Ellis, Kerry | Engineering Papers

NASA NTRS2008

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The topics covered include: The Summer of Hydrogen; Leading Your Leaders; Dawn: Cooperation, not Control; Best Buy: Planning for Disaster The Astronaut Glove Challenge: Big Innovation from a (Very) Small Team; Using the Space Glove to Teach Spatial Thinking; The Power of Story; Interview with Jay O'Callahan; Learning from Space Entrepreneurs; Featured Invention: Laser Scaling Device; Reaching for the APEX at Ames; The Project Manager Who Saved His Country; Choosing and Developing the Right Leadership Styles for Projects; and The Costs of Knowledge.

Prusak, Laurence↗

NASA NTRS2008

Best Buy: Planning for Disaster

When a 1981 tornado in Minnesota revolutionized the retail approach of Sound of Music, which later changed its name to the now very familiar Best Buy, those who founded the company never imagined that a series of hurricanes twenty years later would also help give it a cutting-edge lead in customer service and disaster planning. That original "Tornado Sale'' introduced low prices in a "no-frills" environment that gave the company higher sales than the industry average and paved the way to a new business model. But before Best Buy could find the silver lining of these new storm clouds., it needed to survive them by planning for the destructive weather that plagued Florida during the summer of 2004. Having seen the power of listening to its employees and customers, Best Buy now seeks to capture their thoughts and feedback about other elements of the business.

Sachs, Adam↗