Casner, Stephen | Engineering Papers

NASA NTRS2014

Human Factors of Automation in the Airline Cockpit

The introduction of automation to the automobile is following an approach similar to that used to bring automation to the airline cockpit. As technologies incrementally became available to automate portions of the flying task, pilots were left to perform those portions of the task for which engineers were still working towards automating. A number of problems have resulted from this process of gradual takeover of a job once performed entirely by humans. Pilots struggle to maintain awareness of a task with which they are no longer intimately involved and of complex technologies that they do not fully understand. Particularly difficult problems arise when increasingly reliable automated systems reach the limits of their capabilities and require pilots to suddenly exercise manual control and reasoning skills that have slipped away as a result of disuse. We argue that car automation will face these problems and more. Aviation enjoys a broad system of redundancies and safety nets, and, high in the sky, more time to address any problems that arise. We review the literature describing problems that were observed as automation was introduced to the airline cockpit and invite car automation designers to consider how they might play out as technology is gradually introduced to cars and drivers.

Casner, Stephen↗

NASA NTRS2010

Workload: Measurement and Management

Poster: The workload research project has as its task to survey the available literature on: (1) workload measurement techniques; and (2) the effects of workload on operator performance. The first set of findings provides practitioners with a collection of simple-to-use workload measurement techniques along with characterizations of the kinds of tasks each technique has been shown reliably address. This allows design practitioners to select and use the most appropriate techniques for the task(s) at hand. The second set of findings provides practitioners with the guidance they need to design for appropriate kinds and amounts of workload across all tasks for which the operator is responsible. This guidance helps practitioners design systems and procedures that ensure appropriate levels of engagement across all tasks, and avoid designs and procedures that result in operator boredom, complacency, loss of awareness, undue levels of stress, or skill atrophy that can result from workload that distracts operators from the tasks they perform and monitor, workload levels that are too low, too high, or too consistent or predictable. Only those articles that were peer reviewed, long standing and generally accepted in the field, and applicable to a relevant range of conditions in a select domain of interest, in analogous "extreme" environments to those in space were included. In addition, all articles were reviewed and evaluated on uni-dimensional and multi-dimensional considerations. Casner & Gore also examined the notion of thresholds and the conditions that may benefit mostly from the various methodological approaches. Other considerations included whether the tools would be suitable for guiding a requirement-related and design-related question. An initial review of over 225 articles was conducted and entered into an EndNote database. The reference list included a range of conditions in the domain of interest (subjective/objective measures), the seminal works in workload, as well as summary works

Gore, Brian Francis↗