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At least 55 records · Page 3

Using Knowledge-Based Systems to Support Learning of Organizational Knowledge: A Case Study

This paper describes the deployment of a knowledge system to support learning of organizational knowledge at the Jet Propulsion Laboratory (JPL), a US national research laboratory whose mission is planetary exploration and to 'do what no one has done before.' Data collected over 19 weeks of operation were used to assess system performance with respect to design considerations, participation, effectiveness of communication mechanisms, and individual-based learning. These results are discussed in the context of organizational learning research and implications for practice.

knowledge management↗

Lessons of History: Organizational Factors in Three Aviation Mishaps

This presentation examines organizational factors that contributed to three aircraft mishaps and provides analysis of lessons learned. Three historical aviation mishaps were studied from a human factors perspective, and organizational factors identified and analyzed. These case studies provide valuable lessons for understanding the interaction of people with aircraft systems and with each other during flight operations.

Merlin, Peter William↗

An Extended Case Study Methoology for Investigating Influence of Cultural, Organizational, and Automation Factors on Human-Automation Trust

This paper discusses a case study that examined the influence of cultural, organizational and automation capability upon human trust in, and reliance on, automation. In particular, this paper focuses on the design and application of an extended case study methodology, and on the foundational lessons revealed by it. Experimental test pilots involved in the research and development of the US Air Forces newly developed Automatic Ground Collision Avoidance System served as the context for this examination. An eclectic, multi-pronged approach was designed to conduct this case study, and proved effective in addressing the challenges associated with the cases politically sensitive and military environment. Key results indicate that the system design was in alignment with pilot culture and organizational mission, indicating the potential for appropriate trust development in operational pilots. These include the low-vulnerabilityhigh risk nature of the pilot profession, automation transparency and suspicion, system reputation, and the setup of and communications among organizations involved in the system development.

automation suspicion↗

Influence of Cultural, Organizational, and Automation Capability on Human Automation Trust: A Case Study of Auto-GCAS Experimental Test Pilots

This paper discusses a case study that examined the influence of cultural, organizational and automation capability upon human trust in, and reliance on, automation. In particular, this paper focuses on the design and application of an extended case study methodology, and on the foundational lessons revealed by it. Experimental test pilots involved in the research and development of the US Air Force's newly developed Automatic Ground Collision Avoidance System served as the context for this examination. An eclectic, multi-pronged approach was designed to conduct this case study, and proved effective in addressing the challenges associated with the case's politically sensitive and military environment. Key results indicate that the system design was in alignment with pilot culture and organizational mission, indicating the potential for appropriate trust development in operational pilots. These include the low-vulnerability/ high risk nature of the pilot profession, automation transparency and suspicion, system reputation, and the setup of and communications among organizations involved in the system development.

trust↗

The Impact of Cultural Values and Organizational Processes on Nuclear Security Operations

Human performance is a pivotal factor in the design, testing, maintenance, and operation of security systems. The effectiveness of these systems relies not only on the capabilities, limitations, motives, and attitudes of the individuals involved, but also on the quality of training, instructional content, and evaluation methods provided. To uphold security standards, seamless integration between technologies and operators necessitates reliable human input. In security operations, human errors, often attributed to blame, sanctions, low motivation, individual accountability, or complacency, are primary causes of system failures. Complacency, characterized by a false sense of security, reflects a lack of awareness of potential threats and is a significant contributing factor to lapses in security. Security incidents arise from various factors, many extend beyond individual control, highlighting the need for a holistic approach to human performance that integrates organizational processes and team collaboration. Historically, errors have been attributed to individual moral or cognitive failures. However, insights from Operational Experiences (OEs) suggest that organizational processes weakness and deficiencies in nuclear cultural values contribute more significantly to security failures than individual mistakes. This paper consolidates lessons learned from diverse international nuclear security cultures and aims to highlight the importance of security culture in shaping global perspectives on nuclear security. It underscores the role of cultural values in shaping nuclear security practices and enhancing the resilience of security systems in the nuclear sector.

Zineddin, Dr. Z. [ORNL] (ORCID:0009000848740725)↗

Best practices: Organizational execution

This article, the fourth and final installment in the DOE–IDEA series, focuses on organizational execution and how strong management practices, teamwork, and preparedness contribute to successful district energy systems. It highlights case studies from Ashley Energy and Cornell University to illustrate effective operational strategies. Ashley Energy demonstrates the importance of emergency preparedness and rapid response. After a major flood disrupted its plant, the organization restored service in under 72 hours by relying on pre-established plans, vendor relationships, and trained staff. The case emphasizes proactive contingency planning, understanding insurance processes, and empowering skilled personnel to improvise during crises. Cornell University’s example highlights the role of collaboration and transparency in long-term success. Its district energy system benefits from strong data sharing, real-time energy monitoring, and active involvement of faculty and students in system planning and innovation. This culture of teamwork and data-driven decision-making supports sustainability goals and continuous system improvement. Overall, the article shows that effective organizational execution—through preparedness, collaboration, and data transparency—is essential for maintaining reliable, efficient, and sustainable district energy systems.

96 KNOWLEDGE MANAGEMENT AND PRESERVATION↗

Organizational management practices for achieving software process improvement

The crisis in developing software has been known for over thirty years. Problems that existed in developing software in the early days of computing still exist today. These problems include the delivery of low-quality products, actual development costs that exceed expected development costs, and actual development time that exceeds expected development time. Several solutions have been offered to overcome out inability to deliver high-quality software, on-time and within budget. One of these solutions involves software process improvement. However, such efforts often fail because of organizational management issues. This paper discusses business practices that organizations should follow to improve their chances of initiating and sustaining successful software process improvement efforts.

software process improvement↗

Dissertation Defense: Three Papers on Organizational Decision-Making and Change at NASA Goddard Space Flight Center

This is a three-paper dissertation that responds to a call for empirical research on stakeholder influence in the implementation of evaluation recommendations. The literature is consistent but mostly theoretical: stakeholder participation should positively influence and increase the probability of implementation (see e.g., Christie, 2011; Cousins & Earl, 1992; Fetterman, 2004). In response, I use two Goddard Space Flight Center engineering technical training and development programs to build a causal argument supporting my proposition that stakeholder influence in the logic modeling process impacts organizational decision-making and change. I first introduce the logic modeling process as a tool to involve stakeholders in program and evaluation design (paper 1); then use the data collection process to implement the collaboratively constructed logic model outcomes (paper 2); and, finally, I triangulate the data using the Toal (2009) Evaluation Involvement Scale (paper 3). I do this to “increase the validity of the findings” (Noble & Heale, 2019, p. 67) and to garner potential mechanisms. I found that stakeholder participation in the logic modeling process positively influenced the use of data to inform recommendations which in turn positively influenced implementation of evaluation recommendations. I identified the process itself as the mechanism and the key decision points as links or influencers. Potential factors included power and interest (measured by role) and time-on-job.

organizational decision-making↗

Guidance on Including Social, Organizational and Technical Influences in Nuclear Utility and Plant Modernization Plans

The objective of this report is to provide the nuclear power industry with guidance on including socio-technical issues in plans developed for current and future modernization efforts. Socio-technical issues of concern include social, organizational and related technical aspects of modernized systems. These can be addressed using a set of systematic analysis and design methods developed to address socio-technical issues of the sort facing the nuclear power industry. The next phase of this work will involve developing and implementing a modernization plan that includes socio-technical tools and methods identified and discussed in a report by Dainoff and colleagues (2020). The plan is expected to be developed and implemented in cooperation with a nuclear utility that has expressed interest in participating. The Dainoff et al report provides the foundation for the present effort and presents a methodological tool set for analyzing socio-technical issues applicable to many modernization efforts. The tools described by Dainoff et al are based on principles of human factors engineering, safety engineering, and systems engineering and are discussed within the specific context of nuclear utility modernization and transformation efforts. It is expected that the plan and the concepts described in the current report will be developed and implemented with a nuclear utility partner. The plan developed with the nuclear utility partner will have a substantially higher level of detail than the guidance provided in this report, particularly with regard to details of plan logistics, etc.

99 GENERAL AND MISCELLANEOUS↗

Vouchers to Enable Laboratory and Organizational Collaboration for Innovation and Technology Improvements (VELOCITI) (Abstract)

For the past several years, the National Renewable Energy Laboratory (NREL) and Sandia National Laboratories (SNL) have provided technical assistance to the recipients of Department of Energy (DOE) -funded voucher programs, namely American-Made Challenges (AMC), the Incubator Program, and the Small Business Vouchers Program. Drawing on lessons learned and from first-hand experiences, NREL and SNL are co-leading a new holistic and streamlined voucher program aimed at strengthening ties between American innovators and the national labs. This new program, “Vouchers to Enable Laboratory and Organizational Collaboration for Innovation and Technology Improvements,” or VELOCITI, will leverage the successful elements of past programs, create administrative efficiencies, and enable the buildout of a national program to drive strong relationships between entrepreneurs and the national labs to accelerate the roll-out of new technologies in the US solar sector.

14 SOLAR ENERGY↗

Vouchers to Enable Laboratory and Organizational Collaboration for Innovation and Technology Improvements (VELOCITI) Round 6 (Abstract)

For the past several years, the National Renewable Energy Laboratory (NREL), Sandia National Laboratories (SNL), and Pacific Northwest National Laboratory (PNNL) have provided technical assistance to the recipients of Department of Energy (DOE)-funded voucher programs, namely American-Made Challenges (AMC), the Incubator Program, and the Small Business Vouchers Program. Drawing on lessons learned and from first-hand experiences, NREL is leading a new holistic and streamlined voucher program aimed at strengthening ties between American innovators and the national labs. This new program, “Vouchers to Enable Laboratory and Organizational Collaboration for Innovation and Technology Improvements,” or VELOCITI, will leverage the successful elements of past programs, create administrative efficiencies, and enable the buildout of a national program to drive strong relationships between entrepreneurs and the national labs to accelerate the roll-out of new technologies in the US solar sector. This work will develop a comprehensive techno-economic assessment to understand the potential of repurposed batteries to achieve the DOE’s target of 5 cents per kWh Levelized Cost of Storage (LCOS), thereby facilitating the more affordable and widespread adoption of solar energy.

99 GENERAL AND MISCELLANEOUS↗

Organizational Resilience in the Context of Information Quality: An Agent-Based Simulation of Structural and Cognitive Influences

This study examines how organizational structure and stress levels affect decision-making with poor quality information. Using an agent-based model, it finds loosely structured organizations are timely but less effective at filtering bad information, while tightly structured ones are slower but better at filtering. The research highlights a trade-off between timeliness and robustness and suggests an optimal stress level for decision-making efficacy.

99 GENERAL AND MISCELLANEOUS↗

A typology of organizational readiness for change based on a latent profile analysis

Companies have to undergo many change processes to succeed in the transforming economy. However, many change processes fail because employees are insufficiently accompanied through the process in a targeted manner. This study of N = 427 employees from a steel industry company undergoing a transformation process examines whether the organizational readiness for change (ORC) of highly affected employees can be classified into profiles, how these profiles can be predicted by various antecedents, and whether outcome variables such as job satisfaction can be explained by profile membership. Based on five facets of ORC (i.e., individual valence and positive affect), a total of six ORC profiles were identified: Proactives , Acceptors , Opens , Neutrals , Reluctants and Deniers . Employees’ optimism and the degree of perceived interpersonal and informational fairness can predict profile membership. It was shown that profiles significantly differ in relevant outcome variables satisfaction and intention to leave. These results contribute to the basic understanding of ORC and provide an initial approach for improving ORC profiles which could increase the success rate of change processes in companies.

Köhler, Alina↗