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At least 307 records · Page 17

Evaluating the Effectiveness of a Detection and Deterrent System in Reducing Golden Eagle Fatalities at Operational Wind Facilities

The Renewable Energy Wildlife Institute (REWI) was appointed as the prime awardee of DOE award number DE-EE0007883 to lead a team of scientists, wind developers, and technology manufacturers toward the overarching goal of evaluating the effectiveness of the current DTBird system in minimizing the risk of golden eagles (Aquila chrysaetos) and other large soaring raptors from approaching the rotor-swept zone (RSZ) of operating wind turbines. As part of this goal, the team set out to 1) quantify the expected reduction in collision risk for golden eagles from operation of the detection and deterrence modules in a manner that supports the approach used by the U.S. Fish and Wildlife Service (USFWS) to assess and credit facility operators for their efforts to minimize predicted collision fatalities and 2) provide information to help improve the technology to maximize its effectiveness. DTBird is an automated detection and audio deterrent system created by the Spanish company Liquen, designed to discourage birds from entering the RSZ of spinning wind turbines. The system uses cameras to automatically detect airborne targets of interest, records each such event in an online database, and triggers a warning signal (loud sound) if the tracked object has moved close to the turbine. If the object moves even closer to the RSZ, a more aggressive dissuasion signal is broadcast. To meet our objectives, the team conducted a two-year experiment at the Goodnoe Hills wind facility in Washington state, in which 14 turbines were outfitted with DTBird units. Daily, each DTBird-equipped turbine was randomly assigned to a control or treatment group. Treatment turbines operated with DTBird running as intended—broadcasting warning or deterrent signals when DTBird detected a target within range. On control turbines, no sound signals were broadcast if a moving target triggered the DTBird system. The team also flew unmanned aerial vehicles (UAVs) designed to coarsely mimic the general size, weight, and coloration of golden eagles in programmed flight transects across DTBird detection ranges to quantify DTBird’s ability to detect intended targets and to evaluate factors that influence the probability of detection and DTBird’s response distances. Additionally, the team evaluated the behavioral responses of in situ eagles exposed to spinning turbines alone (visual and sound influences) versus spinning turbines plus broadcasted DTBird audio deterrents, to estimate the effectiveness of deterrence by the DTBird system. The data and results from these investigations were combined with those from a pilot study conducted at the Manzana Wind Power Project in California to better evaluate DTBird’s effectiveness across different landscapes.

17 WIND ENERGY↗

Review of Codes and Standards for Energy Storage Systems

This article identifies several examples of industry efforts and successes in removing gaps in energy storage (ES) Codes & Standards (C&S) by updating or creating and publishing new standards. A particular challenge discussed in this article is that while modern battery technologies including lithium ion (Li-ion) increase technical and economic viability of grid energy storage, newer battery technologies also present new or unknown risks to managing the safety of energy storage systems (ESS). There has been progress in filling gaps in published ES C&S that recognize and address the expanding range of technologies and their unique characteristics. However, there remain significant need and opportunity for researchers to contribute to the underlying knowledge base that informs development of technical references and standards, and ultimately the application of published standards for the effective and safe design and use of modern ESS.

Energy Storage, Codes and Standards↗

Digital Twins for Nuclear Power Plants and Facilities

The nuclear digital twin (DT) is the virtual representation of a nuclear energy system across its lifecycle. The nuclear DT uses real-time information and other data sources to improve the process of design, licensing, construction, security, O&M, decommissioning, and waste disposal. By leveraging the knowledge base and experience from the past 40 years of LWR operation, the nuclear DT is helping to accelerate the development and deployment of advanced nuclear technology in areas of passive safety, new fuel forms, instrumentation, and reactor control. For the currently operating nuclear fleet, DTs are reducing the operational risks, increasing plant availability, increasing energy capability, and reducing electricity production costs. For advanced fission and fusion reactors, DTs are being used to design for passive safety and built-in security-by-design. Rapidly deployable small modular reactor (SMR) and microreactor designs compatible with modular construction techniques and advanced manufacturing will be the new normal, reducing the need for large capital expenditures and compressing construction schedules. In addition, lower operational and maintenance costs will be realized by reducing the complexity of operations, staffing needs, and maintenance-related activities.

Kropaczek, Dave↗

A Self-Sustained CPS Design for Reliable Wildfire Monitoring

Continuous monitoring of areas nearby the electric grid is critical for preventing and early detection of devastating wildfires. Existing wildfire monitoring systems are intermittent and oblivious to local ambient risk factors, resulting in poor wildfire awareness. Ambient sensor suites deployed near the gridlines can increase the monitoring granularity and detection accuracy. However, these sensors must address two challenging and competing objectives at the same time. First, they must remain powered for years without manual maintenance due to their remote locations. Second, they must provide and transmit reliable information if and when a wildfire starts. The first objective requires aggressive energy savings and ambient energy harvesting, while the second requires continuous operation of a range of sensors. To the best of our knowledge, this paper presents the first self-sustained cyber-physical system that dynamically co-optimizes the wildfire detection accuracy and active time of sensors. The proposed approach employs reinforcement learning to train a policy that controls the sensor operations as a function of the environment (i.e., current sensor readings), harvested energy, and battery level. Here, the proposed cyber-physical system is evaluated extensively using real-life temperature, wind, and solar energy harvesting datasets and an open-source wildfire simulator. In long-term (5 years) evaluations, the proposed framework achieves 89% uptime, which is 46% higher than a carefully tuned heuristic approach. At the same time, it averages a 2-minute initial response time, which is at least 2.5× faster than the same heuristic approach. Furthermore, the policy network consumes 0.6 mJ per day on the TI CC2652R microcontroller using TensorFlow Lite for Micro, which is negligible compared to the daily sensor suite energy consumption.

54 ENVIRONMENTAL SCIENCES↗

Computational Tools and Workflows for Quantitative Risk Assessment and Decision Support for Geologic Carbon Storage Sites: Progress and Insights from the U.S. DOE’s National Risk Assessment Partnership

The 2005 Intergovernmental Panel on Climate Change (IPCC) Special Report on CCS raised the profile of CO2 capture and storage (CCS) as an important technology for reducing greenhouse gas (GHG) emissions. CCS is now recognized as a key component of most climate change mitigation scenarios. Since publication of that report the international research, development, and deployment (RD&D) community has advanced key technical aspects, clarified regulatory requirements, explored value chain and infrastructure solutions, and developed incentive paradigms to enable and promote large-scale deployment of CCS. These efforts have included research to better characterize geologic storage resources, to improve injection performance and storage efficiency, to assess and manage subsurface environmental risks, and to advance monitoring technologies to assure system conformance. These efforts have helped to build confidence in the viability of geologic carbon storage (GCS), but stakeholder concerns about long-term risks and liability associated with GCS remain a hurdle to broad acceptance and large-scale deployment of CCS. Since 2010, the U.S. DOE’s National Risk Assessment Partnership (NRAP) – a research collaboration between five contributing national laboratories – has worked to establish and demonstrate methods and tools to quantify and manage the subsurface environmental risks associated with GCS, amidst uncertainty. This work supports the Office of Fossil Energy and Carbon Management Carbon Transport and Storage Program’s goal of advancing safe and secure commercial-scale GCS deployment. To address the technical challenge of simulating the physical response of the GCS site to large-scale CO2 injection, NRAP has adopted an approach that relies on coupling computationally efficient reduced-order and/or data-driven proxy models of important system components (i.e., storage reservoir, sealing caprock, leakage pathways, intermediate formations, overlying groundwater aquifers, and the atmosphere) in integrated assessment framework. That integrated model of the physical system is complemented with fit-for purpose functionality to support site characterization and risk-related decisions. The recently released NRAP Phase II toolset includes the Open-Source Integrated Assessment Model (NRAP-Open-IAM) for evaluation of trends in leakage risk and potential impact, tools to support monitoring design optimization (Designs for Risk Evaluation and Management – DREAM v3.0 and Passive Seismic Monitoring Tool - PSMT), and tools for state of stress evaluation (State-of-Stress Analysis Tool - SOSAT) and forecasting induced seismicity risk. The NRAP team has also released a pair of reports describing conceptual workflows to incorporate physics-based, quantitative risk assessment into many of the design, planning, operation, and closure decisions for GCS projects. An online catalogue highlights published studies where these tools and methods are demonstrated. In this presentation, the utility of these products to assess risks and address key stakeholder questions will be highlighted through examples, and related insights about the safety and security of geologic carbon storage in qualified storage sites will be discussed. The prospect of rapid, large-scale deployment of GCS technology to aggressively reduce anthropogenic CO2 emissions requires careful consideration of interference between multiple commercial-scale storage projects within a basin. Going forward, NRAP is expanding and adapting site-scale risk quantification tools and methods to enable assessment of risks and inform management decisions for basin-scale deployment. Increasingly, this work will leverage next-generation approaches for surrogate modelling, fast prediction, and advanced visualization enabled by machine learning and artificial intelligence to promote virtual learning, scenario evaluation, and augment risk-based decision making.

quantitative risk assessment, geologic carbon stor↗

Source term analysis of FeCrAl accident tolerant fuel using MELCOR

It has been established that incremental improvements in beyond design basis accident performance can be achieved through accident tolerant fuel (ATF). However, they have the potential to recover margin with respect to conventional fuel and therefore enhance plant economics through uprate or cycle length increase. To realize this potential, it is necessary to quantify the reduction in source term due to use of ATF, and correspondingly how this is affected by increasing the cycle length and/or burnup. This requires development of a risk informed analysis methodology for ATF under high burnup conditions, which is being developed within LWRS. To this end, a MELCOR simulation of FeCrAl ATF in a recovered Large Break LOCA (LBLOCA) scenario has been developed, using a model based on the Zion Pressurized Water Reactor (PWR). The new user defined material capability, along with the inclusion of detailed neutronics- and depletion-derived parameters such as core power distribution, decay heat behavior, and fission product inventories, allows a more detailed simulation of FeCrAl clad material properties and behavior than has previously been possible using MELCOR. These detailed FeCrAl results were compared with a zircaloy clad model to investigate the differences between the two clad types and quantify the benefits of FeCrAl ATF with an 18-month cycle. Next, the fuel cycle with ATF was extended to 24 months, to determine whether any additional safety margin provided by FeCrAl ATF could be leveraged to implement high burnup FeCrAl-clad fuel while retaining the same operating and safety limits as current zircaloy-clad fuel. For the particular scenario analyzed, the delay to fuel failure from using ATF was of the same order as the LOCA recovery time, and hence significant in reducing fission product release, with the 24-month FeCrAl core performing better than the 18-month zircaloy core. It is noted that for other transients, the reduction in release due to using FeCrAl may be less significant. Furthermore, the material model developed here can be used in such further studies in support of determining the overall source term.

11 NUCLEAR FUEL CYCLE AND FUEL MATERIALS↗

TEAMER: Results of Investigating Structural Design Concepts and Alternative Materials for a Wave Power System

Included here are materials from a study on the design of a three-body Wave Energy Converter (WEC) utilizing a heave plate, dual Power Take Offs (PTOs), and single point mooring. A material trade study has been conducted to evaluate the effects of introducing various metallic and fiber-reinforced polymer (FRP) elements to the design. The baseline design is C-Power's patented k2 Wave Power System (WPS). This Testing Expertise and Access for Marine Energy Research (TEAMER) Request for Technical Support (RFTS) 9 effort resulted in alternative designs of the WPS center member, the nacelle. The analysis resulting from this study will inform the design of a lightweight structure with lower manufacturing and operating costs that increases energy conversion and power-to-weight ratio of the device. The dataset contains several components: finite element analysis (FEA) data, hand calculations, and CAD models. FEA files includes those used for and generated by finite element simulations. Calculations include hand calculations performed using Microsoft Excel, which assess core laminate properties, buckling, and other structural aspects in accordance with risk management DNV-RP-C201 standards. CAD materials include Solidworks files for parts, assemblies, and drawings of the evaluated models.

16 TIDAL AND WAVE POWER↗

Advance Reactor Operational Technology Architecture Categorization

Seven generation III+ and generation IV nuclear reactor types, based on twelve reactor concepts surveyed, are examined using functional decomposition to extract relevant operational technology (OT) architecture information. This information is compared to existing nuclear power plants (NPPs) OT architectures to highlight novel and emergent cyber risks associated with next generation NPPs. These insights can help inform operational technology architecture requirements that will be unique to a given reactor type. Next generation NPPs have streamlined OT architectures relative to the current generation II commercial NPP fleet. Overall, without compensatory measures that provide sufficient and efficient cybersecurity controls, next generation NPPs will have increased cyber risk. Verification and validation of cyber-physical testbeds and cyber risk assessment methodologies may be an important next step to reduce cyber risk in the OT architecture design and testing phase. Coordination with safety requirements can result in OT architecture design being an iterative process.

22 GENERAL STUDIES OF NUCLEAR REACTORS↗

Battery Energy Storage Systems Report

Battery energy storage systems (BESS) are a critical component of grid reliability and resilience today, providing rapid response capabilities while enabling grid modernization and capacity expansion across the United States. As utilities, communities, and customers prepare to deploy significant BESS capacity over the next several years, the United States has an opportunity to build security into battery system design and deployments. This report provides a framework for assessing the current dominance of foreign-manufactured components in the supply chains for BESS, inverter-based resources, and transformers. It offers high-impact, actionable solutions to service partners, industry, and government to address supply chain risks for currently installed, in design, and future deployments.

24 - POWER TRANSMISSION AND DISTRIBUTION↗

Engineering Against Digital Risk in CIP Applications: Cyber-Informed Engineering Use Cases

Cyber-Informed Engineering (CIE) addresses the reality that cyber attacks on engineered systems can have consequences far beyond data loss or disruption of digital networks. When control systems are compromised, safety, reliability, and performance of the physical process itself may be threatened. This presentation discusses engineered controls of 7 categories and the CIE database of controls that provides clear examples and guidance for defining and applying engineered controls in CIE. It explains what engineered controls are, how they differ from information security measures, and how they are integrated into system design.

99 - GENERAL AND MISCELLANEOUS↗

Deciphering Degradation: Machine Learning on Real-World Performance Data

The solar investment community is in need of up-to-date and data-derived system degradation rates to use in financial models that calculate the risk and expectation of energy revenue. To date, financial models choose degradation rates from past studies that are limited and may not be representative of solar projects in development today. As the solar industry expands in all sectors (residential, commercial, and utility), there is a growing amount of energy generation data available to analyze. With the help of the open source degradation analysis code (RdTools) it is now possible to derive degradation on an ongoing basis and continuously provide up-to-date durability statistics to the investment community. Ongoing and accurate statistics of fielded photovoltaic systems allows financial stakeholders to constrain energy revenue projections, lower financial risk, and increase the bankability of solar. This presentation will provide a mid-term progress update on a 2 year SETO-funded degradation project that involves applying RdTools analysis on kWh Analytics’ industry database. With results from the RdTools analysis in hand, machine learning methods are employed to quantify how much variance of system performance degradation can be explained by predictor variables such as environmental factors, equipment bill of materials characteristics, and system design information. The goal of this presentation is to promote the usage of RdTools on an ongoing to data owners and to solicit feedback from researchers and stakeholders on how to maximize impact of the SETO-funded kWh Analytics degradation project.

14 SOLAR ENERGY↗

Project: Corbomite - Product: ConsoleWorks REACT

TDi Technologies presents ConsoleWorks REACT, an advanced platform designed to tackle the complexities of cyber and operational risk assessment. This comprehensive solution goes beyond asset-focused approaches by considering the impact of both assets and people have on the security and operation of critical infrastructure, specifically targeting preventing gird mis-operation by evaluating real-time human interaction or commands with critical assets. The hypothesis suggests that by integrating the assessment of user commands into the overall risk assessment process, organizations can make more informed decisions, prioritize resources effectively, and respond promptly to potential threats. This hypothesis forms the basis for the development of a proactive and holistic risk management approach that is more comprehensive and context aware than traditional models which only look at assets, patch levels, configuration and threat intel by collecting that information off the network vs directly from the asset, human, and human interaction all in real-time. ConsoleWorks' unique man-in-the-middle architecture is a key feature that sets it apart in the cybersecurity landscape. This architecture enables the real-time observation, enforcement, and commands or interaction risk transparency of user interaction with critical infrastructure to be risk mitigated and audited as they are aggregated with device and human risk factors for a more comprehensive risk threat score across a device or group of devices. This architecture allows ConsoleWorks to act as a secure intermediary between users and critical assets, monitoring all interactions and ensuring that only authorized commands are sent to the asset to be executed. This not only enhances security but also provides a comprehensive audit trail of all user activities, contributing to compliance efforts and facilitating incident investigation and risk management. By integrating this unique architecture with our comprehensive risk assessment methodology, ConsoleWorks REACT provides a powerful solution for managing cyber and operational risks, enabling organizations to maintain a robust security posture and effectively mitigate potential threats. To that end, the primary objective of this project was to research and develop a robust solution that enables the energy industry to mitigate the risks associated with human actions that can compromise the security or operations of assets critical to energy delivery, generation, transmission and operation. ConsoleWorks REACT plays a pivotal role in achieving this goal by leveraging its unique capabilities to monitor and track all user activity. Through its Zero Trust approach, which emphasizes continuous verification, the platform ensures secure access to assets and serves as the centralized human response and notification platform for addressing cyber and operational issues.

97 MATHEMATICS AND COMPUTING↗

Populating the Hydrogen Component Reliability Database (HYCRED) with Incident Data from Hydrogen Dispensing

Safety, risk, and reliability issues are vital to ensure the continuous and profitable operation of hydrogen technologies. Quantitative risk assessment (QRA) has been used to enable the safe deployment of engineering systems, especially hydrogen fueling stations. However, QRA studies require reliability data which are essential to collect to make the studies as realistic and relevant as possible. These data are currently lacking and data from other industries, such as oil and gas, are used in hydrogen system QRAs. This may lead to inaccurate results since hydrogen fueling stations have differences in physical properties, system design, and operational parameters when compared to other fueling stations, thus necessitating new data sources are necessary to capture the effects of these differences. To address this gap, we developed a structure for a hydrogen component reliability database, (HyCReD) [1], which could be used to generate reliability data to be used in QRA studies. In this paper, we demonstrate populating the HyCReD database with information extracted from new narrative reports on hydrogen fueling station incidents, specifically focused on the dispensing processes. We analyze five new events and demonstrate the feasibility of populating the database and types of meaningful insights that can be obtained at this stage.

component reliability↗

A National Secure-by-Design Strategy

The US National Cybersecurity Strategy published March 2, 2023 uses plain language to communicate that the US is calling for a major change in how we prioritize the security of software systems used in critical infrastructure. It acknowledges that our current approach, which is essentially, “let the buyer beware,” leaves entities who are least able to assess or defend vulnerable software responsible for the impacts of designed-in weaknesses while the makers of the technology bear no liability. The strategy recommends a security-by-design approach, recommending that software vendors be held liable to uphold a “duty of care” to consumers and for systems to be designed to “fail safely and recover quickly” . For energy infrastructure, the strategy calls out the need to implement the National Cyber-Informed Engineering Strategy to achieve higher confidence security for energy infrastructures. The Idaho National Laboratory, a pioneer in cyber-informed engineering concepts, is at the forefront of organizations educating others in industry, academia, and government on how to apply these concepts to real-world challenges. In this brief, we'll outline some of the basic principles of security-by-design and offer examples of how, in a water sector context, they're being put into successful practice.

42 ENGINEERING↗

National serosurvey and risk mapping reveal widespread distribution of Coxiella burnetii in Kenya

Coxiella burnetii, the causative agent of Q fever, is an emerging pathogen that has the potential to cause severe chronic infections in animals and humans worldwide. The detrimental impact on public health is projected to be higher in the low- and middle-income countries given their lower capacity to sustain effective surveillance and response measures. We implemented a national serosurvey of cattle in Kenya to map the spatial distribution of the pathogen. The study used serum samples that were collected from randomly selected cattle in different ago-ecological zones across the country. These samples were screened for the pathogen using PrioCHECK Ruminant Q Fever AB Plate ELISA kit. The laboratory findings were analyzed using INLA package to identify risk factors for C. burnetii exposure from herd- and animal-level factors, area, and bioclimatic datasets accessed from online databases. A total of 6,593 cattle were recruited for the study; of these, 7.9% (95% CI; 7.2–8.5) were seropositive. Outputs from the multivariable analysis revealed that the animal age and some of the geographical variables including wind speed, area under shrubs and “petric calcisols” type of soil were significantly associated with C. burnetii seropositivity. Being a calf, weaner or subadult was associated with lower odds of exposure compared to being an adult by 0.24 (credibility interval: 2.5% and 97.5%), 0.41 (0.30–0.55) and 0.51 (0.38–0.69), respectively. In addition, a unit increase in the wind speed increased the odds of C. burnetii seropositivity by 1.27 (1.05–1.52) while an increase on the land area under shrubs was associated with lower odds of exposure (0.67 [0.47–0.69]). The effect of petric calcisols was non-linear; an increase of the land area with this soil type was associated with an exponential increase in C. burnetii seropositivity. This study provides new data on C. burnetii seroprevalence, information of its risk factors and a prevalence map that can be used for C. burnetii risk surveillance and control. The identification of environmental risk factors for C. burnetii exposure, and the increasing awareness of the zoonotic potential of the pathogen, calls for the need to enhance the existing collaborations for the surveillance and control of C. burnetii in line with the One Health framework. The evidence generated on the potential role of environmental factors can also be used to design nature-based interventions, such as replacement of vegetation in denuded areas, to reduce potential for the aerosolization of the pathogen. Livestock vaccination in the hotspots would also reduce animal infections and hence the contamination of the environment.

60 APPLIED LIFE SCIENCES↗

Design Guidelines for Deployable Wind Turbines for Defense and Disaster Response Missions

Access to on-site electrical energy is critical to ensuring a successful military or humanitarian response to conflicts and disasters. These missions typically rely on access to liquid fuel that could be vulnerable to disruption or attack during transport. Generating power on location with wind technology—whether at a contingency base or disaster response coordination point—can reduce this risk and enhance mission reach by diversifying energy sources. Common characteristics of these missions are short planning and execution time horizons and a global scope of potential locations. Compared to conventional wind turbine applications, defense and disaster response applications place a premium on rapid shipping and installation, short-duration operation (days to months), and quick teardown upon mission completion. These design drivers depart from features found in conventional distributed wind turbines, thus necessitating unique design guidance. The supporting information for this guidance comes from available relevant references, technical analyses, and input from industry and military stakeholders. This paper serves as a summary of the full report, Design Guidelines for Deployable Wind Turbines for Military Operational Energy Applications (Sandia report SAND2021-14581 R [1]), which presents the best currently available design guidance for deployable wind turbines to facilitate the effective development and acquisition of technology solutions to support mission success.

17 WIND ENERGY↗

Advancing representations of equity and justice in climate mitigation futures

THIS PAPER WAS PRIMARILY COMPLETED PRIOR TO THE AUTHOR JOINING PNNL AND NO DOE FUNDING WAS USED FOR THIS PAPER. In this work, we review how equity and justice issues in global climate mitigation scenarios are addressed within Integrated Assessment Models (IAMs) and propose a new research agenda to strengthen their integration in model development and application. We begin by examining prominent concerns at the science-policy interface. We introduce a typology of equity and justice limitations in climate mitigation scenarios, distinguishing among structural, methodological, and epistemological biases that shape what integrated assessment models can reveal at policy-relevant scales. Reflecting on these concerns, we propose a research agenda that describes new avenues of work and draws together distinct emerging initiatives. This agenda is based on the feasibility and depth of required interventions, from incremental improvements to structural reforms and alternative participatory approaches. Drawing on reflexive insights from integrated assessment practitioners, it addresses the operational challenges of translating justice concepts into metrics, including risks of reductionism, tokenism, and narrow definitions. Underlying this research agenda is a recognition that modeling communities must engage more critically with implicit assumptions in model design and use that have equity and justice implications. Achieving equitable climate futures will require transformative actions that integrate diverse justice concerns, advance sustainable development goals, and confront systemic inequities across both human and ecological dimensions. Although models will never capture all these aspects, they can be significantly enhanced to support more informed discussion and practical application. Our contribution proposes a way forward to achieving this goal.

Pachauri, Shonali↗

Business Models for Scaling Demand Flexibility Volume II – Customer relationship management strategies, challenges, and lessons learned from U.S. programs

Load growth at the grid edge is driving increased attention to the distribution system and its ability to enable customer technology adoption in an affordable and timely manner. Key industry stakeholders, including electric utilities and regulators, can benefit from strategies to manage and balance customer needs with infrastructure investments, such as demand flexibility. This report focuses on demand flexibility—the ability to reduce, shift, shed, generate, or modulate loads in response to building and grid needs—to reduce the need for costly grid upgrades by deferring investment needs and increase system reliability by shifting electricity usage during periods of high risk. Specifically, we focus on the emerging characteristics of business models for demand flexibility as a framework to understand how demand flexibility programs generate value. In this report, we focus on demand flexibility program customer relationship management strategies, which provide information on value creation and focus on ensuring customers can navigate programs smoothly. This report discusses the role of customer relationship management strategies in demand flexibility programs, characterizes customer relationship management strategies that can be considered during program design and implementation, identifies existing challenges to customer relationship management strategies, and describes lessons learned. This report is part of a series that includes reports on value propositions, stakeholder ecosystem management, and program life cycle.

24 POWER TRANSMISSION AND DISTRIBUTION↗