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At least 343 records · Page 19

Graph-Based Prediction of Spatio-Temporal Vaccine Hesitancy From Insurance Claims Data

Growing vaccine hesitancy is contributing to the decline in immunization rates for highly contagious, vaccine-preventable childhood diseases. Therefore, there has been a significant interest in understanding how hesitancy is spreading at higher spatio-temporal resolutions, enabling more targeted interventions. Motivated by this, we study the problem of prediction of vaccine hesitancy at the ZIP Code level, referred to as the VaxHesitancy problem. A significant challenge for this problem is the lack of high-resolution data that indicates hesitancy. Here, we develop a hybrid VaxHesSTL framework that combines a Graph Neural Network (GNN) and a Recurrent Neural Network (RNN) to address the VaxHesitancy problem. The GNN uses a ZIP Code-level network to capture spatial signals from neighboring areas, while the RNN models the temporal dynamics present in the data. We train and evaluate VaxHesSTL using a large dataset, namely the All-Payer Claims Databases (APCD), for Virginia, consisting of insurance claims from over five million individuals for six years. We find that an aggregated contact network or graph, developed from a detailed activity-based population network, plays an important role in the performance of VaxHesSTL, compared to graph models based solely on spatial proximity. Experiments demonstrate that VaxHesSTL outperforms a range of state-of-the-art baselines, which rely solely on historical time series data without accounting for spatial relationships. Since hesitancy data at higher spatial resolution is often unavailable or hard to get, we incorporate an active learning approach with our VaxHesSTL framework to optimize the training set without compromising the prediction performance. We find that hesitancy data for only 18% of ZIP Codes selected by active learning allows us to forecast hesitancy for all the ZIP Codes in the Virginia.

60 APPLIED LIFE SCIENCES↗

Southeast Regional CO 2 Sequestration Technology Training Program (SECARB-Ed)

Carbon capture and storage (CCS) technologies have tremendous potential for reducing carbon dioxide (CO 2 ) emissions and mitigating global climate change. These technologies encourage economic growth and have manageable influence on energy use. Deploying these technologies on a commercial scale will require expanding the workforce, including geologists, engineers, scientists and technicians, trained in CCS specialties. In 2009, the U.S. Department of Energy’s (DOE) National Energy Technology Laboratory (NETL) selected seven projects to help develop regional sequestration technology training centers in the United States. The “Southeast Regional CO 2 Sequestration Technology Training Program” (SECARB-Ed) was managed and administered by the Southern States Energy Board (SSEB) from November 16, 2009, to November 15, 2012. During this performance period, the SECARB-Ed partners were successful in achieving their primary objective of developing a self-sustaining regional CO 2 sequestration training program to facilitate the transfer of knowledge and technologies required for site development, operations and monitoring of commercial CCS projects. An experienced team of professionals participated in the SECARB-Ed program, with skills and competencies in geosciences, reservoir engineering and CCS related capture/separation, transportation, legal and regulatory disciplines. The SECARB-Ed Advisory Board included representatives from SSEB, Clemson University, GERALD R HILL PHD, Inc. (HILL), EnTech Strategies, LLC- Research Experience in Carbon Sequestration (RECS), Virginia Tech (VAT), Geological Survey of Alabama (GSA) at The University of Alabama and the Bureau of Economic Geology (BEG) at The University of Texas at Austin. The program encompasses fifteen of SSEB’s member states, including: Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia and West Virginia. The SECARB-Ed partners implemented an organized sponsorship development program, developed short courses on CCS technologies, participated in regional training and other activities through outreach and networking and performed internet-based and electronic regional/basin technology transfer services. The partners addressed the most promising sequestration options in the region; the mix of industry and power plant sources of CO 2 ; regional transportation infrastructure; and the legal, regulatory, and institutional frameworks that exist in the southeast. As a result, SECARB-Ed fostered the development of a future workforce with disciplines specific to applied engineering and CCS science and technologies and advance the United States in its position as the leader in addressing climate change, near-zero emissions technologies and geologic sequestration technologies. The educational and training opportunities detailed in this Final Report demonstrate an effective means of disseminating a broad base of such knowledge and skills to a variety of students and professionals who are interested in the area of CCS technologies. The efforts of the SECARB-Ed Advisory Board and partners have resulted in a total of 1,951 professional development hours (PDHs) awarded to 1,131 participants.

Baskin, Kathryn A.↗

Synchrophasor Based Tracking Three-Phase State Estimator and It's Applications

Electric power infrastructure is one of the critical resources of the nation. Its reliability in the face of natural or man-made catastrophes is of paramount importance for the economic and public health wellbeing of a modern society. Maintaining high levels of security for the high voltage transmission back bone of the electric supply network is a task requiring access to modern monitoring tools. These tools have been made particularly effective with the advent of synchronized phasor measurement units (PMUs) which became available in late 1990s, and have now become an indispensable for optimal monitoring, protection and control of the power grid. The present project was launched with an objective of demonstrating the value of the Wide Area Measurement System (WAMS) using PMUs and its applications on the Dominion Virginia Power High Voltage transmission grid. Virginia Tech is the birth place of PMUs, and was chosen to be the Principal Investigator of this project. In addition to Dominion Virginia Power, Quanta Technology of Raleigh, NC was selected to be co-Principal Investigators of this project.

24 POWER TRANSMISSION AND DISTRIBUTION↗

Yeager Airport Hydrogen Vehicle Test Project

The scope of this project was changed during the course of the project. Phase I of the project was designed to have the National Alternative Fuels Training Consortium (NAFTC), together with its partners, manage the Hydrogen Vehicle Test Project at the Yeager Airport in conjunction with the Central West Virginia Regional Airport Authority (CWVRAA) in coordination with the United States Department of Energy National Energy Technology Laboratory (U.S. DOE NETL). This program would allow testing and evaluation of the use of hydrogen vehicles in the state of West Virginia utilizing the hydrogen fueling station at Yeager Airport. The NAFTC and CWVRAA to raise awareness and foster a greater understanding of hydrogen fuel and hydrogen-powered vehicles through a targeted utilization and outreach and education effort. After initial implementation of the project, the project added, determine the source(s) of supply for hydrogen powered vehicles that could be used for the testing. After completion of this, testing was begun at Yeager Airport. During the course of the project, the station at Yeager Airport was closed and moved to Morgantown and the West Virginia University Research Corporation. The vehicles were then moved to Morgantown and a vehicle owned by the CWVRAA was purchased to complete the project at the new location. Because of a number of issues detailed in the report for DE-FE0002994 and in this report, this project did not get to evaluate the effectiveness of the vehicles as planned.

08 HYDROGEN↗

Computed Tomography Scanning and Geophysical Measurements of the Marcellus Formation from the Whipkey ST 1 Well

The computed tomography (CT) facilities and the Multi-Sensor Core Logger (MSCL) at the National Energy Technology Laboratory (NETL) Morgantown, West Virginia site were used to characterize core of the Marcellus Formation from a vertical well drilled in Greene County, Pennsylvania by the Energy Corporation of America. The core is from the Whipkey ST 1 well, in the Carmichaels Field, and is comprised primarily of the Marcellus Formation from depths of 7,719 to 7,910.8 ft. Core was provided by Tim Carr and Keithan Martin (West Virginia University and ORISE). The primary impetus of this work is a collaboration between West Virginia University (WVU) and NETL to characterize core from multiple wells to better understand the structure and variation of the Marcellus and Utica Shale Formations. As part of this effort, bulk scans of core were obtained from the Whipkey ST 1 well. This report, and the associated scans, provide detailed datasets not typically available from unconventional shales for analysis. The resultant datasets are presented in this report, and can be accessed from NETL's Energy Data eXchange (EDX) online system using the following link: https://edx.netl.doe.gov/dataset/whipkey-well. All equipment and techniques used were non-destructive, enabling future examinations to be performed on these cores. None of the equipment used was suitable for direct visualization of the shale pore space, although fractures and discontinuities were detectable with the methods tested. Low resolution CT imagery with the NETL medical CT scanner was performed on the entire core. Qualitative analysis of the medical CT images, coupled with X-ray fluorescence (XRF), P-wave, and magnetic susceptibility measurements from the MSCL were useful in identifying zones of interest for more detailed analysis as well as fractured zones. The ability to quickly identify key areas for more detailed study with higher resolution will save time and resources in future studies. The combination of methods used provided a multi-scale analysis of this core and provided both a macro and micro description of the core that is relevant for many subsurface energy related examinations that have traditionally been performed at NETL.

58 GEOSCIENCES↗

Computed Tomography Scanning and Geophysical Measurements of Core from the Marcellus Shale Energy and Environment Laboratory

The computed tomography (CT) facilities and the Multi-Sensor Core Logger (MSCL) at the National Energy Technology Laboratory (NETL) in Morgantown, West Virginia were used to characterize middle Devonian black shale from the Marcellus Shale Energy and Environmental Laboratory (MSEEL) site in northeastern West Virginia. The samples are representative of the Middle Devonian Marcellus Formation, a clay-rich black shale in the Appalachian Basin. The MSEEL site is a unique field study area for new techniques supporting natural gas production and a high level of monitoring of environmental impacts. The primary impetus of this work is a collaboration between NETL, West Virginia University, Northeast Natural Energy (NNE), and Ohio State University to characterize core from multiple wells to better understand the structure and variation of the Marcellus Shale formations. This report, and the associated scans, provide detailed datasets not typically available from unconventional shales for analysis.

58 GEOSCIENCES↗

Reduced Mode Sapphire Optical Fiber and Sensing System

This is the final technical report for the Virginia Tech Center for Photonics Technology (VT-CPT) research project entitled “Reduced Mode Sapphire Optical Fiber and Sensing System”. The objective of the five-year effort was to develop a low modal volume (LMV) single crystal sapphire fiber and demonstrate its advantages in current state-of-the-art sapphire-based temperature sensors and in novel distributed ultra-high temperature sensing systems. The project, sponsored by the Crosscutting Research Program, began in 2014 and had the original goal of developing the next generation of harsh environment sensing systems. After successfully completing the original scope of the award, the project was expanded and extended to allow for the development of harsh environment packaging and testing of a prototype sensor system. These novel fiber optic sensing technologies provide real-time, accurate, and reliable temperature measurements at distributed locations in existing coal-fueled electricity generating units to improve the overall performance, reliability, and flexibility of the nation’s coal-fired power plant fleet. In the final year (2018) of the project, prototype sensing systems were successfully deployed and operated in small commercial coal and natural gas fired boilers at the Virginia Tech Power Plant. The harsh environment quasi-distributed temperature sensing technology was advanced from a (Technology Readiness Level) TRL=1 to a TRL=7 by demonstrating the full validation of the sensing system prototype in a relevant industrial environment. The real-time, accurate and reliable monitoring of temperatures at distributed locations is expected to lower operating costs by allowing more accurate measurement of the harsh conditions inside a boiler system to better control its operation. The technologies developed by Virginia Tech’s Center for Photonics Technology will support the mission of the National Energy Technology Laboratory (NETL) to advance energy options to fuel our economy, strengthen our security, and improve the environment.

01 COAL, LIGNITE, AND PEAT↗

Computed Tomography Scanning and Geophysical Measurements of Core from the Boggess 17H Well

The computed tomography (CT) facilities and the Multi-Sensor Core Logger (MSCL) at the National Energy Technology Laboratory (NETL) in Morgantown, West Virginia were used to characterize the Marcellus Shale and underlying formations. The core is from a vertical pilot well (Boggess 17H) drilled in western Monongalia County near Core, West Virginia by Northeast Natural Energy for the second Marcellus Shale Energy and Environmental Laboratory (MSEEL). MSEEL is a joint venture between NETL, Northeast Natural Energy, and West Virginia University. The primary impetus for this report is to characterize the core to better understand the structure and variation of the Marcellus Shale and surrounding formations. This report, and the associated scans, provide detailed datasets not typically available from unconventional shales for analysis.

58 GEOSCIENCES↗

Examples of Mission-driven Data Science from Jefferson Lab and ACES

This presentation details mission-driven data science initiatives at Jefferson Lab and the Joint Institute for Advanced Computing on Environmental Studies (ACES). JLab, a U.S. Department of Energy Office of Science national laboratory, operates the Continuous Electron Beam Accelerator Facility (CEBAF), and is the lead institute for the new High Performance Data Facility (HPDF) Hub. The Joint Institute for ACES brings together interdisciplinary teams in health informatics, climate modeling, computer science, and physics to address environmental challenges, including flood modeling. The Hampton Roads region, particularly Norfolk and Virginia Beach, faces increasing flood risks, motivating the need for rapid, reliable, and risk-aware decision support. ACES’s flooding work has a focus on uncertainty quantification (UQ) and machine learning (ML) for coastal flood management. The work is motivated by the increasing vulnerability of communities such as Norfolk and Virginia Beach, Virginia, to frequent coastal flooding events, and the need for rapid, reliable decision support. The research develops computationally efficient ML surrogate models to forecast water levels and flooding risk. A central theme is the quantification and calibration of predictive uncertainty, especially for out-of-distribution (OOD) scenarios, using techniques such as Monte Carlo Dropout, Deep Ensembles, Gaussian Processes, and Deep Quantile Regression (DQR). The study demonstrates that distance-aware UQ is critical for reliable scientific AI, particularly in high-dimensional, safety-critical, and real-time applications.

McSpadden, Diana [Thomas Jefferson National Accele↗

Remote sensing applications in marine science programs at VIMS

Scientists at the Virginia Institute of Marine Science (VIMS) utilized remote sensing in three programs: (1) tonal variations in imagery of wetlands; (2) use of the thermal infrared to delineate the discharge cooling water at the Virginia Electric and Power Company (VEPCO) nuclear power station on the James River; and (3) the use of aerial photography to determine the volume storage function for water in the marsh-bay complex fed by Wachapreague Inlet on the Eastern Shore of Virginia. Details of the investigations are given, along with significant results.

Gordon, H. H.↗

Olympus propagation studies in the US: Receiver development and the data acquisition system

Virginia Tech has developed two types of receivers to monitor the Olympus beacons, as well as a custom data acquisition system to store and display propagation data. Each of the receiver designs uses new hybrid analog/digital techniques. The data acquisition system uses a stand alone processor to collect and format the data for display and subsequent processing. The launch of the Olympus satellite with its coherent beacons offers new opportunities to study propagation effects at 12.5, 20, and 30 GHz. At Virginia Tech, the satellite is at 14 degrees in elevation, which allows us to measure low elevation angle effects. However, to make these measurements, a very accurate and stable measurement system is required. Virginia Tech has constructed a complex receiving system which monitors the Olympus beacons and all parameters associated with propagation research. In the current configuration, researchers have developed a receiver which frequency locks to the less fade susceptible 12.5 GHz beacon. Since all beacons on the satellite are driven from a single master oscillator, drift in the 12.5 GHz beacon implies corresponding drifts in the 20, and 30 GHz beacons. The receivers for the 20 and 30 GHz systems derive their frequency locking information from the 12.5 GHz system. This widens the dynamic range of the receivers and allows the receivers to maintain lock in severe fade conditions. In addition to monitoring the beacons, the sky noise is monitored with radiometers at each frequency. The radiometer output is used to set the clear air level for each beacon measurement. Researchers also measure the rain rate with several tipping bucket rain gauges placed along the propagation path.

Mckeeman, John C.↗

Technology Development, Implementation, and Assessment: K-16 Pre-Service, In-Service, and Distance Learning Initiatives

This summer 22 kindergarten through 8th grade teachers attended a 3-week Teacher Enhancement Institute (TEI) at NASA Langley Research Center. TEI is funded by NASA Education Division and is a collaborative effort between NASA Langley's Office of Education and Christopher Newport University. Selected teacher teams were drawn from Langley's 5-state precollege service region, which includes Kentucky, North Carolina, South Carolina, Virginia, and West Virginia. The goal of TEI was for teachers to learn aeronautics and the broad application of science and technology through a problem-based learning (PBL) strategy. PBL is an instructional method using a real world problem, also known as an ill-structured problem, as the context for an in-depth investigation. Most real life problems are ill-structured, as are all the really important social, political and scientific problems. The teachers were immediately immersed in an ill-structured problem to design a communication strategy for the White House Commission on Aviation Safety and Security to educate and disseminate aviation information to the general public. Specifically, the communication strategy was to focus on aeronautics principles, technology and design associated with US general aviation revitalization and aviation safety programs. The presented problem addressed NASA's strategic outcome to widely communicate the content, relevancy and excitement of its missions and discoveries to the general population. Further, the PBL scenario addressed the technological challenges being taken up by NASA to revolutionize air travel and the way in which aircraft are designed, built, and operated. It also addressed getting people and freight safely and efficiently to any location in the world at a reasonable cost. With a "real" need-to-know problem facing them, the teachers set out to gather information and to better understand the problem using inquiry-based and scientific methods. The learning in this aeronautics scenario was driven by the direction taken by participants. With the support of the TEI faculty, the teachers quickly identified NASA Langley researchers that served as consultants to help solve the problem. To achieve their goal, the teacher teams developed lesson plans for elementary and middle school students, wrote a newspaper, published a brochure to educate the general public, constructed games for children of all ages, and produced a video. As a second problem, the TEI participants will design their own aeronautic lesson plan and immerse their 1997-98 school year students in the problem. The problem is for the students "to create a traveling hands-on, minds-on aeronautics museum exhibit created for children by children." As a culminating activity, the Virginia Air and Space Center in Hampton, VA, will set up a special display of the exhibits in the Summer 1998. The TEI faculty will visit each TEI teacher's classroom during the academic school year to observe the implementation of the unit. In addition to the classroom observations, electronic follow-up sessions will be conducted during the school year to support the teachers' efforts in developing their PBL units to integrate technology in math and science instruction. These sessions eill be conducted using the Internet. Teachers will be connected through a chat-line to share ideas, ask questions, and generate solutions.

Petersen, Richard↗

Rapid Vegetational Change in Coastal North America: The Response to Climate Since the LGM

The late-glacial interval provided rapid shifts in climate which are mirrored by dramatic vegetational changes in North America. Through a transect of lake and mire sites from Connecticut to Virginia on the east coast and Kodiak Island on the western coast, we trace the warming following the LGM with the response of forests and tundra. A brief cold reversal in Virginia is seen from 12,260 to 12,200. The subsequent longer and extreme Younger Dryas event is marked in the southern New England - New Jersey region by dramatic boreal and deciduous forest changes. In the southeastern US, forests also change rapidly, with hemlock forest expansion suggesting increased moisture. In Kodiak Island, the warm, moist tundra of the Bolling/Allerod is replaced by colder, windswept Empetrum-dominated tundra during the Younger Dryas. The Pleistocene/Holocene shift in vegetation is remarkably pronounced in eastern North America as well as the Alaskan coastline. Response time of vegetation to climate change appears to be on the order of decades throughout these coastal locations, probably because of the proximity of sites to important ecotonal boundaries, and the magnitude of the events. Even in Virginia's Holocene record, a cold reversal inferred from increases in spruce and fir is noted at 7500 C14 yr BP. This response of the forests to a short-lived cooling shows the sensitivity of the biosphere to a rapid climate shifts.

Peteet, Dorothy↗

Portsmouth Atmospheric Science School (PASS) Project

The Portsmouth Atmospheric Science School Project (PASS) Project was granted a one-year no cost extension for 2001-2002. In year three of the project, objectives and strategies were modified based on the previous year-end evaluation. The recommendations were incorporated and the program was replicated within most of the remaining elementary schools in Portsmouth, Virginia and continued in the four middle schools. The Portsmouth Atmospheric Science School Project is a partnership, which includes Norfolk State University, Cooperating Hampton Roads Organizations for Minorities in Engineering (CHROME), NASA Langley Research Center, and the City of Portsmouth, Virginia Public Schools. The project seeks to strengthen the knowledge of Portsmouth Public Schools students in the field of atmospheric sciences and enhance teacher awareness of hands on activities in the atmospheric sciences. The project specifically seeks to: 1) increase the interest and participation of elementary and middle school students in science and mathematics; 2) strengthen existing science programs; and 3) facilitate greater achievement in core subjects, which are necessary for math, science, and technical careers. Emphasis was placed on providing training activities, materials and resources for elementary students (grades 3 - 5) and middle school students (grades 6 - 8), and teachers through a CHROME club structure. The first year of the project focused on introducing elementary students to concepts and activities in atmospheric science. Year two of the project built on the first year's activities and utilizes advanced topics and activities appropriate for middle school students. During the third year of the project, in addition to the approaches used in years one and two, emphasis was placed on activities that enhanced the Virginia Standards of Learning (SOL).

Coleman, Clarence D.↗

The Washington DC Metro Area Lightning Mapping Array

During the spring and summer of 2006, a network of eight lightning mapping stations has been set up in the greater DC metropolitan area to monitor the total lightning activity in storms over Virginia, Maryland and the Washington DC area. The network is a joint project between New Mexico Tech, NASA, and NOAA/National Weather Service, with real-time data being provided to the NWS for use in their forecast and warning operations. The network utilizes newly available portable stations developed with support from the National Science Foundation. Cooperating institutions involved in hosting mapping stations are Howard University, Montgomery County Community College in Rockville MD, NOAA/NWS's Test and Evaluation Site in Sterling, VA, College of Southern Maryland near La Plata MD, the Applied Physics Laboratory of Johns Hopkins University, Northern Virginia Community College in Annandale, VA, the University of Maryland at Baltimore County, and George Mason University (Prince William Campus) in Manassas, VA. The network is experimental in that its stations a) operate in the upper rather than the lower VHF (TV channel 10, 192-198 MHz) to reduce the radio frequency background noise associated with urban environments, and b) are linked to the central processing site via the internet rather than by dedicated wireless communication links. The central processing is done in Huntsville, AL, and updated observations are sent to the National Weather Service every 2 min. The observational data will also be available on a public website. The higher operating frequency results in a decrease in signal strength estimated to be about 15-20 dB, relative to the LMA networks being operated in northern Alabama and central Oklahoma (which operate on TV channels 5 and 3, respectively). This is offset somewhat by decreased background noise levels at many stations. The receiver threshold levels range from about -95 dBm up to -80 dBm and the peak lightning signals typically extend 15-20 dB above the threshold values. Despite having decreased sensitivity, the network locates lightning in plan position over all of Maryland and Delaware, much of Virginia, and into Southern Pennsylvania and New Jersey. 3-D coverage is provided out to 100-150 km range from the Sterling WFO including the 3 major DC commercial airports (Reagan National, Dulles International, and Baltimore Washington International). The network will eventually consist of 10 or more stations, which will extend and improve its coverage.

Krehbiel, Paul↗

MicroMAPS CO Measurements over North America and Europe during Summer-Fall 2004

The MicroMAPS instrument is a nadir-viewing, gas filter-correlated radiometer which operating in the 4.67 micrometer fundamental band of carbon monoxide. Originally designed and built for a space mission, this CO remote sensor is being flown in support of satellite validation and science instrument demonstrations for potential UAV applications. The MicroMAPS instrument system, as flown on Proteus, was designed by a senior student design project in the Aerospace Engineering Department, Virginia Tech, in Blacksburg, VA. and then revised by Systems Engineers at NASA Langley. The final instrument system was integrated and tested at NASA LaRC, in partnership with Scaled Composites and Virginia Space Grant Consortium (VSGC). VSGC supervised the fabrication of the nacelle that houses the instrument system on the right rear tail boom of Proteus. Full system integration and flight testing was performed at Scaled Composites, in Mojave, in June 2004. Its successful performance enabled participation in four international science missions on Proteus: in 2004, INTEX -NA over eastern North America in July, ADRIEX over the Mediterranean region and EAQUATE over the United Kingdom region in September,and TWP-ICE over Darwin, Australia and the surrounding oceans in Jan-Feb 2006. These flights resulted in nearly 300 hours of data. In parallel with the engineering developments, theoretical radiative transfer models were developed specifically for the MicroMAPS instrument system at the University of Virginia, Mechanical Engineering Department by a combined undergraduate and graduate student team. With technical support from Resonance Ltd. in June 2005, the MicroMAPS instrument was calibrated for the conditions under which the Summer-Fall 2004 flights occurred. The analyses of the calibration data, combined with the theoretical radiative transfer models, provide the first data reduction for the science flights reported here. These early results and comparisons with profile data from the NASA DC-8, the coincident AIRS CO retrievals, and selected CO measurements from the MOZAIC program will be presented.

Connors, Vickie S.↗

Selected Papers Presented at MODSIM World 2009 Conference and Expo

Selected papers from MODSIM World 2009 Conference and Expo are contained in this NASA Conference Publication (CP). MODSIM World 2009 was held in Virginia Beach, Virginia, October 14-16, 2009, at the Virginia Beach Convention Center. The theme of the 2009 conference and expo was "21st Century Decision-Making: The Art of Modeling & Simulation." The 79 submitted papers were peer-reviewed and 64 were accepted for presentation at MODSIM World 2009. As a condition of acceptance, the first author was responsible for securing/obtaining all permissions associated with the general release and public availability of the paper. Further, the first authors also had to grant NASA the right to include their papers in the NASA CP. There are 53 papers in this NASA CP.

Thomas E Pinelli↗

Improving Customer Waiting Time at a DMV Center Using Discrete-Event Simulation

Virginia's Department of Motor Vehicles (DMV) serves a customer base of approximately 5.6 million licensed drivers and ID card holders and 7 million registered vehicle owners. DMV has more daily face-to-face contact with Virginia's citizens than any other state agency [1]. The DMV faces a major difficulty in keeping up with the excessively large customers' arrival rate. The consequences are queues building up, stretching out to the entrance doors (and sometimes even outside) and customers complaining. While the DMV state employees are trying to serve at their fastest pace, the remarkably large queues indicate that there is a serious problem that the DMV faces in its services, which must be dealt with rapidly. Simulation is considered as one of the best tools for evaluating and improving complex systems. In this paper, we use it to model one of the DMV centers located in Norfolk, VA. The simulation model is modeled in Arena 10.0 from Rockwell systems. The data used is collected from experts of the DMV Virginia headquarter located in Richmond. The model created was verified and validated. The intent of this study is to identify key problems causing the delays at the DMV centers and suggest possible solutions to minimize the customers' waiting time. In addition, two tentative hypotheses aiming to improve the model's design are tested and validated.

Arnaout, Georges M.↗