Communication on the Flight Deck

Abstract

The importance of good verbal communication by airplane crews is discussed. The common understanding of what it takes to fly a plane serves the communication and coordination. It is shown that accidents and incidents often are a result of failure to communicate. People's conceptions of what they are doing effect performance of a task and communication about performance of that task. It is known that if what they are doing is complex, they must find a simple framework to represent it to avoid being overwhelmed by complexity. A model that reduces the complexity of flying a jet to a representation composed of a few relatively independent dimensions which capture the major features of this task was developed. The model allows assessment of what crew members know, to look at actual performance, and to develop training recommendations.