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See, Judi E.

Publications and source records attributed to See, Judi E..

Human readiness levels and Human Views as tools for user-centered design

The Human Readiness Level (HRL) scale is a simple nine-level scale that brings structure and consistency to the real-world application of user-centered design. It enables multidisciplinary consideration of human-focused elements during the system development process. Use of the standardized set of questions comprising the HRL scale results in a single human readiness number that communicates system readiness for human use. The Human Views (HVs) are part of an architecture framework that provides a repository for human-focused system information that can be used during system development to support the evaluation of HRL levels. Here, this paper illustrates how HRLs and HVs can be used in combination to support user-centered design processes. A real-world example for a U.S. Army software modernization program is described to demonstrate application of HRLs and HVs in the context of user-centered design.

42 ENGINEERING↗

People are like plutonium

An analogy is drawn between the study of human behavior and the study of plutonium to demonstrate that soft and hard sciences are more similar than different, making the distinction moot and unproductive. The studies of human behavior and plutonium follow a common scientific research cycle that aligns with Thomas Kuhn’s views of scientific change. This common research cycle provides evidence that the thought processes and methodologies required for success are congruent in the soft and hard sciences. The primary implication from this analogy is that scientists in all disciplines should eradicate the distinction between soft and hard sciences. Focusing on similarities rather than differences among researchers from different disciplines is necessary to enhance collective intelligence and the type of transdisciplinary collaboration required to tackle difficult sociotechnical problems. CCS Concepts: • Social and professional topics • User characteristics • Cultural characteristics.

96 KNOWLEDGE MANAGEMENT AND PRESERVATION↗