Engineering topics

Rodvold, Michelle

Publications and source records attributed to Rodvold, Michelle.

5 records

NASA NTRS1997

Coping with Irregular Operations: Implications for a Free Flight Environment

Irregular operations involve disruption of scheduled airline operations. They ate of concern to the carriers because they cost money, require personnel effort, and may harm customer good will. Irregular operations may result from aircraft system malfunctions that take planes out of service or result in cancellations, Might system problems or passenger medical emergencies that require diversions, local airport problems that may close down a runway, or weather systems that restrict flow into airports or regions. At the heart of responding to irregular operations is distributed decision making by members of airline operations centers, pilots, and the air traffic control system. Six U.S. carriers participated in a study in which we observed strategies used by operations center personnel to handle various classes of irregular operations. We focused on situations that are most disruptive to regular operations and are most difficult to cope with. We also sought to identify classes of events that would be most affected by changes in the air traffic management system. How a carrier deals with disruptions to its schedule reflects its philosophy and primary goals, as well as its resources. Size and type of operations (short or long-haul) determine which problems have priority. Each airline has different technological support tools to aid in flight planning and replanning, and some carriers have established contingency procedures for coping with various situations. We also examined differences in extent and type of interaction between ABC personnel and various elements of the air traffic system as they managed various problems: who interacts with AM what situations prompt interaction, how often these occur, and the outcomes and Perceived benefits. Use of the expanded NRP program was also studied, along with its advantages to the individual companies. We also examined the implications of the proposed change to a free flight environment on airline strategies for coping with irregular operations.

Orasanu, Judith↗

NASA NTRS1993

The influence of ATC message length and timing on pilot communication

Pilot-controller communication is critical to safe and efficient flight. It is often a challenging component of piloting, which is reflected in the number of incidents and accidents involving miscommunication. Our previous field study identified communication problems that disrupt routine communication between pilots and controllers. The present part-task simulation study followed up the field results with a more controlled investigation of communication problems. Pilots flew a simulation in which they were frequently vectored by Air Traffic Control (ATC), requiring intensive communication with the controller. While flying, pilots also performed a secondary visual monitoring task. We examined the influence of message length (one message with four commands vs. two messages with two commands each) and noncommunication workload on communication accuracy and length. Longer ATC messages appeared to overload pilot working memory, resulting in more incorrect or partial readbacks, as well as more requests to repeat the message. The timing between the two short messages also influenced communication. The second message interfered with memory for or response to the first short message when it was delivered too soon after the first message. Performing the secondary monitoring task did not influence communication. Instead, communication reduced monitoring accuracy.

Morrow, Daniel↗

NASA NTRS1993

The influence of air traffic control message length and timing on pilot communication

The present paper outlines an approach to air traffic control (ATC) communication that is based on theories of dialogue organization and describes several steps or phases in routine controller-pilot communication. The introduction also describes several kinds of communication problems that often disrupt these steps, as well as how these problems may be caused by factors related to ATC messages, the communication medium (radio vs. data link) and task workload. Next, a part-task simulation study is described. This study focused on how problems in radio communication are related to message factors. More specifically, we examined if pilots are more likely to misunderstanding longer ATC messages. A more general goal of the study is to show that communication analysis can help trace where problem occur and why.

Morrow, Daniel↗

NASA NTRS1991

Collaboration in pilot-controller communication

A field study of pilot-controller communication that is expected to improve communication accuracy and efficiency in at least two ways is presented. Types of problems that disrupt routine communication and how often they occur during operations are identified. By identifying factors associated with problems, it is suggested why they occur and how to eliminate them.

Morrow, Daniel↗

NASA NTRS1990

Analysis of routine pilot-controller communication

Although pilot-controller communication is central to aviation safety, this area of aviation human factors has not been extensively researched. Most research has focused on what kinds of communication problems occur. A more complete picture of communication problems requires understanding how communication usually works in routine operations. A sample of routine pilot-controller communication in the TRACON environment is described. After describing several dimensions of routine communication, three kinds of communication problems are treated: inaccuracies such as incorrect readbacks, procedural deviations such as missing callsigns and readbacks, and nonroutine transactions where pilot and controller must deal with misunderstandings or other communication problems. Preliminary results suggest these problems are not frequent events in daily operations. However, analysis of the problems that do occur suggest some factors that may cause them.

Morrow, Daniel G.↗