Cracking the Code: An Integrated Approach to Meeting Client Needs at NASA’s Langley Research Center
Organizational development (OD) is an interdisciplinary field that encourages the integration of many different concepts and theories in meeting client requirements. However, OD practitioners often maintain a significant amount of knowledge and lack specific guidance on how to combine concepts into a unified approach to drive change, thus making the selection and integration of disparate approaches challenging. To assist OD practitioners in navigating these challenges, a theory synthesizing approach is used to demonstrate the incremental insights that can be gained through the innovative integration of concepts, rather than being restricted to one perspective. More specifically, a novel Integrated Approach Decision-Making Tool is presented that offers specific steps to take to reach an effective, innovative solution. To further illustrate how this tool can be used in practice, an example is provided that details how this tool was used to achieve project success at NASA’s Langley Research Center through integrating three common OD models. Taken together, this paper will inform change agents operating in a similar capacity at any organization by providing a roadmap for how to meet client requirements and achieve increased project success through creating integrated, novel OD interventions.