed to account for the resources of the organization, the outputs produced by the organization, the decision-maker's views, and the customers' satisfaction with the organization. The information on the resources of the organization was acquired from current budget levels of the organization and the human resources assigned to the divisions. The outputs of the organization were defined and measured by identifying metrics that assess the outputs, the most challenging task in this study. The decision-maker's views are represented in the model as weights assigned to the various outputs and were quantified by using the analytic hierarchy process. The customer's opinions regarding the outputs of the organization were collected through questionnaires that were designed for each division individually. Following the philosophy of total quality management, information on customers' satisfaction is presented in the model as the quality of output. The model is a nonlinear one whose objective is to maximize customers' satisfaction such that the total cost of operation does not exceed the organization's budget. This model represents a structured approach or policy mechanism, at the agency level, to make capital investment decisions based on the priorities of the agency and the quality of outputs. This procedure applied to TSD resulted in a resources allocation scheme that was reasonable and acceptable to the decision-makers and, as expected, dependent on the assumptions and accuracy of the data used in the model.

Afarin, James↗
NASA NTRSDate not supplied

What Is the OPP Approach to the Next Generation of Laboratory Requirements

Planetary Protection Quality Management System NASA’s Office of Planetary Protection uses a quality-based process evaluation approach to verify planetary protection bioburden compliance over a project’s life cycle. The verification strategy shifts from a comparative direct assay approach validating hardware bioburden at a “moment in time,” to one that implements a continual quality assurance demonstration of the analytical process via established data requirements, laboratory operational, and management parameters throughout the mission’s entire assembly process. Laboratory quality-based systems and management strategies are standardized and implemented across government and industry. A standardized laboratory quality system approach increases transparency throughout the project’s life cycle and aligns planetary protection analytical approaches with government and industry practices to support both NASA and commercial endeavors. Strategies include the implementation of a laboratory quality management structure that documents and routinely validates parameters critical to experimental design and data collection, provides data quality assessment parameters, and ultimately validates that the collected data is of sufficient quality and quantity to meet the specified technical goals. Planetary protection can draw on these practices to provide a systematic process-based quality approach to support planetary protection validation and compliance requirements. Quality approaches including data quality objectives, method performance, data acceptance criteria and the associated laboratory quality management system are presented to provide an overview and framework for a planetary protection laboratory quality management system.

Amy Baker↗
NASA NTRS1991

George M. Low Trophy: NASA's quality and excellence award

NASA's major goal is the preservation of America's position as a leader in the aerospace industry. To maintain that status, it is crucial that the products and services we depend upon from NASA contractors, subcontractors, and suppliers meet the highest quality standards to ensure the space program's success. The George M. Low Trophy: NASA's Quality and Excellence Award is the result of NASA's desire to encourage continuous improvement and Total Quality Management (TQM) in the aerospace industry and is awarded to members of NASA's contractor community that have demonstrated sustained excellence, customer orientation, and outstanding achievements in a Total Quality Management (TQM) environment. The purpose in presenting this award is to increase public awareness of the importance of quality and productivity to the nation's aerospace industry and the nation's leadership position overall; encourage domestic business to continuously pursue efforts that enhance quality and increase productivity which will strengthen the nation's competitiveness in the international arena; and provide a forum for sharing the successful techniques and strategies used by applicants with other American organizations. Awards to Rockwell International and Marotta Scientific Controls, Inc. are announced and discussed.

Source record↗
NASA NTRS1996

Reinvention/reengineering of business and technical processes

The changing marketplace as evidenced by global competition is requiring American organizations to rethink, regroup, and redesign their processes. The umbrella of total quality management (TQM) includes many quality methods, techniques, tools, and approaches. There is no right way for every situation or circumstance. Adaptability and experimentation of several tools is necessary. Process management when properly applied can lead to continuous quality improvements. But some processes simply need to be discarded and new ones developed. This reengineering often results in vertical compression and job redesign and restructuring. Work activities must be designed around processes, not processes around work activities. Reengineering and process management do not stand alone--they support each other. Senior executive leadership and empowerment of workers at all organizational levels is vital for both short-term and long-term success.

Olsen, Eugene A.↗
NASA NTRS1994

Increases in Efficiency and Enhancements to the Mars Observer Non-stored Commanding Process

The Mars Observer team was, until the untimely loss of the spacecraft on August 21, 1993, performing flight operations with greater efficiency and speed than any previous JPL mission of its size. This level of through-put was made possible by a Mission Operations System which was composed of skilled personnel using sophisticated sequencing and commanding tools. During cruise flight operations, however, it was realized by the project that this commanding level was not going to be sufficient to support the activities planned for the mapping operations. The project had committed to providing the science instrument principle investigators with a much higher level of commanding during mapping. Thus, the project began taking steps to enhance the capabilities of the flight team. One mechanism used by project management was a tool available from Total Quality Management (TQM). This tool is known as a Process Action Team (PAT). The Mars Observer PAT was tasked to increase the capacity of the flight team's non-stored commanding process by fifty percent with no increase in staffing and a minimal increase in risk. The outcome of this effort was to, in fact, increase the capacity by a factor of 2.5 rather than the desired fifty percent and actually reduce risk. The majority of these improvements came from the automation of the existing command process. The results required very few changes to the existing mission operations system. Rather, the PAT was able to take advantage of automation capabilities inherent in the existing system and make changes to the existing flight team procedures. This paper will describe in detail the enhancements recommended by the PAT for the non-stored command generation process on Mars Observer. This will be contrasted with the process used by the flight team prior to implementation of these improvements. Finally, there will be a discussion of the applicability of the techniques devised by the PAT for enhancement of the non-stored command process to present and future projects.

Process↗
NASA NTRS1993

Mission Operations and Command Assurance: Automating an Operations TQM Task

Mission Operations and Command Assurance (MO&CA) is a Total Quality Management (TQM) task on JPL projects to instill quality into mission operations. The mission operations environment is inherently risky because each decision made is potentially mission critical. The flight operations environment generally requires operators to make rapid critical decisions and solve problems based on limited information, while closely following standard procedures. MO&CA's primary goal is to help improve the operational reliability and reduce risk of projects during flight. To achieve this goal, automation of the MO&CA task is required. MO&CA specifically embodies the TQM principle of continuous process improvement (CPI) in which processes are continually examined and analyzed for opportunities for improvement. The second way in which MO&CA implements CPI on JPL projects is on new projects or upgrades to existing projects.

mission↗
NASA NTRS2018

Mobile Device Application for Monitoring Cyanobacteria Harmful Algal Blooms Using Sentinel-3 Satellite Ocean and Land Colour Instruments

Cyanobacterial harmful algal blooms (cyanoHAB) cause human and ecological health problems in lakes worldwide. The timely distribution of satellite-derived cyanoHAB data is necessary for adaptive water quality management and for targeted deployment of water quality monitoring resources. Software platforms that permit timely, useful, and cost-effective delivery of information from satellites are required to help managers respond to cyanoHABs. The Cyanobacteria Assessment Network (CyAN) mobile device application (app) uses data from the European Space Agency Copernicus Sentinel-3 satellite Ocean and Land Colour Instrument (OLCI) in near real-time to make initial water quality assessments and quickly alert managers to potential problems and emerging threats related to cyanobacteria. App functionality and satellite data were validated with 25 state health advisories issued in 2017. The CyAN app provides water quality managers with a user-friendly platform that reduces the complexities associated with accessing satellite data to allow fast, efficient, initial assessments across lakes.

Harmful Algal Bloom↗
NASA NTRS1997

STARDUST: Discovery's InterStellar Dust and Cometary Sample Return Mission

The STARDUST Discovery mission will collect samples of cometary and interstellar dust and return them to Earth. The Jet Propulsion Laboratory provides project management with Lockheed Martin Astronautics as the spacecraft industrial partner. STARDUST management is aggressively pursuing cost control through the use of Total Quality Management principles, specifically operating in a Project Engineering and Integration Team that

STARDUST↗
NASA NTRSDate not supplied

Unveiling Urban Pollution Patterns from a Bird’s-Eye View

Low-earth orbiting satellites have been observing the global distribution of nitrogen dioxide (NO2) since the 1990s and these observations have been used to identify pollution source regions, temporal trends, and links to health effects and community disparities. However, historically, space-based NO2 observations have been coarse in spatial and temporal resolution resulting in challenges in data interpretation and product validation; therefore, NASA developed airborne capabilities and measurements strategies to observe ultraviolet-visible (UV-VIS) trace gases at high temporal and spatial resolutions to unveiling never before seen spatiotemporal patterns over major urban hubs during recent air quality field studies. In this talk, Dr. Judd will share the story of these field studies with datasets collected from NASA’s airborne spectrometers, GeoTASO and GCAS, and how they integrate in with other space- and ground-based instrumentation to illustrate the conceptual model of air quality episodes in coastal urban environments, contribute to satellite validation and regional chemical transport model evaluation. These imagers have the capability to observe UV-VIS absorbing species, typically NO2 and HCHO, at spatial resolutions as fine as 250 m when observing from the upper-troposphere. Flight strategies allowed for the collection of repeated raster samples over urban areas multiple times per flight day in cities like Chicago, Los Angeles, and New York City, capturing never before seen pictures of the diurnal evolution of emissions, chemistry, and meteorology associated with NO2 heterogeneity. These airborne efforts help local air quality management better understand their air quality challenges as well as benefit the larger air quality community in preparation for geostationary air quality observations and the development of the global air quality observing system.

Laura Judd↗
NASA NTRS1993

Mission Operations and Command Assurance: Flight Operations Quality Improvements

Mission Operations and Command Assurance (MO&CA) is a Total Quality Management (TQM) task on JPL projects to instill quality in flight mission operations. From a system engineering view, MO&CA facilitates communication and problem-solving among flight teams and provides continuous process improvement to reduce risk in mission operations by addressing human factors. The MO&CA task has evolved from participating as a member of the spacecraft team to an independent team reporting directly to project management and providing system level assurance. JPL flight projects have benefited significantly from MO&CA's effort to contain risk and prevent rather than rework errors. MO&CA's ability to provide direct transfer of knowledge allows new projects to benefit from previous and ongoing flight experience.

mission↗
NASA NTRS1991

Increasing productivity through Total Reuse Management (TRM)

Total Reuse Management (TRM) is a new concept currently being promoted by the NASA Langley Software Engineering and Ada Lab (SEAL). It uses concepts similar to those promoted in Total Quality Management (TQM). Both technical and management personnel are continually encouraged to think in terms of reuse. Reuse is not something that is aimed for after a product is completed, but rather it is built into the product from inception through development. Lowering software development costs, reducing risk, and increasing code reliability are the more prominent goals of TRM. Procedures and methods used to adopt and apply TRM are described. Reuse is frequently thought of as only being applicable to code. However, reuse can apply to all products and all phases of the software life cycle. These products include management and quality assurance plans, designs, and testing procedures. Specific examples of successfully reused products are given and future goals are discussed.

Schuler, M. P.↗
NASA NTRS1994

Increases in efficiency and enhancements to the Mars Observer non-stored commanding process

The Mars Observer team was, until the untimely loss of the spacecraft on August 21, 1993, performing flight operations with greater efficiency and speed than any previous JPL mission of its size. This level of through-put was made possible by a mission operations system which was composed of skilled personnel using sophisticated sequencing and commanding tools. During cruise flight operations, however, it was realized by the project that this commanding level was not going to be sufficient to support the activities planned for mapping operations. The project had committed to providing the science instrument principle investigators with a much higher level of commanding during mapping. Thus, the project began taking steps to enhance the capabilities of the flight team. One mechanism used by project management was a tool available from total quality management (TQM). This tool is known as a process action team (PAT). The Mars Observer PAT was tasked to increase the capacity of the flight team's nonstored commanding process by fifty percent with no increase in staffing and a minimal increase in risk. The outcome of this effort was, in fact, to increase the capacity by a factor of 2.5 rather than the desired fifty percent and actually reduce risk. The majority of these improvements came from the automation of the existing command process. These results required very few changes to the existing mission operations system. Rather, the PAT was able to take advantage of automation capabilities inherent in the existing system and make changes to the existing flight team procedures.

Brooks, Robert N., Jr.↗
NASA NTRS1993

(abstract) Mission Operations and Control Assurance: Flight Operations Quality Improvements

Mission Operations and Command Assurance (MO&CA), a recent addition to flight operations teams at JPL. provides a system level function to instill quality in mission operations. MO&CA's primary goal at JPL is to help improve the operational reliability for projects during flight. MO&CA tasks include early detection and correction of process design and procedural deficiencies within projects. Early detection and correction are essential during development of operational procedures and training of operational teams. MO&CA's effort focuses directly on reducing the probability of radiating incorrect commands to a spacecraft. Over the last seven years at JPL, MO&CA has become a valuable asset to JPL flight projects. JPL flight projects have benefited significantly from MO&CA's efforts to contain risk and prevent rather than rework errors. MO&CA's ability to provide direct transfer of knowledge allows new projects to benefit directly from previous and ongoing experience. Since MO&CA, like Total Quality Management (TQM), focuses on continuous improvement of processes and elimination of rework, we recommend that this effort be continued on NASA flight projects.

mission operation flight operations error detectio↗
NASA NTRS1993

Mission operations and command assurance: Instilling quality into flight operations

Mission Operations and Command Assurance (MO&CA) is a Total Quality Management (TQM) task on JPL projects to instill quality in flight mission operations. From a system engineering view, MO&CA facilitates communication and problem-solving among flight teams and provides continuous process improvement to reduce the probability of radiating incorrect commands to a spacecraft. The MO&CA task has evolved from participating as a member of the spacecraft team to an independent team reporting directly to flight project management and providing system level assurance. JPL flight projects have benefited significantly from MO&CA's effort to contain risk and prevent rather than rework errors. MO&CA's ability to provide direct transfer of knowledge allows new projects to benefit from previous and ongoing flight experience.

Welz, Linda L.↗
NASA NTRS1994

Mission operations and command assurance: Flight operations quality improvements

Mission Operations and Command Assurance (MO&CA) is a Total Quality Management (TQM) task on JPL projects to instill quality in flight mission operations. From a system engineering view, MO&CA facilitates communication and problem-solving among flight teams and provides continuous solving among flight teams and provides continuous process improvement to reduce risk in mission operations by addressing human factors. The MO&CA task has evolved from participating as a member of the spacecraft team, to an independent team reporting directly to flight project management and providing system level assurance. JPL flight projects have benefited significantly from MO&CA's effort to contain risk and prevent rather than rework errors. MO&CA's ability to provide direct transfer of knowledge allows new projects to benefit from previous and ongoing flight experience.

Welz, Linda L.↗
NASA NTRS1991

Concurrent engineering

The following subject areas are covered: issues (liquid rocket propulsion - current development approach, current certification process, and costs of engineering changes); state of the art (DICE information management system, key government participants, project development strategy, quality management, and numerical propulsion system simulation); needs identified; and proposed program.

Chamis, C. C.↗
NASA NTRS1992

TQM: A bibliography with abstracts

This document is designed to function as a special resource for NASA Langley scientists, engineers, and managers during the introduction and development of total quality management (TQM) practices at the Center. It lists approximately 300 bibliographic citations for articles and reports dealing with various aspects of TQM. Abstracts are also available for the majority of the citations. Citations are organized by broad subject areas, including case studies, customer service, senior management, leadership, communication tools, TQM basics, applications, and implementation. An introduction and indexes provide additional information on arrangement and availability of these materials.

Gottlich, Gretchen L.↗