Enhancing the Useability of the IAEA's Physical Model: An Analysis of User Feedback
This study presents the results of Physical Model user interviews conducted with 12 people who have International Atomic Energy Agency (IAEA) safeguards experience. The goal of this report is to provide additional context for policy makers when prioritizing the needs of the IAEA regarding support for enhancements to the Physical Model. The interviews covered the general usability of the Physical Model, its effectiveness as a technical reference, and the scope and utility of the Physical Model's indicators and content. The key conclusions from these interviews are as follows: 1) The Physical Model is difficult to find and not well advertised. 2) The Physical Model can be difficult to use due to its format, which makes searching for information difficult, and lack of visual content. Therefore, the Physical Model should be supported in multiple formats (print, PDF, web) to maximize its usability for different stakeholders. 3) The scope of the Physical Model's content and indicators is likely sufficient, and translating indicators into other languages is unlikely to be worth the effort. 4) Despite its inefficiencies and other issues, the Physical Model in its current form is a vital (albeit under-utilized) resource for key stakeholders. 5) Despite its broad use case the Physical Model is not a catch-all tool and force-fitting the Physical Model into functions for which it has not been designed for would likely diminish its value. 6) It can be difficult to disentangle challenges related to the Physical Model and its usability from broader challenges at the Agency, such as general issues with communication and coordination. Based on these conclusions and considering the results of past studies on the Physical Model funded by NA-241, the analysis team developed a list of recommendations and associated actions for IAEA consideration. These recommendations are prioritized based on the assessed level of difficulty for the IAEA to implement a recommendation, emphasizing low hanging fruit then building to more ambitious changes to the Physical Model's format and content.