IT Solution to Improve the Permitting Process

Abstract

Over the past decade Houston has taken significant strides to implement and promote sustainability. Currently the City of Houston’s Green Building Resource Center stands testament to the determination of city officials to make Houston truly green. Houston was named a Solar America City by the Department of Energy (DOE) in 2008 and is part of the Texas Solar Collaboration as part of the DOE Rooftop Challenge Grant. In that time, Houston has made significant progress in addressing the challenges associated with installing solar in the City. One of the challenges related to soft costs of solar are the time and associated costs related to the permitting process. From 2000 to 2010, the Houston area has witnessed unprecedented growth, with the population increasing by nearly 700,000. The City of Houston is working to address the needs of this growing population, including building the new One-Stop Code and Permitting building. The Houston Permitting Center opened in June 2011. It combines the majority of the City of Houston's permitting and licensing into one place with a mission to help customers achieve their goals while complying with the City’s regulations. The stated mission “requires a continuous pursuit of improving the customer experience. Providing excellent service, streamlining business processes, implementing innovative technologies, and proactively engaging customers are all cornerstones of this philosophy.”