DOE OSTI2010
Idaho National Laboratory is the Department of Energy’s (DOE) lead lab for nuclear energy research and is dedicated to supporting the advancement of missions in nuclear energy research, energy and environment, and national security. The laboratory is operated by Battelle Energy Alliance (BEA) and participates both independently and jointly with other labs in the support of work for the DOE and other government organizations. The Information Management department is a key support organization whose purpose is to enable the three key areas supporting the Laboratory mission, Nuclear Energy, National and Homeland Security, and Energy and Environment, are successful. The challenge that we face is having relevant information about what these key areas of the Laboratory are working on and how we can best support them in achieving overall mission success. In addition, one of the major challenges that they face comes with knowing their customers and their customer’s needs so that they can successfully execute on their mission. Technology Application Organizations today are dependent on understanding their customers and competitors so that they can respond accordingly, but this can be a difficult and vexing challenge. Customers do not always reveal all of their needs and competitors rarely come out and reveal what they are doing, but this does not mean that hints about their plans are not abundant in information that is readily available. The challenge has always been how to keep track of all that is happening and converting that into useful information. Taking the lead from the “Screwball Division” from World War II, we have the tools available to automate this process and start to mine the Internet to get clues of what our customers and competitors are actively working on. By looking at what is being said and relating that to what else is being said, we can build competitive intelligence and act upon this to further our organizational objectives.
99 GENERAL AND MISCELLANEOUS↗