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Search indexed NASA NTRS and DOE OSTI research on propulsion, heat transfer, battery materials and energy systems. Follow report and document links to the original sources.

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At least 253 records · Page 14
All sourcesNASA NTRSDOE OSTI
DOE OSTI2018

Final Report: TIP-337 Home Battery System for Cybersecure Energy Efficiency and Demand Response

Many challenges related to energy use and grid participation face the residential building sector and utilities that serve our homes today. To reduce energy consumption, increase grid service participation, and improve homeowner benefits, a solution is needed that can adapt itself to each home and homeowner/occupant, that can deliver both building and grid services with reliability and high availability, that can automate these operations to minimize cost and complexity of deployment, and that can provide both home data privacy and grid cybersecurity. We hypothesize that customer-oriented home automation can mutually satisfy home occupant/owner needs, reduce energy consumption, and deliver reliable grid services. This project seeks to develop innovative technology solutions that prove this hypothesis. The Home Battery System (HBS) is a technology package comprised of connected 'smart' appliances, rooftop solar photovoltaics, a home battery, and a coordinating smart controller. This system is envisioned, developed and demonstrated by the National Renewable Energy Laboratory (NREL), Bosch, ESCRYPT and Colorado State University (CSU). It is the result of three years of research by our diverse team. NREL developed the home automation controller, and performed simulation and laboratory evaluations of the HBS. Bosch developed and delivered most of the connected appliances used in the project, and provided technical and commercialization guidance. ESCRYPT led cybersecurity analysis and developed the cybersecurity layer. CSU provided leadership on preference elicitation methodologies.

32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATI↗
DOE OSTI2021

Impact of Connected Communities

Buildings account for 35% of CO 2 emissions and almost 40% of the United States’ energy use. High-performance homes and neighborhoods play an important role in supporting efforts to decarbonize the US power system by 2035. Significant reductions in CO 2 emissions within the residential sector can be realized through electrification of loads paired with the flexibility created by leveraging smart Internet of Things (IoT) capabilities to shift energy use based on grid signals, thus improving generation/distribution efficiency and maximizing the use of renewable generation capacity. All of this can be achieved while allowing smart home appliances and equipment to meet homeowner needs – including reducing power bills - while optimizing operation in conjunction with the grid using novel control techniques. The Grid-Interactive Efficient Buildings Roadmap by the US Department of Energy’s (DOE’s) Building Technologies Office (BTO) notes that implementing grid-interactive efficient building (GEB) technology has the potential to reduce CO 2 emissions by 80 million tons/year—roughly equivalent to 17 million cars. To achieve this vision, the US Department of Energy’s Oak Ridge National Laboratory (ORNL)—in collaboration with Southern Company Research & Development, Alabama Power, Georgia Power, BTO and the US DOE’s Office of Electricity (OE) —is developing and demonstrating novel connected communities at two locations. Southern Company in turn engaged with industry partners, including design firms, residential developers, and residential HVAC and appliance manufacturers because their participation would be critical to the success of the initial research project, as well as the future scaling to the Southern Company service territory and beyond. Impacts of the Connected Communities projects in Alabama and Georgia are outlined including: energy, grid services and data management learnings; homeowner feedback; vendor engagement; adoption by utilities; technical, policy and business model challenges.

24 POWER TRANSMISSION AND DISTRIBUTION↗
DOE OSTI2021

Dishwashers in the Residential Sector: A Survey of Product Characteristics, Usage, and Consumer Preferences

Data on consumer purchasing decisions, usage, and behaviors relating to residential appliances help to inform technical and economic analyses related to the energy and water used by those appliances, including dishwashers. Existing publicly available data for dishwashers include two regularly conducted national surveys that describe dishwasher ownership and usage. The United States (US) Department of Energy’s (DOE) Energy Information Administration’s Residential Energy Consumption Survey (RECS) records the presence of a dishwasher in the home, the numbers of times per week the dishwasher is operated, and the dishwasher age, along with household demographic characteristics. The US Census Bureau’s American Housing Survey (AHS) also records the presence of a dishwasher in the home along with household demographic characteristics.

32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATI↗
DOE OSTI2022

Commercial, industrial, and institutional discount rate estimation for efficiency standards analysis: Sector-level data 1998–2021

Underlying each of the Department of Energy’s (DOE’s) federal appliance and equipment energy conservation standards are a set of complex analyses of the projected costs and benefits of regulation. Any new or amended standard must be designed to achieve significant additional energy conservation, provided that it is technologically feasible and economically justified (42 U.S.C. 6295(o)(2)(A)). DOE determines economic justification based on whether the benefits exceed the burdens, considering a variety of factors, including the economic impact of the standard on consumers of the product and the savings in lifetime operating cost compared to any increase in price or maintenance expenses (42 U.S.C. 6295(o)(2)(B)). As part of this determination, DOE conducts a Life-Cycle Cost (LCC) analysis, which models the combined impact of appliance first cost and operating cost changes on a representative commercial building sample in order to identify the fraction of customers achieving LCC savings or incurring net cost at the considered efficiency levels. Thus, the commercial discount rate value(s) used to calculate the present value of energy cost savings within the LCC model implicitly plays a role in estimating the economic impact of potential standard levels. This report provides an in-depth discussion of the commercial discount rate estimation process. It is an update to previous reports on estimating commercial discount rates from firm-level financial data (Fujita, 2016). Major topics covered in this report include: Discount rate estimation methods and rationale; -Data sources used and data limitations; -Discount rate distributions for use in standards analysis; -Discount rate estimation methods and distributions specific to the small business subgroup analysis. Going forward, this report will be updated as data allow and analyses necessitate.

32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATI↗
DOE OSTI2023

Commercial, industrial, and institutional discount rate estimation for efficiency standards analysis: Sector-level data 1998–2022

Underlying each of the U.S. Department of Energy’s (DOE’s) federal appliance and equipment energy conservation standards are a set of complex analyses of the projected costs and benefits of regulation. Any new or amended standard must be designed to achieve significant additional energy conservation, provided that it is technologically feasible and economically justified (42 U.S.C. 6295(o)(2)(A)). DOE determines economic justification based on whether the benefits exceed the burdens, considering a variety of factors, including the economic impact of the standard on consumers of the product and the savings in lifetime operating cost compared to any increase in price or maintenance expenses (42 U.S.C. 6295(o)(2)(B)). As part of this determination, DOE conducts a life-cycle cost (LCC) analysis, which models the combined impact of appliance first cost and operating cost changes on a representative commercial building sample to identify the fraction of customers achieving LCC savings or incurring net cost at the considered efficiency levels. Thus, the commercial discount rate value(s) used to calculate the present value of energy cost savings within the LCC model implicitly plays a role in estimating the economic impact of potential standard levels. This report provides an in-depth discussion of the commercial discount rate estimation process. It is an update to previous reports on estimating commercial discount rates from firm-level and sector-level financial data (e.g., Fujita, 2021, 2016). Major topics covered in this report include the following: -Discount rate estimation methods and rationale -Data sources used and data limitations -Discount rate distributions for use in standards analysis -Discount rate estimation methods and distributions specific to the small business subgroup analysis A version of this analysis was most recently released in 2022. Going forward, this report will be updated as data allow and analyses necessitate.

32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATI↗
DOE OSTI2023

Overview of the Inflation Reduction Act of 2022 (IRA) Home Energy Rebate Tool

The IRA Home Energy Rebate Tool (Tool) provides if/then analysis on the impact of two provisions of the Inflation Reduction Act (IRA); 50121 - Home Energy Performance-Based Whole-House Rebates (Home Efficiency Rebates or HOMES Program) and 50122 - High-Efficiency Electric Home Rebate Program (Home Electrification and Appliance Rebates or High-Efficiency Electric Appliances Rebates Program). The Tool can generate realistic scenarios based on the legislative text. The results of the Tool should not be interpreted as forecasts or predictions of what will happen for individual households, States or the nation. This overview provides a high level summary of the data inputs and methods.

29 ENERGY PLANNING, POLICY, AND ECONOMY↗
DOE OSTI2024

Commercial, industrial, and institutional discount rate estimation for efficiency standards analysis: Sector-level data 1998–2023

Underlying each of the U.S. Department of Energy’s (DOE’s) federal appliance and equipment energy conservation standards are a set of complex analyses of the projected costs and benefits of regulation. Any new or amended standard must be designed to achieve significant additional energy conservation, provided that it is technologically feasible and economically justified (42 U.S.C. 6295(o)(2)(A)). DOE determines economic justification based on whether the benefits exceed the burdens, considering a variety of factors, including the economic impact of the standard on consumers of the product and the savings in lifetime operating cost compared to any increase in price or maintenance expenses (42 U.S.C. 6295(o)(2)(B)). As part of this determination, DOE conducts a life-cycle cost (LCC) analysis, which models the combined impact of appliance first cost and operating cost changes on a representative commercial building sample to identify the fraction of customers achieving LCC savings or incurring net cost at the considered efficiency levels. Thus, the commercial discount rate value(s) used to calculate the present value of energy cost savings within the LCC model implicitly plays a role in estimating the economic impact of potential standard levels. This report provides an in-depth discussion of the commercial discount rate estimation process relying on the Capital Asset Pricing Model (CAPM) to estimate a business’ cost of equity, and by adding a risk adjustment factor to the risk-free rate associated with long-term U.S. Treasury bonds to estimate their cost of debt. It is an update to previous reports on estimating commercial discount rates from firm-level and sector-level financial data (e.g., Fujita, 2021, 2016). Major topics covered in this report include the following: • Discount rate estimation methods and rationale • Data sources used and data limitations • Discount rate distributions for use in standards analysis • Discount rate estimation methods and distributions specific to the small business subgroup analysis.

32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATI↗
DOE OSTI2024

Risk-informed Hierarchical Control of Behind-the-Meter DERs with AMI Data Integration (Final Technical Report)

This project addresses several key barriers to implement the next generation demand response applications and provides a clear understanding of implementing hierarchical and standalone control using AMI data. Through this program, Eaton has developed and tested a meter-as-a-controller prototype with the help of other partners--- National Renewable Energy Laboratory (NREL), Electric Power Research Institute (EPRI), Pecan St Inc. (PSI), and Delaware Electric Cooperative (DEC). The controller can utilize residential controllable loads such as heating, ventilation, and air conditioner (HVAC), electric water heater and distributed energy resources like solar PV and battery energy storage systems for off-setting the demand that is required from the grid, thus providing reliable grid-services for demand reduction or peak shaving. The controller is also capable of coordinating the resources of the premises for better management and energy efficiency while meeting the comfort bound of the premises owner as quality-of-service. The development has been demonstrated in a three virtual-home setup at system performance lab of NREL with real appliances (HVAC, electric water heater, solar PV, and battery). The technology has also been proved through laboratory and field demonstration with successful interconnectivity (e.g., end-to-end communication and data exchange) between the residential appliances and utility through the RF network at Delaware Electric Co-op (DEC) in Delaware.

32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATI↗
DOE OSTI2024

From Silos to Synergy: Identifying a Roadmap for Cross-Sector Research to Accelerate the Clean Energy Transition

The U.S. Department of Energy's blueprints for the transportation, buildings, and electricity sectors call for substantial reductions in greenhouse gas (GHG) emissions by 2050. These plans focus on zero-emission vehicles, investments in transit, energy-efficient buildings, and the widespread adoption and deployment of renewable energy technologies like solar photovoltaics (PV), energy storage and energy-efficient appliances. However, these sectors are often studied and modeled in isolation, overlooking how household decisions to adopt clean technologies in one sector influence others. This study, led by an interdisciplinary team at the National Renewable Energy Laboratory (NREL), explores opportunities for cross-sector collaboration to drive more effective and equitable decarbonization. Through discussions with 22 NREL researchers across transportation, building, solar, and grid sectors, the study highlights the need for integrated tools and models that capture interactions between these sectors. Key insights include the need for data standardization and interoperability to enable cross-sector analysis and decision-making. Strengthening utility partnerships is also critical to align energy policies with decarbonization goals and manage the increased demand for renewable energy. The study also emphasizes the importance of equity in the clean energy transition, calling for targeted incentives and support to ensure that low-income and underserved communities benefit from clean technologies like electric vehicles and energy-efficient appliances. To support these efforts, innovative funding mechanisms must be expanded to facilitate interdisciplinary research, such as city-specific decarbonization plans and federal projects like DOE"s Standard Scenarios. By encouraging collaboration and integrating cross-sector insights, this study aims to provide a roadmap to accelerate the clean energy transition and ensure it is both sustainable and inclusive.

14 SOLAR ENERGY↗
DOE OSTI2025

Demand Response in Residential Energy Code: Technical Brief

As buildings account for over 75% of U.S. electricity use, effectively managing their loads can greatly facilitate the transition towards a clean, reliable grid. Grid-interactive efficient buildings (GEBs) combine efficiency and demand flexibility with smart technologies and communication to provide occupant comfort and productivity while serving the grid as a distributed energy resource (DER). In turn, GEBs can play a key role in ensuring access to an affordable, reliable, sustainable, and modern U.S. electric power system. Their national adoption could provide $\$$100-200 billion in U.S. electric power system cost savings over the next two decades. The associated reduction in CO 2 emissions is estimated at 6% per year by 2030 (DOE 2021). Building codes represent standard design practice in the construction industry and continually evolve to include advanced technologies and innovative practices. Historically, national model energy codes establish minimum efficiency requirements for new construction (ICC 2020). Expanding codes to support GEB capabilities is a pivotal step towards realizing demand flexibility in support of a clean grid by addressing capabilities to improve interoperability between smart building systems, the grid, and renewable energy resources. Realizing GEBs requires buildings with automated demand response (DR) capabilities that enable standardized communication with or control of, subject to explicit consumer consent, energy smart appliances or home energy management systems. This is achieved through direct or indirect (i.e., via an aggregator) communication between appliances and the electric grid. Energy codes can also support DR communication standardization and advance the deployment of building-integrated DERs such as energy storage, generation, and electric vehicles (EVs). Incorporating automated DR capabilities in energy codes provides many benefits to the consumers. Specifically, it aligns building electric load demand with intermittent renewable energy source availability, decreases peak load on the electric grid, allows buildings to respond to utility price signals, supports electrical network reliability and market growth of products and processes aligned with clean economic growth. The incorporation of DR into the model residential energy codes was considered for both the 2021 and 2024 International Energy Conservation Code (IECC) code development cycles. The approved DR measures in the 2021 cycle were removed in response to appeals (ICC 2020). Updated language was presented for consideration again for the 2024 IECC, where it was negotiated and again approved, and again removed in response to appeals (ICC 2024). This resulted in many sections, including sections on demand responsive controls, being moved to the credits options or an appendix as a voluntary application. This technical brief updates the proposed DR components such that they can be considered by states and local governments for direct incorporation into their codes, as well as for future IECC energy code development. The proposal refinements are intended to support consistency in approach and provide a degree of certainty for building owners, designers, contractors, manufacturers, and building and fire safety professionals. The scope of this technical brief includes three strategies for DR in residential buildings: 1) smart thermostats with demand-responsive control, 2) electric water heating incorporating demand-responsive controls and communication and 3) grid Integrated solar and energy storage systems.

2021 IECC↗
DOE OSTI2022

Making Wireless Power Matter (CRADA Final Report)

The Resonant Link project team investigated the integration of their novel, self-resonant magnetic structure for electromagnetic coils into inductive wireless power transfer systems. Relative to conventional wireless power coils, their multi-layer self-resonant structure (the “MSRS”) reduces losses by up to 6x and lowers to BOM cost by up to 10x. These power-dense, cost-effective coils are a promising path towards the first value-add wireless power systems in a variety of applications, from phones to medical devices to kitchen appliances to mobile robots to electric vehicles. The researchers explored development of the power electronics for wireless power transfer systems using the multi-layer self-resonant structure (MSRS) concept that efficiently transmits power over air gaps for in-home applications, including through-wall power transfer, appliances built around the Ki and Qi standards, and other potential use cases This project specifically focused on the power electronics design, development, and testing for these applications. Resonant Link’s proprietary wireless power technology holds the promise of matching the performance of wired chargers in size and efficiency, especially when operated from a DC distribution grid.

42 ENGINEERING↗
DOE OSTI2016

Evaluation of the U.S. Department of Energy Challenge Home Program Certification of Production Builders - Chicago, IL and Devens, MA

TO4 Task 3.1 - K Hovnanian Chicago, IL DOE Challenge Home Program Certified Home Constructed and Verified Specifications DOE Challenge Home Building envelope Ceiling R-49 blown fiberglass, Grade I Walls 2x4 framing @ 16 o.c. with R-13 fiberglass batts, Grade I and 1"" R-5 extruded polystyrene (XPS) insulating sheathing Frame Floors R-38 blown fiberglass, Grade I Basement Walls R-19 fiberglass batts draped full height, Grade I Basement Slab uninsulated Windows Above Grade: ENERGY STAR certified, U=0.29, SHGC=0.28 Basement: Non ENERGY STAR certified, U=0.29, SHGC=0.24 Infiltration 2 ACH 50 Mechanical systems Heat 95% AFUE sealed combustion natural gas furnace in conditioned space Goodman GMH950703BXAF Cooling 13 SEER split system Goodman GSX130301BC DHW AO Smith Vertex 100 0.96 EF natural gas tank water heater in 2nd floor utility closet Hot Water Distribution Redesigned trunk and branch Compliant with EPA WaterSense Efficient Distribution Requirements Ducts Located 100% in conditioned space via floor joists leak free to outside (5% or less) Ventilation Central Fan Integrated Supply (CFIS) ventilation with 6"" insulated outside air duct Fan Controller: Air Cycler FRV, with 6"" motorized damper 50 CFM outside air flow, 33% duty cycle (10 minutes on, 20 minutes off); ASHRAE 62.2-2010 compliance via an exhaust fan - Panasonic FV-08VQ5 WhisperCeiling Rerturn Pathways Active Return at Master Bedroom Transfer Grilles in Secondary Bedrooms Appliances, Lighting, MELs Lights 80% ENERGY STAR certified CFL Appliances ENERGY STAR certified refrigerator, dishwasher, and clothes washer; Natural gas range/oven and clothes dryer" STRUCTURE - Test House Lot 145 - 2013 DOE Challenge Test House Task 3.1 Bolingbrook, IL 60490 House is constructed and is DOE Challenge Verified by Don Nelson, a local rater. The purpose of this project was to evaluate integrated packages of advanced measures in individual test homes to assess their performance with respect to Building America Program goals, specifically compliance with the DOE Challenge Home Program. To that end, Building Science Corporation (BSC) consulted on the construction of five test houses by three cold climate production builders in three separate U.S. cities. (1) K. Hovnanian Homes, Chicago, Illinois (2) David Weekley Homes, Denver, Colorado (3) Transformations, Inc., Devens, Massachusetts. Overall, the builders have concluded that the energy related upgrades (either through the prescriptive or performance path) represent reasonable upgrades. The builders commented that while not every improvement in specification was cost effective (as in a reasonable payback period), many were improvements that could improve the marketability of the homes and serve to attract more energy efficiency discerning prospective homeowners. However, the builders did express reservations about the associated checklists and added certifications. An increase in administrative time was observed with all builders. The checklists and certifications also inherently increase cost due to: (1) Adding services to the scope of work for various trades, such as HERS Rater and heating, ventilation, and air conditioning contractor. (2) Increased material costs related to the checklists, especially the U.S. Environmental Protection Agency Indoor airPLUS and WaterSense Efficient Hot Water Distribution requirement. Ceiling - 18" cellulose Walls - 12" open cell spray foam in double stud walls Foundation - R-10 under slab, 3 1/2" closed-cell spray foam at walls Windows - Harvey U=0.20, SHGC=0.22 Infiltration - 1.0 sq in per 100 sq ft Heating - Mini split heat pump, 10.6 HSPF, 23 SEER Cooling - Mini split heat pump, 10.6 HSPF, 23 SEER DHW - 0.97 EF instantaneous propane water heater Ventilation - bathroom exhaust fans as basic option, HRV upgrade option Adams Circle Devens MA 01434 Cavite Street Devens, MA 01434

Array↗
NASA NTRS1973

Operations manual for the patient assist device

Quadriplegic patients and multiple amputee patients are almost totally dependent on nursing personnel for any activities or interests in which they participate. A patient assist device is reported which provides patient control over electrical devices in his environment. The patient operates three switches to acquire control over a desired electrical appliance. The type switches employed are chosen to conform to patient capabilities, even when such capabilities are as limited as eye or head movements. The switch operations are sensed and converted into command signals by the patient assist device to control ten electrical appliances simulataneously and independently.

Schrader, M. A.↗
NASA NTRS1980

Effects of carbon fibers on consumer products

The potential effects of carbon fibers on consumer products such as dishwashers, microwave ovens, and smoke detectors were investigated. The investigation was divided into two categories to determine the potential faults and hazards that could occur if fibers should enter the electrical circuits of the selected appliances. The categories were a fault analysis and a hazard analysis. Hazards considered were fire, flood, physical harm, explosion, and electrical shock. Electrical shock was found to be a possible occurrence related to carbon fibers. Faults were considered to be any effect on the performance of an appliance which would result in complaint or require service action.

Wise, R. A.↗
NASA NTRS1985

Power-Factor Controllers: How Safe?

Potential safety problems with power-factor controllers (PFC's) evaluated. Based on study of PFCs in use with appliances, report recommends measures to prevent consumers from misapplying these energy saving devices. Device used on such appliances as refrigerators, sewing machines, pumps, hair dryers, and food processors. When misused, they fail to save energy and may cause damage.

Long, K.↗
DOE OSTI2012

Occupancy Simulation in Three Residential Research Houses

Three houses of similar floor plan are being compared for energy consumption. The first house is a typical builder house of 2400 ft2 (223 m2) in east Tennessee. The second house contains retrofits available to a home owner such as energy efficient appliances, windows and HVAC, as well as an insulated attic which contains HVAC duct work. The third house was built using optimum-value framing construction with photovoltaic modules and solar water heating. To consume energy researchers have set up appliances, lights, and plug loads to turn on and off automatically according to a schedule based on the Building America Research Benchmark Definition. As energy efficiency continues to be a focus for protecting the environment and conserving resources, experiments involving whole house energy consumption will be done. In these cases it is important to understand how to simulate occupancy so that data represents only house performance and not human behavior. The process for achieving automated occupancy simulation will be discussed. Data comparing the energy use of each house will be presented and it will be shown that the third house used 66% less and the second house used 36% less energy than the control house in 2010. The authors will discuss how energy prudent living habits can further reduce energy use in the third house by 23% over the average American family living in the same house.

Boudreaux, Philip R↗
DOE OSTI2013

An International Survey of Electric Storage Tank Water Heater Efficiency and Standards

Water heating is a main consumer of energy in households, especially in temperate and cold climates. In South Africa, where hot water is typically provided by electric resistance storage tank water heaters (geysers), water heating energy consumption exceeds cooking, refrigeration, and lighting to be the most consumptive single electric appliance in the home. A recent analysis for the Department of Trade and Industry (DTI) performed by the authors estimated that standing losses from electric geysers contributed over 1,000 kWh to the annual electricity bill for South African households that used them. In order to reduce this burden, the South African government is currently pursuing a programme of Energy Efficiency Standards and Labelling (EES&L) for electric appliances, including geysers. In addition, Eskom has a history of promoting heat pump water heaters (HPWH) through incentive programs, which can further reduce energy consumption. This paper provides a survey of international electric storage water heater test procedures and efficiency metrics which can serve as a reference for comparison with proposed geyser standards and ratings in South Africa. Additionally it provides a sample of efficiency technologies employed to improve the efficiency of electric storage water heaters, and outlines programs to promote adoption of improved efficiency. Finally, it surveys current programs used to promote HPWH and considers the potential for this technology to address peak demand more effectively than reduction of standby losses alone

29 ENERGY PLANNING, POLICY, AND ECONOMY↗
DOE OSTI2012

CoNNECT: Citizen Engagement for Energy Efficient Comunities

The CoNNECT system is a home energy management software system developed to provide the public and electric utilities access to timely, useful, and actionable information about energy usage (that is, usage data for electricity, water, gas, and others). CoNNECT for the public provides the utility customers access to historical usage data; permits visual correlation between weather and consumption patterns; compares customers’ consumption data to that of their peers (customers living in houses of similar size, age, and household size); and provides information for actions using generic appliance data. Utility customers can customize their information for action by contributing data about their appliances. CoNNECT for the utility provides electric utility analysts access to additional data, such as building envelope data, which they naturally do not have access to; permits easy decision making through the generation of usage “heat-maps” for global comparison and assessment; and permits the clustering of customers based on user-defined criteria.

Omitaomu, Olufemi↗