Engineering topics

Irwin, Cheryl M.

Publications and source records attributed to Irwin, Cheryl M..

6 records

NASA NTRS1995

The Nature of Procedural Interrupts in Ground Operations in Aerospace Systems

This study proposes a methodology for characterizing the causal context and consequences of procedural interrupts in ground operations tasks. Behavioral science researchers observed 26 tasks at NASA's Kennedy Space Center. From these tasks, 81 procedural interrupts were identified and coded for the following information: source of the interrupt, circumstances surrounding the interrupt, and consequences of the interrupt. We found that more interrupts were equipment or personnel-related than procedure-related. More interrupts were due to unavailable resources or resources being incorrect than resources being inaccessible, and most interrupts resulted in some action being taken. Variation in duration of procedural interrupts across causal categories was also examined. The characterization process helps to identify those interrupts that are disruptive, those that cannot be avoided, and those that may have been prevented through better planning or scheduling of resources. Implications for the use of the methodology and suggestions for further research are discussed.

Irwin, Cheryl M.↗

NASA NTRS1995

Aircrew Discourse: Exploring Strategies of Information and Action Management

This paper explores methodology issues encountered in the analysis of flightcrew communications in aviation simulation research. Examples are provided by two recent studies which are compared on three issues: level of analysis, data definition, and interpretation of the results. The data discussed were collected in a study comparing two levels of aircraft automation. The first example is an investigation of how pilots' information transfer strategies differed as a function of automation during low and high-workload flight phases. The second study focuses on how crews managed actions in the two aircraft during a ten minute, high-workload flight segment. Results indicated that crews in the two aircraft differed in their strategies of information and action management. The differences are discussed in terms of their operational and research significance.

Irwin, Cheryl M.↗

NASA NTRS1993

Analysis of communication in the standard versus automated aircraft

Past research has shown crew communication patterns to be associated with overall crew performance, recent flight experience together, low-and high-error crew performance and personality variables. However, differences in communication patterns as a function of aircraft type and level of aircraft automation have not been fully addressed. Crew communications from ten MD-88 and twelve DC-9 crews were obtained during a full-mission simulation. In addition to large differences in overall amount of communication during the normal and abnormal phases of flight (DC-9 crews generating less speech than MD-88 crews), differences in specific speech categories were also found. Log-linear analyses also generated speaker-response patterns related to each aircraft type, although in future analyses these patterns will need to account for variations due to crew performance.

Veinott, Elizabeth S.↗

NASA NTRS1991

Communication variations and aircrew performance

The relationship between communication variations and aircrew performance (high-error vs low-error performances) was investigated by analyzing the coded verbal transcripts derived from the videotape records of 18 two-person air transport crews who participated in a high-fidelity, full-mission flight simulation. The flight scenario included a task which involved abnormal operations and required the coordinated efforts of all crew members. It was found that the best-performing crews were characterized by nearly identical patterns of communication, whereas the midrange and poorer performing crews showed a great deal of heterogeneity in their speech patterns. Although some specific speech sequences can be interpreted as being more or less facilitative to the crew-coordination process, predictability appears to be the key ingredient for enhancing crew performance. Crews communicating in highly standard (hence predictable) ways were better able to coordinate their task, whereas crews characterized by multiple, nonstandard communication profiles were less effective in their performance.

Kanki, Barbara G.↗

NASA NTRS1991

The impact of initial and recurrent cockpit resource management training on attitudes

It is noted that previous analyses of the boomerang effect (attitude change as a result of training in the direction opposite of that intended) in aviation training environments were limited in that each subscale of the cockpit management attitudes questionnaire (CMAQ) was examined independently. This study develops and utilizes a new algorithm for grouping subjects such that a global attitude change score is derived from the attitude change scores on each CMAQ subscale. By evaluating global attitude change in addition to the more specific attitude change on each subscale, it might be possible to better comprehend the effects of crew resource management training on pilot attitudes.

Irwin, Cheryl M.↗

NASA NTRS1989

Communication variations and aircrew performance

Crew-related communication variations and their effects on performance are examined. The communication analysis involves evaluating the performance of 18 pilots to a high-fidelity full-mission simulation. Initiating speech consists of four categories: commands, questions, observations, and dysfluencies. Response speech is coded as: reply, acknowledgements, and zero response. A standard form of communication has been adopted which should aid in the coordination process and enhance crew performance.

Kanki, Barbara G.↗