Remote Concurrent Engineering: A-Team Studies in the Virtual World

Abstract

NASA Jet Propulsion Laboratory’s (JPL’s)Architecture Team (A-Team) has nearly a decade of experiencein maturing early formulation mission and technology conceptsby combining innovative collaborative engineering methodswith cutting-edge subject matter expertise and advancedanalysis tools in an in-person environment. When COVID-19forced JPL’s workforce to work remotely in March 2020, ATeamhad to quickly pivot from an in-person collaborativeenvironment to a remote working environment.Through introspection, careful planning, and considerablepractice, A-Team was able to develop new operating proceduresto effectively continue early formulation studies in a virtualenvironment. A-Team has held over 57 remote studies in the 10months since the start of mandatory telework at JPL in March2020. In the remote setting, A-Team conducts studies in half-daysessions with clients and subject matter experts (SMEs) viavideoconferencing, shared computer screens, and digitalcollaborative tools.The key lesson is that increased staffing and planning is neededto prepare and successfully run remote A-Team studies. RemoteA-Team studies require careful selection of the appropriatetools for security, accessibility, and usability within theNASA/JPL environment. Knowledge capture methods andtemplates need to be thought out and agreed upon in advance asthere is less room for improvising in a remote format. Variouscommunication channels have to be monitored to allow for teamcoordination while maintaining fruitful participant engagementduring a session. In addition, technical backup for all roleswithin the A-Team have to be identified to allow the study tocontinue even if a team member’s connectivity is temporarilyinterrupted. Finally, careful thought has to be put into methodsand processes to create a collaborative environment in a virtualspace such that a group of experts who are only connected viathe internet can experience the creative spark and flow of a greatcollaborative and innovative study.