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At least 649 records · Page 36

Exploratory study on performance measures as indicators of IS effectiveness

The Information Systems Directorate at JSC/NASA has undertaken the reevaluation of its performance measures process and measures. Under the direction of a quality approach it is essential to identify an external perspective of how well an organization is performing. This study was conducted with two major objectives: (1) survey and summarize the academic literature on performance measures as indicators of information systems (IS) effectiveness; and (2) survey organizations for their experience in measuring for IS effectiveness. Four approaches to measuring the effectiveness of IS performance were identified: (1) listen to the customer for the things they need; (2) align with corporate goals; (3) benchmark against well-respected organizations; and (4) ask yourself what critical factors lead to success. The list of known methods for soliciting customer feedback are as follows: (1) executive visit; (2) survey, interview, and focus group; (3) complaints and compliments; and (4) service level agreements. A common set of characteristics that satisfy customers was identified from the literature. The list includes elements such as the following: accuracy, timeliness, relevance, understandability, reliability, and completeness. Future research in this topic area should prove beneficial to determine the metrics for external validity.

Bishop, Peter C.↗

Balancing generality and specificity in component-based reuse

For a component industry to be successful, we must move beyond the current techniques of black box reuse and genericity to a more flexible framework supporting customization of components as well as instantiation and composition of components. Customization of components strikes a balanced between creating dozens of variations of a base component and requiring the overhead of unnecessary features of an 'everything but the kitchen sink' component. We argue that design and instantiation of reusable components have competing criteria - design-for-use strives for generality, design-with-reuse strives for specificity - and that providing mechanisms for each can be complementary rather than antagonistic. In particular, we demonstrate how program slicing techniques can be applied to customization of reusable components.

Eichmann, David A.↗

Polymer infiltration studies

Significant progress has been made during the past three months on the preparation of carbon fiber composites using advanced polymer resins. The results are set forth in recent reports and publications, and will be presented at forthcoming national and international meetings. Current and ongoing research activities reported herein include: powdered tow ribbonizing; unitape from powdered tow; customized towpreg for textiles and ATP; and textile composite research. During the period ahead research will be directed toward further development of the new powder curtain prepregging method and on ways to customize dry powder towpreg for textile and robotic applications in aircraft part fabrication. Studies of multi-tow powder prepregging and ribbon preparation will be initiated in conjunction with continued development of prepregging technology and the various aspects of composite part fabrication using customized towpreg. Also, a major effort during the coming months will be participating in the analysis of the performance of the new solution prepregger.

Marchello, Joseph M.↗

Total quality management: It works for aerospace information services

Today we are in the midst of information and 'total quality' revolutions. At the NASA STI Program's Center for AeroSpace Information (CASI), we are focused on using continuous improvements techniques to enrich today's services and products and to ensure that tomorrow's technology supports the TQM-based improvement of future STI program products and services. The Continuous Improvements Program at CASI is the foundation for Total Quality Management in products and services. The focus is customer-driven; its goal, to identify processes and procedures that can be improved and new technologies that can be integrated with the processes to gain efficiencies, provide effectiveness, and promote customer satisfaction. This Program seeks to establish quality through an iterative defect prevention approach that is based on the incorporation of standards and measurements into the processing cycle. Four projects are described that utilize cross-functional, problem-solving teams for identifying requirements and defining tasks and task standards, management participation, attention to critical processes, and measurable long-term goals. The implementation of these projects provides the customer with measurably improved access to information that is provided through several channels: the NASA STI Database, document requests for microfiche and hardcopy, and the Centralized Help Desk.

Erwin, James↗

Rendezvous, proximity operations and capture quality function deployment report

Rendezvous, Proximity Operations, and Capture (RPOC) is a missions operations area which is extremely important to present and future space initiatives and must be well planned and coordinated. To support this, a study team was formed to identify a specific plan of action using the Quality Function Deployment (QFD) process. This team was composed of members from a wide spectrum of engineering and operations organizations which are involved in the RPOC technology area. The key to this study's success is an understanding of the needs of potential programmatic customers and the technology base available for system implementation. To this end, the study team conducted interviews with a variety of near term and future programmatic customers and technology development sponsors. The QFD activity led to a thorough understanding of the needs of these customers in the RPOC area, as well as the relative importance of these needs.

Lamkin, Stephen L.↗

Flexible control techniques for a lunar base

The fundamental elements found in every terrestrial control system can be employed in all lunar applications. These elements include sensors which measure physical properties, controllers which acquire sensor data and calculate a control response, and actuators which apply the control output to the process. The unique characteristics of the lunar environment will certainly require the development of new control system technology. However, weightlessness, harsh atmospheric conditions, temperature extremes, and radiation hazards will most significantly impact the design of sensors and actuators. The controller and associated control algorithms, which are the most complex element of any control system, can be derived in their entirety from existing technology. Lunar process control applications -- ranging from small-scale research projects to full-scale processing plants -- will benefit greatly from the controller advances being developed today. In particular, new software technology aimed at commercial process monitoring and control applications will almost completely eliminate the need for custom programs and the lengthy development and testing cycle they require. The applicability of existing industrial software to lunar applications has other significant advantages in addition to cost and quality. This software is designed to run on standard hardware platforms and takes advantage of existing LAN and telecommunications technology. Further, in order to exploit the existing commercial market, the software is being designed to be implemented by users of all skill levels -- typically users who are familiar with their process, but not necessarily with software or control theory. This means that specialized technical support personnel will not need to be on-hand, and the associated costs are eliminated. Finally, the latest industrial software designed for the commercial market is extremely flexible, in order to fit the requirements of many types of processing applications with little or no customization. This means that lunar process control projects will not be delayed by unforeseen problems or last minute process modifications. The software will include all of the tools needed to adapt to virtually any changes. In contrast to other space programs which required the development of tremendous amounts of custom software, lunar-based processing facilities will benefit from the use of existing software technology which is being proven in commercial applications on Earth.

Kraus, Thomas W.↗

Smoothed perturbation analysis algorithms for estimating the derivatives of occupancy-related functions in serial queueing networks

The authors present smoothed perturbation analysis (SPA) estimators for the derivative of a number of occupancy-related functions in serial queuing networks with finite buffer spaces. The functions are the average number of customers at a network as seen by an arrival, the probability that a customer is blocked at a particular queue, and the probability that a customer leaves a queue empty. In all three cases, the variable is a parameter of the distribution of service times at one of the queues. The derivative estimators considered are very simple and flexible, and they easily lend themselves to analysis of unbiasedness. Unlike most of the established SPA estimators, the present ones are not based on the computation of hazard rates.

Wardi, Y.↗

Timing in private digital telecommunication networks

For proper operation of today's large digital private networks, high quality synchronization must be achieved. A general telecommunication performance objective is to maintain long-term frequency accuracy of ten parts per trillion at all synchronous digital equipment in the network. Many times, however, this is not achieved in private networks. Low quality clocks, errored transmission facilities, and incorrectly designed synchronization plans are often cause for poor performance. It is shown that properly-designed private networks can operate with long term frequency averages between ten parts per trillion to ten parts per million. These performance levels can adversely impact customer applications. The most demanding applications are digital and voice band data, encrypted voice, facsimile, and video. In a typical private network operating at 0.01 parts per million, the user would experience reduced data throughput, dropped encrypted calls, unreadable facsimile pages, or interrupted video transmission dozens of times per day. The major contribution to poor private network synchronization performance is the interaction of Customer Premises Equipment (CPE) clocks and the network facilities used to distribute timing. The performance of typical CPE clocks and facilities, and their impact on customer applications, are discussed. CPE clock performance issues, along with private network architectural constraints, make synchronization planning extremely difficult. Planning is usually costly and requires specialized expertise.

Abate, J. E.↗

The power of cross-functional teams in driving total quality

Garrett Canada, a Division of Allied-Signal Aerospace Canada, has been a member of the Canadian aerospace industry for 40 years. Although Garrett Canada has always been a profitable division with a solid market share, the changing and turbulent business environment and globalization of the aerospace industry has created new demands and challenges. The marketplace is demanding faster introduction of new products, as well as shorter leadtimes for repairs and spares. It was recognized that reducing cycle times for new products and for ongoing production would not only satisfy our customers, it would also enhance our business performance through reduced inventories, lower past due, and more responsiveness to change. It was evident that drastic function changes were required if we were to maintain our position as a premier aerospace supplier. The challenge was to convert a stable, somewhat slow-paced work environment with strong functional boundaries into a boundaryless world class team functioning in a total quality environment and focused on customer satisfaction. Complete and uncompromised customer satisfaction has become our driving force, with Total Quality being our engine to continuously improve our processes and increase our speed. The way in which this transition has been brought about is the subject of this presentation.

Mcclung, Tim M.↗

PCIPS 2.0: Powerful multiprofile image processing implemented on PCs

Over the years, the processing power of personal computers has steadily increased. Now, 386- and 486-based PC's are fast enough for many image processing applications, and inexpensive enough even for amateur astronomers. PCIPS is an image processing system based on these platforms that was designed to satisfy a broad range of data analysis needs, while requiring minimum hardware and providing maximum expandability. It will run (albeit at a slow pace) even on a 80286 with 640K memory, but will take full advantage of bigger memory and faster CPU's. Because the actual image processing is performed by external modules, the system can be easily upgraded by the user for all sorts of scientific data analysis. PCIPS supports large format lD and 2D images in any numeric type from 8-bit integer to 64-bit floating point. The images can be displayed, overlaid, printed and any part of the data examined via an intuitive graphical user interface that employs buttons, pop-up menus, and a mouse. PCIPS automatically converts images between different types and sizes to satisfy the requirements of various applications. PCIPS features an API that lets users develop custom applications in C or FORTRAN. While doing so, a programmer can concentrate on the actual data processing, because PCIPS assumes responsibility for accessing images and interacting with the user. This also ensures that all applications, even custom ones, have a consistent and user-friendly interface. The API is compatible with factory programming, a metaphor for constructing image processing procedures that will be implemented in future versions of the system. Several application packages were created under PCIPS. The basic package includes elementary arithmetics and statistics, geometric transformations and import/export in various formats (FITS, binary, ASCII, and GIF). The CCD processing package and the spectral analysis package were successfully used to reduce spectra from the Nordic Telescope at La Palma. A photometry package is also available, and other packages are being developed. A multitasking version of PCIPS that utilizes the factory programming concept is currently under development. This version will remain compatible (on the source code level) with existing application packages and custom applications.

Smirnov, O. M.↗

Remote sensing for urban planning

Utility companies are challenged to provide services to a highly dynamic customer base. With factory closures and shifts in employment becoming a routine occurrence, the utility industry must develop new techniques to maintain records and plan for expected growth. BellSouth Telecommunications, the largest of the Bell telephone companies, currently serves over 13 million residences and 2 million commercial customers. Tracking the movement of customers and scheduling the delivery of service are major tasks for BellSouth that require intensive manpower and sophisticated information management techniques. Through NASA's Commercial Remote Sensing Program Office, BellSouth is investigating the utility of remote sensing and geographic information system techniques to forecast residential development. This paper highlights the initial results of this project, which indicate a high correlation between the U.S. Bureau of Census block group statistics and statistics derived from remote sensing data.

Davis, Bruce A.↗

Lyndon B. Johnson Space Center (JSC) proposed dual-use technology investment program in intelligent robots

This paper presents an overview of the proposed Lyndon B. Johnson Space Center (JSC) precompetitive, dual-use technology investment project in robotics. New robotic technology in advanced robots, which can recognize and respond to their environments and to spoken human supervision so as to perform a variety of combined mobility and manipulation tasks in various sectors, is an obejective of this work. In the U.S. economy, such robots offer the benefits of improved global competitiveness in a critical industrial sector; improved productivity by the end users of these robots; a growing robotics industry that produces jobs and profits; lower cost health care delivery with quality improvements; and, as these 'intelligent' robots become acceptable throughout society, an increase in the standard of living for everyone. In space, such robots will provide improved safety, reliability, and productivity as Space Station evolves, and will enable human space exploration (by human/robot teams). The proposed effort consists of partnerships between manufacturers, universities, and JSC to develop working production prototypes of these robots by leveraging current development by both sides. Currently targeted applications are in the manufacturing, health care, services, and construction sectors of the U.S. economy and in the inspection, servicing, maintenance, and repair aspects of space exploration. But the focus is on the generic software architecture and standardized interfaces for custom modules tailored for the various applications allowing end users to customize a robot as PC users customize PC's. Production prototypes would be completed in 5 years under this proposal.

Erikson, Jon D.↗

Accuracy analysis of TDRSS demand forecasts

This paper reviews Space Network (SN) demand forecasting experience over the past 16 years and describes methods used in the forecasts. The paper focuses on the Single Access (SA) service, the most sought-after resource in the Space Network. Of the ten years of actual demand data available, only the last five years (1989 to 1993) were considered predictive due to the extensive impact of the Challenger accident of 1986. NASA's Space Network provides tracking and communications services to user spacecraft such as the Shuttle and the Hubble Space Telescope. Forecasting the customer requirements is essential to planning network resources and to establishing service commitments to future customers. The lead time to procure Tracking and Data Relay Satellites (TDRS's) requires demand forecasts ten years in the future a planning horizon beyond the funding commitments for missions to be supported. The long range forecasts are shown to have had a bias toward underestimation in the 1991 -1992 period. The trend of underestimation can be expected to be replaced by overestimation for a number of years starting with 1998. At that time demand from new missions slated for launch will be larger than the demand from ongoing missions, making the potential for delay the dominant factor. If the new missions appear as scheduled, the forecasts are likely to be moderately underestimated. The SN commitment to meet the negotiated customer's requirements calls for conservatism in the forecasting. Modification of the forecasting procedure to account for a delay bias is, therefore, not advised. Fine tuning the mission model to more accurately reflect the current actual demand is recommended as it may marginally improve the first year forecasting.

Stern, Daniel C.↗

Renaissance architecture for Ground Data Systems

The Mission Operations and Data Systems Directorate (MO&DSD) has embarked on a new approach for developing and operating Ground Data Systems (GDS) for flight mission support. This approach is driven by the goals of minimizing cost and maximizing customer satisfaction. Achievement of these goals is realized through the use of a standard set of capabilities which can be modified to meet specific user needs. This approach, which is called the Renaissance architecture, stresses the engineering of integrated systems, based upon workstation/local area network (LAN)/fileserver technology and reusable hardware and software components called 'building blocks.' These building blocks are integrated with mission specific capabilities to build the GDS for each individual mission. The building block approach is key to the reduction of development costs and schedules. Also, the Renaissance approach allows the integration of GDS functions that were previously provided via separate multi-mission facilities. With the Renaissance architecture, the GDS can be developed by the MO&DSD or all, or part, of the GDS can be operated by the user at their facility. Flexibility in operation configuration allows both selection of a cost-effective operations approach and the capability for customizing operations to user needs. Thus the focus of the MO&DSD is shifted from operating systems that we have built to building systems and, optionally, operations as separate services. Renaissance is actually a continuous process. Both the building blocks and the system architecture will evolve as user needs and technology change. Providing GDS on a per user basis enables this continuous refinement of the development process and product and allows the MO&DSD to remain a customer-focused organization. This paper will present the activities and results of the MO&DSD initial efforts toward the establishment of the Renaissance approach for the development of GDS, with a particular focus on both the technical and process implications posed by Renaissance to the MO&DSD.

Perkins, Dorothy C.↗

NSSDC provides network access to key data via NDADS

The National Space Science Data Center (NSSDC) is making a growing fraction of its most customer-desirable data electronically accessible via both the local and wide area networks. NSSDC is witnessing a great increase in its data dissemination owing to this network accessibility. To provide its customers the best data accessibility, the NSSDC makes data available from a nearline, mass storage system, the NSSDC Data Archive and Dissemination Service (NDADS). The NDADS, the initial version was made available in January 1992, is a customized system of hardware and software that provides users access to the nearline data via ANONYMOUS FTP, an e-mail interface (ARMS), and a C-based software library. In January 1992, the NDADS registered 416 requests for 1,957 files. By December of 1994, NDADS had been populated with 800 gigabytes of electronically accessible data and had registered 1458 requests for 20,887 files. In this report we describe the NDADS system, both hardware and software. Later in the report, we discuss some of the lessons that were learned as a result of operating NDADS, particularly in the area of ingest and dissemination.

Behnke, Jeanne↗

Evaluation of the Sparton tight-tolerance AXBT

Forty-six near-simultaneous pairs of conductivity - temperature - depth (CTD) and Sparton 'tight tolerance' air expendable bathythermograph (AXBT) temperature profiles were obtained in summer 1991 from a location in the Sargasso Sea. The data were analyzed to assess the temperature and depth accuracies of the Sparton AXBTs. The tight-tolerance criterion was not achieved using the manufacturer's equations but may have been achieved using customized equations computed from the CTD data. The temperature data from the customized equations had a one standard deviation error of 0.13 C. A customized elapsed fall time-to-depth conversion equation was found to be z = 1.620t - 2.2384 x 10(exp -4) t(exp 2) + 1.291 x 10(exp -7) t(exp 3), with z the depth in meters and t the elapsed fall time after probe release in seconds. The standard deviation of the depth error was about 5 m; a rule of thumb for estimating maximum bounds on the depth error below 100 m could be expressed as +/-2% of depth or +/- 10 m, whichever is greater. This equation gave greater depth accuracy than either the manufacturer's supplied equation or the navy standard equation.

Boyd, Janice D.↗

Low Earth Orbit satellite traffic simulator

This paper describes a significant tool for Low Earth Orbit (LEO) capacity analysis, needed to support marketing, economic, and design analysis, known as a Satellite Traffic Simulator (STS). LEO satellites typically use multiple beams to help achieve the desired communication capacity, but the traffic demand in these beams in usually not uniform. Simulations of dynamic, average, and peak expected demand per beam is a very critical part of the marketing, economic, and design analysis necessary to field a viable LEO system. An STS is described in this paper which can simulate voice, data and FAX traffic carried by LEO satellite beams and Earth Station Gateways. It is applicable world-wide for any LEO satellite constellations operating over any regions. For aeronautical applications to LEO satellites. the anticipates aeronautical traffic (Erlangs for each hour of the day to be simulated) is prepared for geographically defined 'area targets' (each major operational region for the respective aircraft), and used as input to the STS. The STS was designed by Constellations Communications Inc. (CCI) and E-Systems for usage in Brazil in accordance with an ESCA/INPE Statement Of Work, and developed by Analytical Graphics Inc. (AGI) to execute on top of its Satellite Tool Kit (STK) commercial software. The STS simulates constellations of LEO satellite orbits, with input of traffic intensity (Erlangs) for each hour of the day generated from area targets (such as Brazilian States). accumulated in custom LEO satellite beams, and then accumulated in Earth Station Gateways. The STS is a very general simulator which can accommodate: many forms of orbital element and Walker Constellation input; simple beams or any user defined custom beams; and any location of Gateways. The paper describes some of these features, including Manual Mode dynamic graphical display of communication links, to illustrate which Gateway links are accessible and which links are not, at each 'step' of the satellite orbit. In the two Performance Modes, either Channel capacity or Grade Of Service (GOS) for objects (Satellite beams, Gateways, and an entire satellite) are computed respectively by standard traffic table capacity lookup and blocking probability equations. GOS can be input, with number of channels calculated, or number of channels can be input, with GOS calculated. Also described are some of the STS Test Procedure approach and results. AGI plans to make the STS features available through their normal commercial STK products. E-Systems is a co-developer, tester, and user of the STS. The Test Procedure for the STS was prepared by E-Systems, as an independent tester for CCI, to support the CCI delivery of the STS to ESCA, for their customer INPE.

Hoelzel, John↗

Lyndon B. Johnson Space Center (JSC) proposed dual-use technology investment program in intelligent robotics

This paper presents an overview of the proposed Lyndon B. Johnson Space Center (JSC) precompetitive, dual-use technology investment project in robotics. New robotic technology in advanced robots, which can recognize and respond to their environments and to spoken human supervision so as to perform a variety of combined mobility and manipulation tasks in various sectors, is an objective of this work. In the U.S. economy, such robots offer the benefits of improved global competitiveness in a critical industrial sector; improved productivity by the end users of these robots; a growing robotics industry that produces jobs and profits; lower cost health care delivery with quality improvements; and, as these 'intelligent' robots become acceptable throughout society, an increase in the standard of living for everyone. In space, such robots will provide improved safety, reliability, and productivity as Space Station evolves, and will enable human space exploration (by human/robot teams). The proposed effort consists of partnerships between manufacturers, universities, and JSC to develop working production prototypes of these robots by leveraging current development by both sides. Currently targeted applications are in the manufacturing, health care, services, and construction sectors of the U.S. economy and in the inspection, servicing, maintenance, and repair aspects of space exploration. But the focus is on the generic software architecture and standardized interfaces for custom modules tailored for the various applications allowing end users to customize a robot as PC users customize PC's. Production prototypes would be completed in 5 years under this proposal.

Erickson, Jon D.↗