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DOE OSTI2021

Renewable Energy Options for Large Utility Customers

A growing number of corporations and cities have adopted a goal to meet all of their annual electricity needs with renewable energy sources. Some have already achieved that goal and are exploring new ways to match their consumption more closely with real-time electricity production from these sources. Utilities are taking innovative approaches to serve these customer interests while protecting nonparticipants. Renewable Energy Options for Large Utility Customers presents perspectives from a utility, a large corporate customer, and cities that buy renewable energy. The report explores ways utilities can help large customers achieve their own renewable energy goals, implications of various utility program options, and ways to mitigate any negative impacts or risks.

29 ENERGY PLANNING, POLICY, AND ECONOMY↗

DOE OSTI2024

Customer-Focused Key Performance Indicators for Electric Vehicle Charging

To systematically improve the public charging experience, EV charging industry stakeholders need to define and measure it precisely. Many stakeholders currently measure aspects of the charging experience, but they typically employ metrics that are either operational in nature, such as charger uptime and mean time between failures, or composite customer satisfaction indices. To improve the customer experience most effectively, the industry needs metrics that define the charging experience from the perspective of the customer, not business operations. Furthermore, industry practitioners need granular metrics to know what specific aspects of the charging experience need improvement. This report defines such customer-focused metrics, called key performance indicators (KPIs).

33 ADVANCED PROPULSION SYSTEMS↗

DOE OSTI2025

Oak Ridge National Laboratory EAGLE-I TM : Modeling Electric Utility County Customers for Situational Awareness

During natural hazard events (hurricanes, wildfires, earthquakes, etc.) and recent man-made events (e.g., cyber attacks), the exchange of near real-time, spatially refined data within the response community is critical. The EAGLE-I$^{TM}$ platform is one tool that facilitates this data for decision makers within the energy sector. While much information can be collected and integrated into the system directly, other pertinent data must be augmented by other derived data products to enhance the information and allow for a consistent evaluation of on-the-ground conditions. One such data set that requires the addition of other derived data is the electric utility customer outage data that is aggregated to the county level within the EAGLE-I application. Without a county customer data set, outages can only be compared on total counts, which gives greater importance to higher population outages. Including an electric utility customer data set at the county level allows for these outage counts to be converted to percent outages and brings a consistent classification of outages and equal importance to all outages. To achieve this, several available data sets were combined and spatial disaggregation techniques were employed to model customer estimates at the county scale. This paper presents the approach to produce this data for the United States and lessons learned from working with these disparate data sets. Data validation is provided, where possible, and limitations of the model and possible improvements are discussed.

24 POWER TRANSMISSION AND DISTRIBUTION↗

DOE OSTI2025

Customer-Focused Key Performance Indicators for Electric Vehicle Charging

33 - ADVANCED PROPULSION SYSTEMS↗

DOE OSTI2024

Total Power Factor Smart Contract with Cyber Grid Guard Using Distributed Ledger Technology for Electrical Utility Grid with Customer-Owned Wind Farm

In modern electrical grids, the numbers of customer-owned distributed energy resources (DERs) have increased, and consequently, so have the numbers of points of common coupling (PCC) between the electrical grid and customer-owned DERs. The disruptive operation of and out-of-tolerance outputs from DERs, especially owned DERs, present a risk to power system operations. A common protective measure is to use relays located at the PCC to isolate poorly behaving or out-of-tolerance DERs from the grid. Ensuring the integrity of the data from these relays at the PCC is vital, and blockchain technology could enhance the security of modern electrical grids by providing an accurate means to translate operational constraints into actions/commands for relays. This study demonstrates an advanced power system application solution using distributed ledger technology (DLT) with smart contracts to manage the relay operation at the PCC. The smart contract defines the allowable total power factor (TPF) of the DER output, and the terms of the smart contract are implemented using DLT with a Cyber Grid Guard (CGG) system for a customer-owned DER (wind farm). This article presents flowcharts for the TPF smart contract implemented by the CGG using DLT. The test scenarios were implemented using a real-time simulator containing a CGG system and relay in-the-loop. The data collected from the CGG system were used to execute the TPF smart contract. The desired TPF limits on the grid-side were between +0.9 and +1.0, and the operation of the breakers in the electrical grid and DER sides was controlled by the relay consistent with the provisions of the smart contract. The events from the real-time simulator, CGG, and relay showed a successful implementation of the TPF smart contract with CGG using DLT, proving the efficacy of this approach in general for implementing electrical grid applications for utilities with connections to customer-owned DERs.

24 POWER TRANSMISSION AND DISTRIBUTION↗

DOE OSTI2024

Electrical Fault and Power Quality Detection Algorithms and Customer-Owned DERs Monitoring with a Cyber Grid Guard System and DLT

In this study, the electrical fault and power quality detection algorithms and customer-owned DERs monitoring use cases were implemented, with a Cyber Grid Guard system and DLT. Electrical utilities continue to deploy more intelligent electronic devices (IEDs) inside and outside electrical substations, and are associated with customer-owned distributed energy resources (DERs). Data from these IEDs, such as power meters and protection relays, must be kept confidential and of high integrity. Blockchain technology has the potential to increase microgrid resilience by enhancing data sharing security. The growing use of IEDs and customer-owned renewable energy sources (DERs) may make it necessary to connect Distributed Ledger Technology (DLT) with power system applications. We implemented the electrical faulted phase detection and power quality monitoring algorithms with a Cyber Grid Guard (CGG) system using DLT. In addition, the DERs (wind turbine farms) use case and protective relay cyber-event tests were assessed, by using the CGG system with DLT. In the experimental model, the testbed was created by using a real-time simulator and CGG system with power meters/ protective relays in the loop. The data collected from the CGG system and IEDs were compared with the same time stamp source. These results showed the successful assessment of protection, control and monitoring applications using a CGG system with DLT. In the future, power system applications for the ESGT with DERs and the CGG system will be based on executing smart contracts between electrical utilities and customer-owned DERs.

Piesciorovsky, Emilio↗

NASA NTRS2010

Improving Customer Waiting Time at a DMV Center Using Discrete-Event Simulation

Virginia's Department of Motor Vehicles (DMV) serves a customer base of approximately 5.6 million licensed drivers and ID card holders and 7 million registered vehicle owners. DMV has more daily face-to-face contact with Virginia's citizens than any other state agency [1]. The DMV faces a major difficulty in keeping up with the excessively large customers' arrival rate. The consequences are queues building up, stretching out to the entrance doors (and sometimes even outside) and customers complaining. While the DMV state employees are trying to serve at their fastest pace, the remarkably large queues indicate that there is a serious problem that the DMV faces in its services, which must be dealt with rapidly. Simulation is considered as one of the best tools for evaluating and improving complex systems. In this paper, we use it to model one of the DMV centers located in Norfolk, VA. The simulation model is modeled in Arena 10.0 from Rockwell systems. The data used is collected from experts of the DMV Virginia headquarter located in Richmond. The model created was verified and validated. The intent of this study is to identify key problems causing the delays at the DMV centers and suggest possible solutions to minimize the customers' waiting time. In addition, two tentative hypotheses aiming to improve the model's design are tested and validated.

Arnaout, Georges M.↗

NASA NTRS2022

An Adaptation of ISO 11204 using Customized Correction Grades to Mitigate Ambient Noise Effects when Computing Sonic Boom Loudness Levels

A spectral-based correction adapted from ISO 11204 [1] is investigated here to mitigate the effects of ambient noise contamination of sonic booms recorded by noise monitors during field tests. The algorithm from sections 5.4.2 and 7 of ISO 11204 is customized using six nonstandard correction grades in addition to implementing the two standardized grades described in ISO 11204. The six nonstandard grades allow for more aggressive correction of the levels of the sonic boom spectrum when they are proximate to the ambient spectrum. Of the eight correction grades, the most aggressive custom correction grade, termed “Custom F” here, performed best under the conditions that were studied. Consequently, “Custom F” is recommended for use when processing in-field recordings of X-59 sonic booms. To evaluate the eight correction grades, mock X-59 acoustic recordings were generated using predicted ground-level X-59 sonic booms. These ground-level waveforms were created by Doebler [2] by propagating nearfield CFD solutions of the X-59 C612A configuration to the ground using PCBoom [3] (please see Acknowledgements and Refs. [4, 5, 2, 6]). To generate the mock acoustic recordings from those ground-level waveforms, they were further modified using turbulence filters developed during the NASA SonicBAT effort [7], post boom noise audio clips from the NASA SonicBAT tests [7], and ambient noise from the NASA QSF18 test [8, 9]. These mock acoustic recordings enabled evaluation of the ambient noise mitigation methods since the proper loudness levels of the X-59 waveforms in absence of ambient noise are known. Specifically, these known levels provide a benchmark against which the corrected loudness levels are compared, where the corrected loudness levels are computed when ambient noise is present within the waveforms. Importantly, similar analyses using in-field recordings are not possible since the proper loudness levels of the sonic boom waveforms in absence of ambient noise are unknowable when analyzing in-field recordings. Consequently, if additional analyses of ambient noise mitigation methods are needed, then use of mock recordings like those used here is recommended.

Sonic boom↗

DOE OSTI2024

A Transactive Approach for Service Restoration Utilizing Customer Load Flexibility and Grid-Edge Resources: Preprint

This paper develops a transactive energy system model to restore electricity to customers in an isolated distribution system after an outage. The model engages a variety of customer types -- prosumers, flexible loads, critical/noncritical customers, and distributed generators -- as active participants in the restoration process. Unlike many existing transactive approaches, the proposed model is developed for service restoration and accounts for various customer types and their \textit{autonomy} and \textit{privacy} through an iterative approach to determine the optimal market price, while maintaining system-level power flow and voltage constraints. The advantages of the proposed approach are numerically validated on a modified IEEE 123-bus test system.

distributed energy resources↗

DOE OSTI2024

A Transactive Approach for Service Restoration Utilizing Customer Load Flexibility and Grid-Edge Resources

This paper develops a transactive energy system model to restore electricity to customers in an isolated distribution system after an outage. The model engages a variety of customer types -- prosumers, flexible loads, critical/noncritical customers, and distributed generators -- as active participants in the restoration process. Unlike many existing transactive approaches, the proposed model is developed for service restoration and accounts for various customer types and their autonomy and privacy through an iterative approach to determine the optimal market price, while maintaining system-level power flow and voltage constraints. The advantages of the proposed approach are numerically validated on a modified IEEE 123-bus test system.

distributed energy resources↗

DOE OSTI2022

Customer trust in their utility company and interest in household-level battery storage

Here we seek to contribute to understanding household interest in battery storage, particularly the role of customer trust in their utility company. Using data from a survey of California households, we examine whether customers’ trust in their utility company is associated with their interest in battery storage. We find that customer trust that their utility company acts in their best interest is associated with lower levels of interest. Trust that the utility company is competent has some effect. Perceptions that battery storage has financial and environmental benefits and low nonmonetary costs are also associated with higher levels of interest.

29 ENERGY PLANNING, POLICY, AND ECONOMY↗

DOE OSTI2024

Customer enrollment and participation in building demand management programs: A review of key factors

Increasing the efficiency and flexibility of electricity demand is necessary for ensuring a cost-effective and reliable transition to zero-carbon electricity systems. Such demand-side management (DSM) resources have been procured by utilities for decades via energy efficiency and demand response programs; however, the key drivers of program enrollment and customer participation levels remain poorly understood — even as governments and grid planners seek to scale up the deployment of DSM assets to meet climate targets. Here we systematically review the evidence on multiple factors that may influence customer enrollment and participation in building DSM programs, focusing primarily on residential and commercial buildings. We examine the contexts in which relationships between DSM factors and outcomes are most often explored and with which methods; we also score the strength, direction, and internal consistency of each factor's reported impact on the enrollment and participation outcomes. We find that studies most commonly assess the effects of economic incentives for load flexibility on program participation levels, often using simulation-based methods in lieu of measured data. Few studies focus on program enrollment outcomes or regulatory drivers of either enrollment or participation, and gaps are also evident in the coverage of emerging DSM opportunities like load electrification. Removal of structural barriers (e.g., the lack of controls infrastructure) and the use of third party services (e.g., load aggregators) are the factors with the largest positive impacts on DSM outcomes, but no single factor emerges as clearly most impactful. For a given factor, the range of reported impacts typically varies widely across the relevant studies reviewed. Our findings provide a snapshot of the state of knowledge about building DSM and customer decision-making, and they expose key gaps in understanding that must be filled if building DSM is to expand as a critical resource for operating clean power grids.

32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATI↗

DOE OSTI2022

Quantum state preparation by adiabatic evolution with custom gates

Quantum state preparation by adiabatic evolution is currently rendered ineffective by the long implementation times of the underlying quantum circuits, comparable to the decoherence time of present and near-term quantum devices. These implementation times can be significantly reduced by realizing these circuits with custom gates. Using classical computing, we model the output of a realistic two-qubit processor implementing the adiabatic evolution of a two-spin system by means of custom gates. This modeled output is then compared with the results of quantum simulations solving the same problem on IBM Quantum (IBMQ) systems. Additionally, when used to emulate the behavior of the IBMQ quantum circuit, our realistic model yields state fidelities ranging from 65% to 85%, similar to the actual performance of a diverse set of IBMQ devices. When we reduced the implementation time by using custom gates, however, the loss of fidelity was reduced by at least a factor of 4, allowing us to accurately extract the energy of the target state. This improvement is enough to render adiabatic evolution useful for quantum state preparation for small systems or as a preconditioner for other state preparation methods.

73 NUCLEAR PHYSICS AND RADIATION PHYSICS↗

DOE OSTI2023

Distributed Energy Resource Management Systems: Preserving Customer Privacy through K-Anonymity

The smart grid represents the next generation of electricity distribution systems that utilizes recent technological innovations. It uses digital communication between its components and entities to attain more automation, self-sufficiency, and reliability. One of the many concerns in smart grid digital communication discussions is the possibility of violating customers’ privacy. Violating customers’ privacy imposes a significant barrier as smart grid desirable attributes are tightly tied to customers’ participation. Employing privacy models can address concerns regarding information privacy in smart grid digital communication. In this work, we provide an approach to utilizing K-anonymity to ensure data within the system excludes Personally Identifiable Information. Results suggest that a dynamically generated generalization hierarchy minimizes information loss incurred by the anonymization process.

32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATI↗

DOE OSTI2024

A Comprehensive Model for Analyzing the Effects of Power Outages on Customers

Power outages can cause significant inconveniences to critical services and substantial economic losses. Therefore, it is crucial to systematically analyze the impact on customers during power outages caused by various factors, such as severe thunderstorms, floods, vegetation, or mechanical problems, and to plan for reliable operation and control under such events. Power outages in different locations may exhibit varying characteristics regarding customer impact. In this paper, we present a mathematical model that captures the essential characteristics of customer impact during power outages. The parameters of our model include impact duration, recovery duration, maximum impact level, increase curve parameter, and decrease curve parameter. We demonstrate how historical power outage data can be fitted to our model, enabling a systematic comparison of outages caused by different factors in various locations.

Lee, Sangkeun (Matt) [ORNL] (ORCID:000000021317511↗

DOE OSTI2019

HR-ITS Customer Service Agreement (FY 2020)

Document intended for training purposes. The purpose of this Customer Service Agreement (CSA) is to formalize the agreement between HR-ITS and a customer who requires services. This agreement describes the specific services to be provided by HR-ITS and the costs that the customer agrees to pay for such services.

96 KNOWLEDGE MANAGEMENT AND PRESERVATION↗

DOE OSTI2020

Validation of RU-WRF, the Custom Atmospheric Mesoscale Model of the Rutgers Center for Ocean Observing Leadership

The Rutgers University Center for Ocean Observing Leadership (RU-COOL) contracted the National Renewable Energy Laboratory (NREL) to evaluate RU-COOL's atmospheric observation and modeling capabilities for characterizing the New Jersey offshore wind resource. The observational network used by RU-COOL consists of mostly public but some private coastal and offshore buoy-based stations. The core wind resource modeling capability of RU-COOL is a custom setup of the Weather Research and Forecasting (WRF) mesoscale model, referred to in this report as RU-WRF. The most unique feature of RU-WRF and not found in other WRF model setups is the use of custom sea surface temperature (SST) product generated by RU-COOL. This custom product was designed to better capture the unique coastal upwelling and strong storm mixing in the Mid-Atlantic Bight, which other typical SST products are not designed to capture. Funding for the development, maintenance, and use of RU-WRF by RU-COOL is provided by the New Jersey Board of Public Utilities, who also funded the validation work presented in this report. In this validation study, NREL was specifically tasked to: 1) Assess the observational network used by RU-COOL to validate RU-WRF and make recommendations for improvement, 2) Assess methods used by RU-COOL to validate RU-WRF and make recommendations for improvement, 3) Examine the inputs to and setup within RU-WRF, compare against available NREL data sets, and make recommendations for improvement.

17 WIND ENERGY↗

DOE OSTI2021

Performance of solar leasing for low- and middle-income customers in Connecticut

Policymakers are increasingly interested in expanding access to rooftop photovoltaic systems. This study analyzes the financial performance of a Connecticut Green Bank (CGB) solar leasing program, run in partnership with PosiGen, that targets low- and moderate-income customers. We show that this program has successfully reached underserved customers and has reasonable repayment rates given the credit characteristics of the participants. The CGB/PosiGen program reaches many more underserved customers than other PV financing programs in Connecticut.For example, the majority of CGB/PosiGen participants (58%) live in census tracts that have a median income of less than 80% of the area median income (AMI). In contrast, only 9% of participants in the other CGB solar financing programs live in these census tracts. Furthermore, the majority of CGB/PosiGen participants (56%) have FICO scores that would generally be considered non-prime (<670), whereas only 2% of participants in the other programs have similarly low scores. Credit, not income, is the primary factor that explains participants’ financial performance. Overall, we find that delinquency and annualized losses are higher for PosiGen (2.3% and 0.9%) than for other CGB programs (1.4% and 0.1%). Across the CGB programs, lower credit scores are associated with higher rates of delinquency and loss. Therefore, participants’ lower credit scores explain much of the program’s higher rates of delinquency and annualized losses. PosiGen leases perform competitively with market-rate solar and non-solar leases and loans. When compared to securities backed by market-rate PV loans and leases with similar amounts of seasoning, we find that the PosiGen leases have higher delinquency rates but comparable gross loss rates. The similarity in losses is notable given that loss rates for PosiGen leases were higher than those of the other CGB leases and loans. Rather than the PosiGen leases having high loss rates, other CGB leases and loans have unusually low loss rates. We also compare PosiGen to non-solar benchmarks, including indices of auto and consumer loans. We find that the PosiGen leases have significantly less delinquency than non-prime auto loans and have performance comparable to many consumer loans. The U.S. Department of Energy’s Solar Energy Technologies Office supported this research.

14 SOLAR ENERGY↗