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Edwards, Tamsyn

Publications and source records attributed to Edwards, Tamsyn.

At least 19 records
All sourcesNASA NTRSDOE OSTI
NASA NTRS2019

Workload Considerations in Urban Air Mobility

Urban air mobility (UAM) is receiving increased attention in aviation as a system for passenger and cargo-carrying new entrants in urban airspace. In order to develop a safe and efficient system, numerous possible concepts of operation for UAM are being explored throughout industry and research domains, the features and assumptions of which may differ according to near, medium and far term operations. Much of the current research into the development of UAM has dominantly focused on technological and engineering capabilities, such as vehicle development. Although these areas of research are essential to furthering UAM, research into the role of the human operator in UAM is limited. The research described in this paper aims to begin to address this gap by investigating the capabilities and implications of human operators as traffic managers in the UAM system, focusing on near-term UAM operations. A human in the loop air traffic control simulation was used to investigate the effect of UAM traffic density, airspace routes and communication procedures on subjective workload and efficiency-related task performance. Findings indicate that medium and high-density operations were associated with high workload. A reduction in verbal communications through a letter of agreement, and optimized routes, were associated with reduced workload and increased performance efficiency. However, even with these adjustments, reported workload remained high, particularly during the high-density scenario. Future research should focus on the human operator roles and responsibilities, and the amount of involvement, in UAM system management. Particular focus should be directed on the impact of reduced human operator involvement and increased automation, on the safety and efficiency of UAM operations and the integration of UAM with traditional air traffic management.

Edwards, Tamsyn↗
NASA NTRS2019

Investigation of Communications Involved in Near-Term UAM Operations

The present research explored whether the implementation of a letter of agreement (LOA), or pre-established written terms of engagement, would reduce controller communication associated workload in a HITL study simulating a near-term UAM infrastructure with varying traffic levels. Current helicopter routes, including modified versions, and communication procedures were outlined in the LOA. Time spent communicating was reduced under both conditions featuring a LOA, for current and modified routes, compared to present day procedures without a LOA. Results suggest that utilizing current-day helicopter routes and implementing a LOA may prove beneficial for near-term low-density and low-tempo UAM operations.

Keeler, Jillian N.↗
NASA NTRS2019

Exploration of Near-Term Potential Routes and Procedures for Urban Air Mobility

Urban air mobility is gaining interest as the need for On Demand Mobility in today's congested traffic is becoming high in metropolitan areas. Urban Air Mobility (UAM) is envisioned as a concept to transport passengers and cargo safely and efficiently using innovative aircraft in the urban areas. It is expected to improve mobility for the general public, decongest road traffic, reduce transport time and reduce the strain on existing public transport networks. There exist several challenges to Urban Air Mobility (UAM) such as integration of procedures with airspace and the airport, noise levels that are acceptable to the general public, public safety, public acceptance, vehicle certification, and more. Most of the research in the United States and European skies (DLR - German Aerospace Center) related to urban areas has focused on small UAS (Unmanned Aircraft Systems) flights (NASA's UTM (UAS Traffic Management) research) and their integration with the airspace and building safe operations in densely populated areas. Previous studies on UAM have focused on fast time simulations of the routes that are separated via a separation service and network of routes. Similarly, research in Europe has focused on the approach profile for these innovative aircraft, vertiports and battery life among others. UAM as a part of the On-Demand Mobility effort has provided some guidelines for operations as shown below: Does not require additional ATC (Air Traffic Control) infrastructure; Does not impose additional workload on ATC; Does not restrict operations of traditional airspace users; Will meet appropriate safety thresholds and requirements; Will prioritize operational scalability; Will allow flexibility where possible and structure where necessary. This paper explores potential routes and procedures in a Human-In-The-Loop (HITL) experiment that could be applied in the near-term to allow integration of UAM flights into the airspace as well as a large airport. The airspace that was explored was Dallas Fort Worth (DFW) airspace managed by the DFW East Tower in South Flow only. In addition, Dallas Love Field (DAL) and Addison (ADS) airspace were also part of the testbed. The initial set of routes investigated in this study were published helicopter routes in the DFW area. Figure 1 shows class B airspace in DFW area and the origin/destination city pairs where UAM flights flew along with helicopter routes shown in blue. The research focused on exploring procedures for integrating UAM flights into Class Bravo and Class Delta airspace. Three different communication procedures, evaluated with three different levels of UAM traffic, are shown in Table 1. The current day routes were evaluated with current day communication procedures were explored as the first condition. The current day routes were also evaluated in the second condition with reduced communications, which was assumed due to the presence of a Letter Of Agreement (LOA). The purpose of the LOA was to reduce the verbiage associated with pilots getting clearance to Class B airspace from the controllers, pre-assigning beacons codes to the UAM flights, separate routes by assigning altitudes and speeds to flights going in any one direction. Flights were expected to automatically change frequency when exiting Class B airspace, thus transition points for entry and exit points were also specified in the LOA.

Urban Air Mobility↗
NASA NTRS2019

Exploration of Near-Term Potential Routes and Procedures for Urban Air Mobility

This paper investigates routes and procedures for Urban Air Mobility (UAM), which aims to reduce congestion on the roads and highways by offering air taxi as an alternative to driving. The routes and procedures being explored are current-day helicopter routes along with different communication procedures that are available as tools in the near-term. Three different levels of UAM traffic were evaluated in the Dallas Fort Worth (DFW) area. The current-day helicopter routes were modified to separate them from traditional traffic, and a Letter of Agreement (LOA) was introduced in some of the conditions to reduce verbal communications. We found that modifications to the routes and introduction of LOA helped increase the number of UAM flights that the controllers reported they could manage and reduce their communications, which made controller self-reported workload more operationally acceptable. However, the self-reported workload experienced by busy airport towers cannot be effectively managed via the usage of LOA and modified helicopter routes, suggesting there is an opportunity to re-think roles and responsibilities of the UAM system participants.

Verma, Savita A.↗
NASA NTRS2019

Exploring Human Factors Issues for Urban Air Mobility Operations

Urban air mobility (UAM) is currently receiving increased attention in the aviation literature as a new entrant into the airspace. Although the introduction of UAM offers the potential for significant benefits, it also creates the potential for fundamental change to the current air traffic management system. Several concepts are being explored to enable the development of a safe and efficient UAM system for near, mid and far term operations. A concept of operations for near term operations proposes several assumptions. Concepts for roles and responsibilities of human operators such as air traffic controllers propose different degrees of involvement. Identifying and exploring human factors issues is therefore a critical next step in the forward progression of concept development. A human-in-the-loop air traffic control simulation was used to investigate the effect of UAM traffic density and changes in current airspace routes and communication procedures on subjective controller workload and efficiency-related task performance. Findings indicate that although subjective workload was manageable for low density operations, medium and high density operations led to unmanageable levels of workload, leading to refusals to allow more vehicles into controlled airspace. By implementing a letter of agreement, verbal communications were reduced which were associated with reduced workload. Optimized routes were also associated with reduced workload and increased performance efficiency. Although these adjustments can positively support controller performance, workload still remained high during the high density UAM traffic scenarios. It is therefore suggested that, in order for UAM operation to become scalable, human operators will be required to work differently compared to current air traffic controllers. Future research should focus on the level and type of human operator or controller involvement and mated systems, to ensure safety and efficiency within UAM operations.

Air Traffic Management↗
NASA NTRS2018

Designing Graceful Degradation into Complex Systems: The Interaction Between Causes of Degradation and the Association with Degradation Prevention and Recovery

System resilience is critical to safety in air traffic control. An important element of maintaining resilience is the ability of systems to degrade gracefully. Of the available graceful degradation research, a majority of studies have focused primarily on technological causes of degradation only, limiting an ecologically valid understanding of the causes of degradation in air traffic control, and the preventative and mitigative strategies that enable graceful degradation. The current study aimed to address this research gap by investigating causes of degradation in air traffic control (ATC) across the broad categories of technology, the environment, and the human operator, and the potential interactions between these causes. 12 retired controllers (ATCOs - Air Traffic Control Officers) participated in semi-structured interviews focused on previous experience of causes of degradation and mitigation strategies. Findings provide an understanding of causation of degradation in air traffic control, and the prevention and mitigation strategies that moderate the relationship between cause and system effect. Findings confirmed that causes appear to interact to create compound, multiple effects on overall system performance. Findings also revealed prevention and mitigation strategies utilized to moderate the effect of the cause on the system. In order to gain an ecologically valid understanding of the causes of degradation, and effective prevention or mitigation strategies, causes from multiple categories, and the interactions between them, must be identified. Findings have implications for designers of future air traffic control systems to ensure the ability of the system to gracefully degrade, as well as risk assessment and system validation processes.

Graceful Degradation↗
NASA NTRS2018

The Influence of Mental Workload in Causes of System Degradation in Air Traffic Control

System safety and resilience is a critical concern in the air traffic domain. An important element of maintaining system safety and resilience is the ability of systems to ‘degrade gracefully'. However, previous research on the causes of system degradation in the air traffic domain are sporadic, and the potential interaction between the causes of degradation, and the resulting possible compound effect on the entire system, has been under-researched. An interview study was conducted with 12 retired controllers as participants. The results of a thematic analysis revealed the key causes of system degradation, and the associated impact on the ability of the controllers to prevent system degradation or recover the system. Findings have direct implications for identifying and mitigating potential risks of increasingly automated air traffic control systems.

Edwards, Tamsyn↗
NASA NTRS2018

Designing Graceful Degradation into Complex Systems: The Interaction Between Causes of Degradation and the Association with Degradation Prevention and Recovery

System resilience is critical to safety in air traffic control. An important element of maintaining resilience is the ability of systems to degrade gracefully. Of the available graceful degradation research, a majority of studies have focused primarily on technological causes of degradation only, limiting an ecologically valid understanding of the causes of degradation in air traffic control, and the preventative and mitigative strategies that enable graceful degradation. The current study aimed to address this research gap by investigating causes of degradation in air traffic control across the broad categories of technology, the environment, and the human operator, and the potential interactions between these causes. 12 retired controllers participated in semi-structured interviews focused on previous experience of causes of degradation and mitigation strategies. Findings provide an understanding of causation of degradation in air traffic control, and the prevention and mitigation strategies that moderate the relationship between cause and system effect. Findings confirmed that causes appear to interact to create compound, multiple effects on overall system performance. Findings also revealed prevention and mitigation strategies utilized to moderate the effect of the cause on the system. In order to gain an ecologically valid understanding of the causes of degradation, and effective prevention or mitigation strategies, causes from multiple categories, and the interactions between them, must be identified. Findings have implications for designers of future air traffic control systems to ensure the ability of the system to gracefully degrade, as well as risk assessment and system validation processes.

human performance↗
NASA NTRS2018

Designing Graceful Degradation into Complex Systems: Identification of Causes of Degradation, Interactions, and Mitigation of Degradation in Air Traffic Control

System resilience is critical to safety in air traffic control. An important element of maintaining resilience is the ability of systems to degrade gracefully. Of the available graceful degradation research, a majority of studies have focused primarily on technological causes of degradation only, limiting an ecologically valid understanding of the causes of degradation in air traffic control, and the preventative and mitigative strategies that enable graceful degradation. The current study aimed to address this research gap by investigating causes of degradation in air traffic control across the broad categories of technology, the environment, and the human operator, and the potential interactions between these causes. 12 retired controllers participated in semi-structured interviews focused on previous experience of causes of degradation and mitigation strategies. Findings provide an understanding of causation of degradation in air traffic control, and the prevention and mitigation strategies that moderate the relationship between cause and system effect. Findings confirmed that causes appear to interact to create compound, multiple effects on overall system performance. Findings also revealed prevention and mitigation strategies utilized to moderate the effect of the cause on the system. In order to gain an ecologically valid understanding of the causes of degradation, and effective prevention or mitigation strategies, causes from multiple categories, and the interactions between them, must be identified. Findings have implications for designers of future air traffic control systems to ensure the ability of the system to gracefully degrade, as well as risk assessment and system validation processes.

human performance↗
NASA NTRS2017

Towards Designing Graceful Degradation into Trajectory Based Operations: A Human-Systems Integration Approach

One of the most fundamental changes to the air traffic management system in NextGen is the concept of trajectory based operations (TBO). With the introduction of such change, system safety and resilience is a critical concern, in particular, the ability of systems to gracefully degrade. In order to design graceful degradation into a TBO envrionment, knowledge of the potential causes of degradation, and appropriate solutions, is required. In addition, previous research has predominantly explored the technological contribution to graceful degradation, frequently neglecting to consider the role of the human operator, specifically, air traffic controllers (ATCOs). This is out of step with real-world operations, and potentially limits an ecologically valid understanding of achieving graceful degradation in an air traffic control (ATC) environment. The following literature review aims to identify and summarize the literature to date on the potential causes of degradation in ATC and the solutions that may be applied within a TBO context, with a specific focus on the contribution of the air traffic controller. A framework of graceful degradation, developed from the literature, is presented. It is argued that in order to achieve graceful degradation within TBO, a human-system integration approach must be applied.

human-system integration↗
NASA NTRS2017

The Relationship Between Workload and Performance in Air Traffic Control: Exploring the Influence of Levels of Automation and Variation in Task Demand

In an air traffic environment, task demand is dynamic. However, previous research has largely considered the association of task demand and controller performance using conditions of stable task demand. Further, there is a comparatively restricted understanding of the influence of task demand transitions on workload and performance in association with different types and levels of automation that are available to controllers. This study used an air traffic control simulation to investigate the influence of task demand transitions, and two conditions of automation, on workload and efficiency-related performance. Findings showed that both the direction of the task demand variation and the amount of automation influenced the relationship between workload and performance. Findings are discussed in relation to capacity and arousal theories. Further research is needed to enhance understanding of demand transition and workload history effects on operator experience and performance, in both air traffic control and other safety-critical domains.

function allocation↗
NASA NTRS2017

Towards Designing Graceful Degradation into Trajectory Based Operations: A Human-Machine System Integration Approach

One of the most fundamental changes to the air traffic management system in NextGen is the concept of trajectory based operations (TBO). With the introduction of such change, system safety and resilience is a critical concern, in particular, the ability of systems to gracefully degrade. In order to design graceful degradation into a TBO envrionment, knowledge of the potential causes of degradation, and appropriate solutions, is required. In addition, previous research has predominantly explored the technological contribution to graceful degradation, frequently neglecting to consider the role of the human operator, specifically, air traffic controllers (ATCOs). This is out of step with real-world operations, and potentially limits an ecologically valid understanding of achieving graceful degradation in an air traffic control (ATC) environment. The following literature review aims to identify and summarize the literature to date on the potential causes of degradation in ATC and the solutions that may be applied within a TBO context, with a specific focus on the contribution of the air traffic controller. A framework of graceful degradation, developed from the literature, is presented. It is argued that in order to achieve graceful degradation within TBO, a human-system integration approach must be applied.

human-system integration↗
NASA NTRS2017

Towards Designing Graceful Degradation into Trajectory Based Operations: A Human-Machine System Integration Approach

One of the most fundamental changes to the air traffic management system in NextGen is the concept of trajectory based operations (TBO). With the introduction of such change, system safety and resilience is a critical concern, in particular, the ability of systems to gracefully degrade. In order to design graceful degradation into a TBO envrionment, knowledge of the potential causes of degradation, and appropriate solutions, is required. In addition, previous research has predominantly explored the technological contribution to graceful degradation, frequently neglecting to consider the role of the human operator, specifically, air traffic controllers (ATCOs). This is out of step with real-world operations, and potentially limits an ecologically valid understanding of achieving graceful degradation in an air traffic control (ATC) environment. The following literature review aims to identify and summarize the literature to date on the potential causes of degradation in ATC and the solutions that may be applied within a TBO context, with a specific focus on the contribution of the air traffic controller. A framework of graceful degradation, developed from the literature, is presented. It is argued that in order to achieve graceful degradation within TBO, a human-system integration approach must be applied.

trajectory based operations↗
NASA NTRS2017

The Human Performance Envelope: Past Research, Present Activities and Future Directions

Air traffic controllers (ATCOs) must maintain a consistently high level of human performance in order to maintain flight safety and efficiency. In current control environments, performance-influencing factors such as workload, fatigue and situation awareness can co-occur, and interact, to effect performance. However, multifactor influences and the association with performance are under-researched. This study utilized a high fidelity human in the loop enroute air traffic control simulation to investigate the relationship between workload, situation awareness and ATCO performance. The study aimed to replicate and extend Edwards, Sharples, Wilson and Kirwans (2012) previous study and confirm multifactor interactions with a participant sample of ex-controllers. The study also aimed to extend Edwards et als previous research by comparing multifactor relationships across 4 automation conditions. Results suggest that workload and SA may interact to produce a cumulative impact on controller performance, although the effect of the interaction on performance may be dependent on the context and amount of automation present. Findings have implications for human-automation teaming in air traffic control, and the potential prediction and support of ATCO performance.

human performance envelope↗
NASA NTRS2016

Impact of Automation Support on the Conflict Resolution Task in a Human-in-the-Loop Air Traffic Control Simulation

To determine the capabilities and limitations of human operators and automation in separation assurance roles, the second of three Human-in-the-Loop (HITL) part-task studies investigated air traffic controllers ability to detect and resolve conflicts under varying task sets, traffic densities, and run lengths. Operations remained within a single sector, staffed by a single controller, and explored, among other things, the controllers responsibility for conflict resolution with or without their involvement in the conflict detection task. Furthermore, these conditions were examined across two different traffic densities; 1x (current-day traffic) and a 20 increase above current-day traffic levels (1.2x). Analyses herein offer an examination of the conflict resolution strategies employed by controllers. In particular, data in the form of elapsed time between conflict detection and conflict resolution are used to assess if, and how, the controllers involvement in the conflict detection task affected the way in which they resolved traffic conflicts.

human-in-the-loop simulation↗
NASA NTRS2016

How Important is Conflict Detection to the Conflict Resolution Task?

To determine the capabilities and limitations of human operators and automation in separation assurance roles, the second of three Human-in-the-Loop (HITL) part-task studies investigates air traffic controllers ability to detect and resolve conflicts under varying task sets, traffic densities, and run lengths. Operations remained within a single sector, staffed by a single controller, and explored, among other things, the controllers conflict resolution performance in conditions with or without their involvement in the conflict detection task. Whereas comparisons of conflict resolution performance between these two conditions are available in a prior publication, this paper explores whether or not other subjective measures display a relationship to that data. Analyses of controller workload and situation awareness measures attempt to quantify their contribution to controllers ability to resolve traffic conflicts.

function allocation↗