Human-Centered Operations

Abstract

Efforts to improve operational safety often focus on preventing human error. But humans don't just make mistakes. They do, in fact, make a tremendous contribution to operational safety, and there is much to learn from what goes right. To support people in their role, the operation should be human-centered. To make the operation human-centered, the framework of the 4Ps can be used to create a clear, coherent, consistent and comprehensive guidance.